IDR is seeking a Technical Support Engineer to join one of our top tech clients in Orlando, FL . This role offers an exciting opportunity to get your foot in the door with one of the largest digital technology organizations! If you're looking to advance your career with an industry leader, apply today! Position Overview/Responsibilities for the Technical Support Engineer - Automations: The Technical Support Engineer provides technical support to field engineers, technicians, and product support personnel. They diagnose, troubleshoot, repair, and debug complex electro/mechanical equipment, computer systems, software, or networked/wireless systems. The engineer interacts directly with customers or users when dealing with highly technical or sophisticated systems, such as system-level software. In less complex environments, interactions may be with support personnel or customers when issues cannot be resolved by first-level support. Responsibilities Include: Respond to issues where first-line support has failed to resolve problems in malfunctioning equipment or software. Report design, reliability, and maintenance problems or bugs to engineering teams. Assist with customer installation and training as needed. Provide support to customers/users for highly technical or sophisticated products. Top Skills: 2+ years' experience in software development, with strong JavaScript skills. Experience supporting customers or end-users from a technical perspective, including reporting bugs and issues. Strong background in supporting network issues and OS debugging. Experience supporting ServiceNow automations. Why IDR? 25+ years of proven industry experience across major markets. Employee Stock Ownership Program. Comprehensive medical, dental, vision, and life insurance. Award-winning employer recognized by ClearlyRated for 11 consecutive years. Additional Details: Seniority level: Mid-Senior level Employment type: Full-time Job function: Information Technology Industries: IT Services and IT Consulting Referrals can double your chances of interviewing at IDR, Inc. Set up job alerts for "Technical Support Engineer" roles in Orlando, FL. Current openings include roles with salaries ranging from $75,000 to $95,000, with recent postings in the last few hours to a month ago. #J-18808-Ljbffr
IDR, Inc.