AdventHealth
Consumer Access SpecialistAltamonte Springs, FL
AdventHealth, Altamonte Springs, Florida, United States, 32701
Consumer Access Specialist
Established in 1973 as the first satellite hospital of the AdventHealth system, AdventHealth Altamonte Springs has become the leading health care provider in Seminole County, Florida. We continue to grow, with spectacular facilities and innovative technologies that allow us to serve our community with world-class resources. At our award-winning Altamonte Springs facility, you can join our team of talented Altamonte Springs nurses, medical assistants, nurse assistants, patient care and health administration professionals for a fulfilling career in health care. To get started with jobs at AdventHealth Altamonte Springs, join us at a campus hiring event or our weekly walk-in interview event each Wednesday from 10 am to 12 pm. Bring a copy of your resume
outstanding candidates sometimes receive same-day offers. If you're looking for medical jobs, Altamonte Springs is ready to welcome you. Learn more about positions at our campus. Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we're committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier. All the benefits and perks you need for you and your family: Benefits from Day One Paid Days Off from Day One Student Loan Repayment Program Career Development Whole Person Wellbeing Resources Mental Health Resources and Support Pet Insurance* Debt-free Education* (Certifications and Degrees without out-of-pocket tuition expense) Schedule: Full Time Shift: Monday-Thursday from 3:30PM to 1AM Location: 601 EAST ALTAMONTE DRIVE, Altamonte Springs, 32701 The community you'll be caring for: Faith based & mission driven organization Central Florida's premier multi-specialty medical group Comprehensive Employee Benefits such as Educational Reimbursement CREATION Health employee wellness and lifestyle programs Positive working climate to support a work life balance The role you'll contribute: Ensures patients are appropriately financially cleared for all appointments. Performs eligibility verification, obtains pre-cert and/or authorizations, clears registration errors and edits pre-bill, and performs other duties as required. Maintains a close working relationship with clinical partners to ensure continual open communication between clinical, ancillary and patient access departments. Actively participates in extending exemplary service to both internal and external customers and accepts responsibility in maintaining relationships that are equally respectful to all. The value you'll bring to the team: Proactively contacts insurance companies by phone, fax, online portal, and other resources to obtain and verify insurance eligibility and benefits and determine extent of coverage within established timeframe before scheduled appointments and during or after care for unscheduled patients Meet department standard when obtaining pre-authorizations from third-party payers in accordance with payer requirements and within established timeframe before scheduled appointments and during or after care for unscheduled patients. Accurately enters required authorization information in AdventHealth systems to include length of authorization, total number of visits, and/or units of medication Maintain close working relationship with clinical partners and physician offices to resolve issues with obtaining pre-authorizations. Conducts diligent follow-up on missing or incomplete pre-authorizations with third-party payers to minimize authorization related denials through phone calls, emails, faxes, and payer websites, updating documentation as needed Minimizes duplication of medical records by using problem-solving skills to verify patient identity through demographic details Ensures patient accounts are assigned the appropriate payor plans Ensures all financial assessments, eligibility, and benefits are updated and thorough to support post care financial needs. Uses utmost caution that obtained benefits, authorizations, and pre-certifications are correct and as accurate as possible to avoid rejections and/or denials. Maintains a current and thorough knowledge of utilizing online eligibility pre-certification tools made available Thoroughly documents all conversations with patients and insurance representatives - including payer decisions, collection attempts, and payment plan arrangements Coordinates with case management staff as necessary (e.g., when pre-authorization cannot be obtained for an inpatient stay) Adheres to HIPAA regulations by verifying information to determine caller authorization level receiving information on account. Creates accurate estimates to maximize up-front cash collections and adds collections documentation where required Calculates patients co-pays, deductibles, and co-insurance. Provides personalized estimates of patient financial responsibility based on their insurance coverage or eligibility for government programs prior to service for both inpatient and outpatient services Qualifications The expertise and experiences you'll need to succeed: Required: One year of customer service experience High School diploma or GED This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. Category: Patient Financial Services Organization: AdventHealth Altamonte Springs Schedule: Full-time Shift: 1 - Day Req ID: 25029586 We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.
Established in 1973 as the first satellite hospital of the AdventHealth system, AdventHealth Altamonte Springs has become the leading health care provider in Seminole County, Florida. We continue to grow, with spectacular facilities and innovative technologies that allow us to serve our community with world-class resources. At our award-winning Altamonte Springs facility, you can join our team of talented Altamonte Springs nurses, medical assistants, nurse assistants, patient care and health administration professionals for a fulfilling career in health care. To get started with jobs at AdventHealth Altamonte Springs, join us at a campus hiring event or our weekly walk-in interview event each Wednesday from 10 am to 12 pm. Bring a copy of your resume
outstanding candidates sometimes receive same-day offers. If you're looking for medical jobs, Altamonte Springs is ready to welcome you. Learn more about positions at our campus. Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we're committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier. All the benefits and perks you need for you and your family: Benefits from Day One Paid Days Off from Day One Student Loan Repayment Program Career Development Whole Person Wellbeing Resources Mental Health Resources and Support Pet Insurance* Debt-free Education* (Certifications and Degrees without out-of-pocket tuition expense) Schedule: Full Time Shift: Monday-Thursday from 3:30PM to 1AM Location: 601 EAST ALTAMONTE DRIVE, Altamonte Springs, 32701 The community you'll be caring for: Faith based & mission driven organization Central Florida's premier multi-specialty medical group Comprehensive Employee Benefits such as Educational Reimbursement CREATION Health employee wellness and lifestyle programs Positive working climate to support a work life balance The role you'll contribute: Ensures patients are appropriately financially cleared for all appointments. Performs eligibility verification, obtains pre-cert and/or authorizations, clears registration errors and edits pre-bill, and performs other duties as required. Maintains a close working relationship with clinical partners to ensure continual open communication between clinical, ancillary and patient access departments. Actively participates in extending exemplary service to both internal and external customers and accepts responsibility in maintaining relationships that are equally respectful to all. The value you'll bring to the team: Proactively contacts insurance companies by phone, fax, online portal, and other resources to obtain and verify insurance eligibility and benefits and determine extent of coverage within established timeframe before scheduled appointments and during or after care for unscheduled patients Meet department standard when obtaining pre-authorizations from third-party payers in accordance with payer requirements and within established timeframe before scheduled appointments and during or after care for unscheduled patients. Accurately enters required authorization information in AdventHealth systems to include length of authorization, total number of visits, and/or units of medication Maintain close working relationship with clinical partners and physician offices to resolve issues with obtaining pre-authorizations. Conducts diligent follow-up on missing or incomplete pre-authorizations with third-party payers to minimize authorization related denials through phone calls, emails, faxes, and payer websites, updating documentation as needed Minimizes duplication of medical records by using problem-solving skills to verify patient identity through demographic details Ensures patient accounts are assigned the appropriate payor plans Ensures all financial assessments, eligibility, and benefits are updated and thorough to support post care financial needs. Uses utmost caution that obtained benefits, authorizations, and pre-certifications are correct and as accurate as possible to avoid rejections and/or denials. Maintains a current and thorough knowledge of utilizing online eligibility pre-certification tools made available Thoroughly documents all conversations with patients and insurance representatives - including payer decisions, collection attempts, and payment plan arrangements Coordinates with case management staff as necessary (e.g., when pre-authorization cannot be obtained for an inpatient stay) Adheres to HIPAA regulations by verifying information to determine caller authorization level receiving information on account. Creates accurate estimates to maximize up-front cash collections and adds collections documentation where required Calculates patients co-pays, deductibles, and co-insurance. Provides personalized estimates of patient financial responsibility based on their insurance coverage or eligibility for government programs prior to service for both inpatient and outpatient services Qualifications The expertise and experiences you'll need to succeed: Required: One year of customer service experience High School diploma or GED This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. Category: Patient Financial Services Organization: AdventHealth Altamonte Springs Schedule: Full-time Shift: 1 - Day Req ID: 25029586 We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.