Corewell Health
Guest Relations Associate
As a Guest Relations Associate with Corewell Health, you'll be the first point of contact for patients, families, visitors, and vendors who enter our facility. You'll be responsible for greeting, directing, and responding to inquiries, and use our hospital information system. You'll also assist with transportation services, collaborate with volunteer staff, and maintain the general appearance of the reception area. Join our team and help us provide a welcoming and caring environment for all who enter our doors. Essential Functions
Greets visitors, vendors and/or staff promptly and courteously upon arrival. Makes inquiry to determine their needs, confirms appointments, answers inquiries factually and directs or escorts to the proper person or area. Contacts and/or collaborates with Security staff regarding suspicious visitor / patient behavior and difficult families. Alerts appropriate hospital and security staff in the event of the development of an emergency or a potentially dangerous situation with patients and families. Provides direction, escorts or provides wheelchair transport for patients to designated patient care areas as needed. Responds to telephone inquiries, provides factual information, relays information or transfers calls as appropriate. Delivers or arranges for pickup of gifts and flowers to patient rooms or hospital departments. Collaborates with patient reception/registration and security staff to ensure the efficient flow of visitors and patients. Arranges or assists with external transportation services for patients as needed. Maintains the general appearance of the lobby areas. Contacts and reports any liquid spills to environmental or maintenance departments for repairs or cleaning as necessary. Cordon off the spill area to warn and ensure the safety of patient, visitors and staff from slip and falls. Regularly provides direction and guidance to volunteer staff with courtesy and tact. Provides orientation and training to new volunteer staff as requested. Qualifications
Required High School Diploma or equivalent 1 year of relevant experience in a direct customer service/reception role. Experience in a hospital setting. Preferred Guest relations, hospitality, or concierge experience is highly desired. Preferred Physical Demands
Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 10 lbs Waist to Waist > 5 lbs: Seldom up to 10 lbs Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs Waist to Overhead > 5 lbs: Seldom up to 10 lbs Bilateral Carry > 5 lbs: Seldom up to 10 lbs Unilateral Carry > 5 lbs: Seldom up to 10 lbs Pushing Force > 5 lbs: Seldom up to 20 lbs Pulling Force > 5 lbs: Seldom up to 15 lbs Sitting: Frequently Standing: Occasionally Walking: Occasionally Forward Bend - Standing: Seldom Forward Bend - Sitting: Occasionally Trunk Rotation - Standing: Seldom Trunk Rotation - Sitting: Occasionally Squat: Seldom Stair Climbing: Seldom Reach - Above Shoulder: Seldom Reach - at Shoulder or Below: Seldom Handling: Occasionally Forceful Grip > 5 lbs: Seldom Forceful Pinch > 2 lbs: Seldom Finger/Hand Dexterity: Frequently Visual Acuity
[None = No; Seldom = Yes]: Seldom
As a Guest Relations Associate with Corewell Health, you'll be the first point of contact for patients, families, visitors, and vendors who enter our facility. You'll be responsible for greeting, directing, and responding to inquiries, and use our hospital information system. You'll also assist with transportation services, collaborate with volunteer staff, and maintain the general appearance of the reception area. Join our team and help us provide a welcoming and caring environment for all who enter our doors. Essential Functions
Greets visitors, vendors and/or staff promptly and courteously upon arrival. Makes inquiry to determine their needs, confirms appointments, answers inquiries factually and directs or escorts to the proper person or area. Contacts and/or collaborates with Security staff regarding suspicious visitor / patient behavior and difficult families. Alerts appropriate hospital and security staff in the event of the development of an emergency or a potentially dangerous situation with patients and families. Provides direction, escorts or provides wheelchair transport for patients to designated patient care areas as needed. Responds to telephone inquiries, provides factual information, relays information or transfers calls as appropriate. Delivers or arranges for pickup of gifts and flowers to patient rooms or hospital departments. Collaborates with patient reception/registration and security staff to ensure the efficient flow of visitors and patients. Arranges or assists with external transportation services for patients as needed. Maintains the general appearance of the lobby areas. Contacts and reports any liquid spills to environmental or maintenance departments for repairs or cleaning as necessary. Cordon off the spill area to warn and ensure the safety of patient, visitors and staff from slip and falls. Regularly provides direction and guidance to volunteer staff with courtesy and tact. Provides orientation and training to new volunteer staff as requested. Qualifications
Required High School Diploma or equivalent 1 year of relevant experience in a direct customer service/reception role. Experience in a hospital setting. Preferred Guest relations, hospitality, or concierge experience is highly desired. Preferred Physical Demands
Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 10 lbs Waist to Waist > 5 lbs: Seldom up to 10 lbs Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs Waist to Overhead > 5 lbs: Seldom up to 10 lbs Bilateral Carry > 5 lbs: Seldom up to 10 lbs Unilateral Carry > 5 lbs: Seldom up to 10 lbs Pushing Force > 5 lbs: Seldom up to 20 lbs Pulling Force > 5 lbs: Seldom up to 15 lbs Sitting: Frequently Standing: Occasionally Walking: Occasionally Forward Bend - Standing: Seldom Forward Bend - Sitting: Occasionally Trunk Rotation - Standing: Seldom Trunk Rotation - Sitting: Occasionally Squat: Seldom Stair Climbing: Seldom Reach - Above Shoulder: Seldom Reach - at Shoulder or Below: Seldom Handling: Occasionally Forceful Grip > 5 lbs: Seldom Forceful Pinch > 2 lbs: Seldom Finger/Hand Dexterity: Frequently Visual Acuity
[None = No; Seldom = Yes]: Seldom