Conduent
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Position is remote: Should reside in Kansas
Hours:
8 - 4:30 pm CST
Training length:
Phase 1 Data Entry/Registration training:
approximately 4 weeks based on business need, class is remote.
Transaction Processing Associate II $15.25/hr
Bilingual - Transaction Processing Associate II $15.75/hr
Job Description:
As part of the KanCare Clearinghouse Program, the Customer Service Data Entry Specialist will provide quality customer service and is responsible for gathering thorough documentation and accurately entering information into various systems for the KanCare program.
Essential duties may include, but are not limited to:
Reviews submitted applications and enters the applicant information within the Kansas Economic and Enforcement System (KEES).
Research and analyze issues and ensure sufficient information is available to make decisions on the next steps. Conducts additional searches to extract accurate data and inputs the same.
Completes assignments using multiple source documents to verify data or use additional information to do the work.
Maintain with up-to-date knowledge of regulations, policies, and guidelines
Provides high-quality customer service and focuses on the accuracy of information provided
Follows up on pending documents involving analysis.
Returns erroneous electronic data forms to the customer for additional information.
Attend training assigned to develop and enhance current understanding of Kansas Medicaid eligibility programs and to begin to develop expertise in additional areas of determination categories.
Answers questions about the eligibility process and provides general program information for Family Medical and E&D/LTC Programs
Responds to calls courteously, accurately, and concisely
Evaluates information received through a phone contact and asks appropriate follow-up questions, solicits additional information, and evaluates the potential impact of the information provided
Use standard technology: telephones, e-mail, and web browsers
Preferred Skills or Knowledge:
Minimum of six (6) months' experience in Family Medical Medicaid eligibility
Knowledge of Medicaid and managed care programs
Bilingual Spanish/English with the ability to speak and read both languages fluently.
Active listening skills
Customer Orientated
Ability to adapt/respond to different types of personalities
Able to multi-task, prioritize, and manage time effectively
Must possess good interpersonal and communication skills both verbally and in writing including knowledge of basic grammar, spelling & punctuation
Willingness to work as part of a team
Maintain the integrity and confidentiality of all records and communications
All other duties as assigned.
Minimum Qualifications/Experience
High School diploma or GED equivalent; post-secondary education preferred
Minimum of six (6) months' experience in customer service
Minimum of two (2) years' experience in data entry
MS Office, Outlook, and Internet usage experience
Requires minimum of 28 words per minute accurately
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $15.25/hr
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . Complete the form and then email it as an attachment to FTADAAA@conduent.com . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf) .
Position is remote: Should reside in Kansas
Hours:
8 - 4:30 pm CST
Training length:
Phase 1 Data Entry/Registration training:
approximately 4 weeks based on business need, class is remote.
Transaction Processing Associate II $15.25/hr
Bilingual - Transaction Processing Associate II $15.75/hr
Job Description:
As part of the KanCare Clearinghouse Program, the Customer Service Data Entry Specialist will provide quality customer service and is responsible for gathering thorough documentation and accurately entering information into various systems for the KanCare program.
Essential duties may include, but are not limited to:
Reviews submitted applications and enters the applicant information within the Kansas Economic and Enforcement System (KEES).
Research and analyze issues and ensure sufficient information is available to make decisions on the next steps. Conducts additional searches to extract accurate data and inputs the same.
Completes assignments using multiple source documents to verify data or use additional information to do the work.
Maintain with up-to-date knowledge of regulations, policies, and guidelines
Provides high-quality customer service and focuses on the accuracy of information provided
Follows up on pending documents involving analysis.
Returns erroneous electronic data forms to the customer for additional information.
Attend training assigned to develop and enhance current understanding of Kansas Medicaid eligibility programs and to begin to develop expertise in additional areas of determination categories.
Answers questions about the eligibility process and provides general program information for Family Medical and E&D/LTC Programs
Responds to calls courteously, accurately, and concisely
Evaluates information received through a phone contact and asks appropriate follow-up questions, solicits additional information, and evaluates the potential impact of the information provided
Use standard technology: telephones, e-mail, and web browsers
Preferred Skills or Knowledge:
Minimum of six (6) months' experience in Family Medical Medicaid eligibility
Knowledge of Medicaid and managed care programs
Bilingual Spanish/English with the ability to speak and read both languages fluently.
Active listening skills
Customer Orientated
Ability to adapt/respond to different types of personalities
Able to multi-task, prioritize, and manage time effectively
Must possess good interpersonal and communication skills both verbally and in writing including knowledge of basic grammar, spelling & punctuation
Willingness to work as part of a team
Maintain the integrity and confidentiality of all records and communications
All other duties as assigned.
Minimum Qualifications/Experience
High School diploma or GED equivalent; post-secondary education preferred
Minimum of six (6) months' experience in customer service
Minimum of two (2) years' experience in data entry
MS Office, Outlook, and Internet usage experience
Requires minimum of 28 words per minute accurately
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $15.25/hr
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . Complete the form and then email it as an attachment to FTADAAA@conduent.com . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf) .