AMN Healthcare
Program Manager (LMSW)
Position Duties: Manage the implementation of adult behavioral health programs as assigned including the management of Behavioral Health Urgent Care services, Mental Health Rapid Response services, and Intake services, Ensure that program site/s provide a safe, welcoming, and trauma-informed environment for clients, their families and staff Ensure that clients, families and other guests consistently receive exceptional customer service Managing staff and department within span of control, including but not limited to: making recommendations with particular weight as to the interviewing, selecting, hiring, and termination of staff; setting and adjusting hours of work; on-boarding and training staff; directing work and assignments; appraising and evaluation of staff work performance; handling of staff complaints and grievances; and disciplining employees. Provide training to Supervisors and program staff as needed Provide clinical and administrative supervision to Supervisors and program staff as needed Monitor and provide feedback regarding staff performance Facilitate the resolution of any potential disciplinary issues Assist with development of protocols, policies and procedures Work within established program budgets, and submit financial reports as required by the agency and funding sources Develop and maintain collaborative relationships with agency staff and community partners Serve as a liaison with people and organizations in the community Advocate on behalf of adults and their families to help them meet their needs and improve their quality of life Participate in the assessment of community needs and service gaps Work in conjunction with inter-departmental groups to ensure the quality, continuity and consistency of services Participate in committees, task forces and other work groups within and outside of the agency as assigned Work collaboratively to identify and eliminate barriers to services, and enhance existing services to meet the needs of adults and families Responsible for participating in monthly Total Quality Management Committee meeting, actively implement the agency's quality improvement initiatives within their assigned areas, monitor the implementation and adherence to the established quality improvement initiatives, activities and policies. Participate in program evaluation and program development initiatives Complete a minimum of 24 hours of program or position specific training annually Complete clinical and other documentation in a timely manner consistent with agency the policies and procedures Carry an agency cell phone as needed Follow a professional code of ethics Abide by the spirit and letter of the policies and procedures Minimum Required Qualifications: Master's degree in Social Work, Psychology or Counseling. LMSW, LPC, LLP (State of Michigan full licensure) 1+ year post-Master's experience providing mental health treatment services to adults and children with severe mental illness. 1+ year experience treating or working with individuals with Intellectual/Developmental Disabilities. 1+ year experience supervising mental health programs that deliver services to children and adults with serious mental illness and/or substance use disorders. Possess and maintain appropriate certification and/or full licensure with the State of Michigan. Experience with program development and program evaluation. Valid driver's license and a favorable driving record. Additional requirements include: a nonjudgmental approach that reflects cultural competency and sensitivity to the unique needs and diverse experiences of individuals and families, the ability to engage and maintain therapeutic relationships, the ability to develop collaborative relationships with agency staff and community partners, and the ability to assess and intervene within complex family and community systems. Effective interpersonal communication and organizational skills, and a willingness to be flexible, patient and creative. Ability to appropriately handle crisis situations. Length of Assignment: Ongoing Shift / Hours Per Week: Mon-Thur 8:30am-12:00am, Fri 8:30am-11:00pm, Sat 9:00am-2:00pm. Some evening and weekend hours may be required. (37.5hrs/wk) Start Date: ASAP
Position Duties: Manage the implementation of adult behavioral health programs as assigned including the management of Behavioral Health Urgent Care services, Mental Health Rapid Response services, and Intake services, Ensure that program site/s provide a safe, welcoming, and trauma-informed environment for clients, their families and staff Ensure that clients, families and other guests consistently receive exceptional customer service Managing staff and department within span of control, including but not limited to: making recommendations with particular weight as to the interviewing, selecting, hiring, and termination of staff; setting and adjusting hours of work; on-boarding and training staff; directing work and assignments; appraising and evaluation of staff work performance; handling of staff complaints and grievances; and disciplining employees. Provide training to Supervisors and program staff as needed Provide clinical and administrative supervision to Supervisors and program staff as needed Monitor and provide feedback regarding staff performance Facilitate the resolution of any potential disciplinary issues Assist with development of protocols, policies and procedures Work within established program budgets, and submit financial reports as required by the agency and funding sources Develop and maintain collaborative relationships with agency staff and community partners Serve as a liaison with people and organizations in the community Advocate on behalf of adults and their families to help them meet their needs and improve their quality of life Participate in the assessment of community needs and service gaps Work in conjunction with inter-departmental groups to ensure the quality, continuity and consistency of services Participate in committees, task forces and other work groups within and outside of the agency as assigned Work collaboratively to identify and eliminate barriers to services, and enhance existing services to meet the needs of adults and families Responsible for participating in monthly Total Quality Management Committee meeting, actively implement the agency's quality improvement initiatives within their assigned areas, monitor the implementation and adherence to the established quality improvement initiatives, activities and policies. Participate in program evaluation and program development initiatives Complete a minimum of 24 hours of program or position specific training annually Complete clinical and other documentation in a timely manner consistent with agency the policies and procedures Carry an agency cell phone as needed Follow a professional code of ethics Abide by the spirit and letter of the policies and procedures Minimum Required Qualifications: Master's degree in Social Work, Psychology or Counseling. LMSW, LPC, LLP (State of Michigan full licensure) 1+ year post-Master's experience providing mental health treatment services to adults and children with severe mental illness. 1+ year experience treating or working with individuals with Intellectual/Developmental Disabilities. 1+ year experience supervising mental health programs that deliver services to children and adults with serious mental illness and/or substance use disorders. Possess and maintain appropriate certification and/or full licensure with the State of Michigan. Experience with program development and program evaluation. Valid driver's license and a favorable driving record. Additional requirements include: a nonjudgmental approach that reflects cultural competency and sensitivity to the unique needs and diverse experiences of individuals and families, the ability to engage and maintain therapeutic relationships, the ability to develop collaborative relationships with agency staff and community partners, and the ability to assess and intervene within complex family and community systems. Effective interpersonal communication and organizational skills, and a willingness to be flexible, patient and creative. Ability to appropriately handle crisis situations. Length of Assignment: Ongoing Shift / Hours Per Week: Mon-Thur 8:30am-12:00am, Fri 8:30am-11:00pm, Sat 9:00am-2:00pm. Some evening and weekend hours may be required. (37.5hrs/wk) Start Date: ASAP