Woodstock Inn and Resort
Reservation Agent
New England culture and elegant accommodations await at the Woodstock Inn & Resort. Set against the iconic and beautiful village of Woodstock, Vermont, the Woodstock Inn is a year-round destination wrapped in luxury and history. From gorgeous, wood-beam bed frames to plush, hand-dyed blankets, each of our 142 rooms and suites embraces Vermont's signature style. One of the most beloved resorts in New England, The Woodstock Inn & Resort, is seeking a Reservation Agent to join the team. Job Summary: Reservation Agents represent the Inn in a positive, professional manner over the phone and have the unique responsibility of being the first impression of the resort in a highly visible department. Job Specifications: Expected Pay Range: Starting $20.00 per hour Compensation will include incentive program The pay scale shown is the range that we reasonably expect to pay. Actual compensation offered may be adjusted based on a candidate's qualifications and/or experience. Shift & Schedule Availability: Full-time year-round Weekly schedule includes morning, afternoon, evening, and weekend shifts. Job Responsibilities: This is an in-person position located at the Woodstock Inn & Resort. Reservation Agents are responsible for booking reservations and maintaining existing reservation requests for all incoming guests. Answer the telephone and greet prospective guests in a friendly manner using clear, verbal English communication. Listen to callers to understand inquiries and requests. Promptly provide accurate information regarding availability, accommodation types, activities, dining, etc. Assign reservations based on guest preferences and availability. Ability to read, retrieve, communicate, and verify information including confirmation number to caller. Input and retrieve data using a computer reservation system. Job Requirements: Previous guest service training in a luxury resort environment desirable. High School Graduate. Minimum 18 years of age. Must possess excellent guest service, communication, phone skills, and computer skills. Must be able to multi-task Knowledgeable with Microsoft Office; Outlook, Excel, & Word. Experience with NAVIS lead management system and SMS Host fluency desirable. Work cohesively with co-workers as part of a team. We offer great resort privileges, discounts, and free employee meal to all employees. This is a full-time, year-round position offering a competitive benefits package, after an initial waiting period that includes Medical, Dental, and Vision Coverage, Employer Paid: Life Insurance, Short-Term Disability and Long-Term Disability, Paid Time Off, 401k Retirement Plan with Employer match. Our success is the direct result of dynamic, dedicated people with a passion for hospitality who enjoy being part of a devoted, hard-working team. Come join our team! The Woodstock Inn & Resort is an equal-opportunity employer.
New England culture and elegant accommodations await at the Woodstock Inn & Resort. Set against the iconic and beautiful village of Woodstock, Vermont, the Woodstock Inn is a year-round destination wrapped in luxury and history. From gorgeous, wood-beam bed frames to plush, hand-dyed blankets, each of our 142 rooms and suites embraces Vermont's signature style. One of the most beloved resorts in New England, The Woodstock Inn & Resort, is seeking a Reservation Agent to join the team. Job Summary: Reservation Agents represent the Inn in a positive, professional manner over the phone and have the unique responsibility of being the first impression of the resort in a highly visible department. Job Specifications: Expected Pay Range: Starting $20.00 per hour Compensation will include incentive program The pay scale shown is the range that we reasonably expect to pay. Actual compensation offered may be adjusted based on a candidate's qualifications and/or experience. Shift & Schedule Availability: Full-time year-round Weekly schedule includes morning, afternoon, evening, and weekend shifts. Job Responsibilities: This is an in-person position located at the Woodstock Inn & Resort. Reservation Agents are responsible for booking reservations and maintaining existing reservation requests for all incoming guests. Answer the telephone and greet prospective guests in a friendly manner using clear, verbal English communication. Listen to callers to understand inquiries and requests. Promptly provide accurate information regarding availability, accommodation types, activities, dining, etc. Assign reservations based on guest preferences and availability. Ability to read, retrieve, communicate, and verify information including confirmation number to caller. Input and retrieve data using a computer reservation system. Job Requirements: Previous guest service training in a luxury resort environment desirable. High School Graduate. Minimum 18 years of age. Must possess excellent guest service, communication, phone skills, and computer skills. Must be able to multi-task Knowledgeable with Microsoft Office; Outlook, Excel, & Word. Experience with NAVIS lead management system and SMS Host fluency desirable. Work cohesively with co-workers as part of a team. We offer great resort privileges, discounts, and free employee meal to all employees. This is a full-time, year-round position offering a competitive benefits package, after an initial waiting period that includes Medical, Dental, and Vision Coverage, Employer Paid: Life Insurance, Short-Term Disability and Long-Term Disability, Paid Time Off, 401k Retirement Plan with Employer match. Our success is the direct result of dynamic, dedicated people with a passion for hospitality who enjoy being part of a devoted, hard-working team. Come join our team! The Woodstock Inn & Resort is an equal-opportunity employer.