Waste Management
Job Title
Remote Routing/Dispatch experience required Computer competency and typing proficiency required Customer service in call center environment preferred Must live within commutable distance of Baldwin Park to attend quarterly meetings I. Job Summary Communicates back and forth with Waste Management Drivers to assist with problem resolution while on route. Handles incoming service orders, directs drivers, and resolves service issues. Interacts with customers, Waste Management customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.). Uses Waste Management proprietary software to enter ticket information and track activity. Shifts vary with the potential for overtime and Saturday hours depending particular site needs. Some initial travel (up to 15%) may be required to assist with centralization efforts. II. Essential Duties and Responsibilities Works with routing specialists, route managers, and the service department to optimize complex routes Dispatches drivers to calls as they are received, using information on customer needs, drivers locations and loads, and daily factors to balance cost and speed of response Fields incoming calls from customers, and e-mails from customer service and sales department; manages requests for pick-up or container delivery and ensuring same-day service Initiates outbound calls to customers while drivers are on-site/location, resolving pick-up and other issues Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues Records and documents information from Drivers and distributes to appropriate departments Communicates with maintenance shop personnel and serves as an emergency point of contact for down wires and other issues Serves as point person for manager, coordinates projects and other tasks as necessary Delegates work in managers absence Serves as an escalation point for other Dispatchers in the department Train new Dispatchers Can be asked to cover all lines of business (Commercial, Residential, Roll-Off), multiple sites etc. within an area III. Supervisory Responsibilities This job has no supervisory duties. IV. Qualifications A. Education and Experience Education: High School Diploma or G.E.D (accredited). Experience: Minimum of two (2) years of previous dispatching experience (in addition to education requirements). Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call-center environment preferred. B. Certificates, Licenses, Registrations or Other Requirements None required. C. Other Knowledge, Skills or Abilities Required Computer skills with ability to handle multiple programs and systems Must be able to communicate effectively and professionally via e-mail, telephone, and 2-way devices Must have the desire and ability to learn Waste Management proprietary software applications V. Work Environment Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the workday Normal setting for this job is: Home Office setting. The expected base pay range for this position across the U.S / Canada is $22.00 - $24.00. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location. Benefits At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
Remote Routing/Dispatch experience required Computer competency and typing proficiency required Customer service in call center environment preferred Must live within commutable distance of Baldwin Park to attend quarterly meetings I. Job Summary Communicates back and forth with Waste Management Drivers to assist with problem resolution while on route. Handles incoming service orders, directs drivers, and resolves service issues. Interacts with customers, Waste Management customer service, sales, and operational staff (i.e. Route Managers, Mechanics etc.). Uses Waste Management proprietary software to enter ticket information and track activity. Shifts vary with the potential for overtime and Saturday hours depending particular site needs. Some initial travel (up to 15%) may be required to assist with centralization efforts. II. Essential Duties and Responsibilities Works with routing specialists, route managers, and the service department to optimize complex routes Dispatches drivers to calls as they are received, using information on customer needs, drivers locations and loads, and daily factors to balance cost and speed of response Fields incoming calls from customers, and e-mails from customer service and sales department; manages requests for pick-up or container delivery and ensuring same-day service Initiates outbound calls to customers while drivers are on-site/location, resolving pick-up and other issues Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues Records and documents information from Drivers and distributes to appropriate departments Communicates with maintenance shop personnel and serves as an emergency point of contact for down wires and other issues Serves as point person for manager, coordinates projects and other tasks as necessary Delegates work in managers absence Serves as an escalation point for other Dispatchers in the department Train new Dispatchers Can be asked to cover all lines of business (Commercial, Residential, Roll-Off), multiple sites etc. within an area III. Supervisory Responsibilities This job has no supervisory duties. IV. Qualifications A. Education and Experience Education: High School Diploma or G.E.D (accredited). Experience: Minimum of two (2) years of previous dispatching experience (in addition to education requirements). Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call-center environment preferred. B. Certificates, Licenses, Registrations or Other Requirements None required. C. Other Knowledge, Skills or Abilities Required Computer skills with ability to handle multiple programs and systems Must be able to communicate effectively and professionally via e-mail, telephone, and 2-way devices Must have the desire and ability to learn Waste Management proprietary software applications V. Work Environment Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the workday Normal setting for this job is: Home Office setting. The expected base pay range for this position across the U.S / Canada is $22.00 - $24.00. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location. Benefits At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.