Houston Methodist
Sr Applications Analyst - Virtual Health and Clinical Communication (Hybrid)
Houston Methodist, Houston, Texas, United States, 77001
Senior Application Analyst
At Houston Methodist, the Senior Application Analyst position is responsible for expert level support and configuration of assigned applications. The position entails assisting, training and supporting customers and junior analysts with the operation and administration of systems. The Sr. Application Analyst trains and mentors more junior analysts. The Sr. Application Analyst works with customers at all levels in the organization to enhance their understanding of available tools to enhance operational efficiencies. The Sr. Application Analyst proactively manages and troubleshoots issues within related IT teams and manages change. The Sr. Application Analyst provides high level administration of applications and ensures quality delivery of application availability. The Sr. Application Analyst ensures the services provided contribute to the successful accomplishment of the mission of the department. The Sr. Application Analyst makes recommendations regarding budget projections and project management. Responsibilities
People Essential Functions Acts as liaison between work teams and departments. Facilitates team and client meetings and delivers informative, well-organized presentations. Serves as role model and mentor to other team members through both formal and informal methods. May train newly on boarded or more junior team members. Service Essential Functions Facilitates working group sessions with relevant departments to identify and drive requirements to improve Business Processes. Continually seeks opportunities to increase customer satisfaction and deepen client relationships. Sets customer expectations, prioritizes tasks, and delivers solutions on time. Proposes solutions to problems and considers timeliness, effectiveness, and practicality in addressing client needs. Manages customer expectations and deliverables through meetings, phone calls, presentations and written reports. Quality/Safety Essential Functions Oversees and monitors multiple large-scale projects within multiple functional departments. Establishes project plans and objectives to ensure goal attainment within defined parameters. Implements and supports large, complex applications with technical experience in systems analysis, design, building, testing, and implementation. Communicates potential project and implementation issues, plans for resolution, and produces status updates to all stakeholders including customers and Management. Creates custom solutions or advanced configuration options to solve operational or workflow issues. Finance Essential Functions Coordinates and provides problem resolution, technical analysis, costs and resource estimates, work plans, workflow documentation, and progress reports on assigned projects. Applies project management methodology standards to communicate and successfully accomplish assigned projects within budget guidelines. Growth/Innovation Essential Functions Seeks out opportunities to remain relevant with regard to current and leading technologies. Evaluates and recommends technologies for growth and long term planning. Partners with team members to support a learning environment. Seeks opportunities to lead or facilitate IT and business initiatives across IT. Participates in professional development. Completes Individual Development Plan (IDP). Qualifications
Education Bachelor's degree in Information Technology, Business Administration or related field or experience working as a licensed clinical or certified IT professional An additional four years experience in addition to the experience listed below in lieu of Bachelors or licensed clinical or certified IT professional experience Work Experience Five years' experience in IT or clinical or business workflow required Experience supporting large scale clinical, ancillary or business environments Company Profile
Houston Methodist (HM) is one of the nation's leading health systems and academic medical centers. HM consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center, and seven community hospitals throughout the greater Houston metropolitan area. HM also includes an academic institute, a comprehensive residency program, a global business division, numerous physician practices and several free-standing emergency rooms and outpatient facilities. Overall, HM employs over 25,000 employees. Houston Methodist is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide the best patient care and service in a spiritual environment. In 2019 Houston Methodist and its physicians treat more than 6,333 international patients from more than 76 countries. Houston Methodist Global Health Care Services' consulting and education divisions also provide advisory services and training and development to health care organizations around the world.
At Houston Methodist, the Senior Application Analyst position is responsible for expert level support and configuration of assigned applications. The position entails assisting, training and supporting customers and junior analysts with the operation and administration of systems. The Sr. Application Analyst trains and mentors more junior analysts. The Sr. Application Analyst works with customers at all levels in the organization to enhance their understanding of available tools to enhance operational efficiencies. The Sr. Application Analyst proactively manages and troubleshoots issues within related IT teams and manages change. The Sr. Application Analyst provides high level administration of applications and ensures quality delivery of application availability. The Sr. Application Analyst ensures the services provided contribute to the successful accomplishment of the mission of the department. The Sr. Application Analyst makes recommendations regarding budget projections and project management. Responsibilities
People Essential Functions Acts as liaison between work teams and departments. Facilitates team and client meetings and delivers informative, well-organized presentations. Serves as role model and mentor to other team members through both formal and informal methods. May train newly on boarded or more junior team members. Service Essential Functions Facilitates working group sessions with relevant departments to identify and drive requirements to improve Business Processes. Continually seeks opportunities to increase customer satisfaction and deepen client relationships. Sets customer expectations, prioritizes tasks, and delivers solutions on time. Proposes solutions to problems and considers timeliness, effectiveness, and practicality in addressing client needs. Manages customer expectations and deliverables through meetings, phone calls, presentations and written reports. Quality/Safety Essential Functions Oversees and monitors multiple large-scale projects within multiple functional departments. Establishes project plans and objectives to ensure goal attainment within defined parameters. Implements and supports large, complex applications with technical experience in systems analysis, design, building, testing, and implementation. Communicates potential project and implementation issues, plans for resolution, and produces status updates to all stakeholders including customers and Management. Creates custom solutions or advanced configuration options to solve operational or workflow issues. Finance Essential Functions Coordinates and provides problem resolution, technical analysis, costs and resource estimates, work plans, workflow documentation, and progress reports on assigned projects. Applies project management methodology standards to communicate and successfully accomplish assigned projects within budget guidelines. Growth/Innovation Essential Functions Seeks out opportunities to remain relevant with regard to current and leading technologies. Evaluates and recommends technologies for growth and long term planning. Partners with team members to support a learning environment. Seeks opportunities to lead or facilitate IT and business initiatives across IT. Participates in professional development. Completes Individual Development Plan (IDP). Qualifications
Education Bachelor's degree in Information Technology, Business Administration or related field or experience working as a licensed clinical or certified IT professional An additional four years experience in addition to the experience listed below in lieu of Bachelors or licensed clinical or certified IT professional experience Work Experience Five years' experience in IT or clinical or business workflow required Experience supporting large scale clinical, ancillary or business environments Company Profile
Houston Methodist (HM) is one of the nation's leading health systems and academic medical centers. HM consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the heart of the Texas Medical Center, and seven community hospitals throughout the greater Houston metropolitan area. HM also includes an academic institute, a comprehensive residency program, a global business division, numerous physician practices and several free-standing emergency rooms and outpatient facilities. Overall, HM employs over 25,000 employees. Houston Methodist is supported by a wide variety of business functions that operate at the system level to help enable clinical departments to provide the best patient care and service in a spiritual environment. In 2019 Houston Methodist and its physicians treat more than 6,333 international patients from more than 76 countries. Houston Methodist Global Health Care Services' consulting and education divisions also provide advisory services and training and development to health care organizations around the world.