City of Fayetteville, NC
Salary:
$77,122.00 - $98,331.00 Annually Location :
NC 28301, NC Job Type:
Regular Full-Time Job Number:
04199-01 Department:
Information Technology Opening Date:
08/03/2025 Closing Date:
8/22/2025 11:59 PM Eastern
Description Click here to meet some of the City's "CAN DO" employees. Hiring Range: $77,122 - $98,331/Year D.O.Q. INCOMPLETE APPLICATIONS WILL NOT BE PROCESSED .
A RESUME WILL NOT BE CONSIDERED IN DETERMINING YOUR QUALIFICATIONS FOR THIS POSITION. Are you a skilled Network Engineer? Are you proficient in network protocols, have experience with network hardware (routers, switches, firewalls), and have a passion for designing, implementing, and maintaining robust network infrastructures? The City of Fayetteville is seeking a talented professional to join our dynamic team. In this role, you will leverage your expertise to ensure the reliability, security, and efficiency of our network and web-based telecom systems. If you thrive in a fast-paced environment, have a knack for solving complex network challenges, and don't mind collaborating with cross-functional teams to support business objectives, we want to hear from you.
As a Network Engineer, you would be responsible for the research, development, recommendation, implementation planning, installation, maintenance, support, and troubleshooting of the City's data network and telecommunication infrastructure systems. Provide project management support for all construction projects, renovations, data/voice cloud and on-premise infrastructure expansions, upgrades and repairs. Install, configure, and manage changes, monitor and troubleshoot the City's data/telecommunications infrastructure. Provide tier 3 helpdesk support in a timely and accurate fashion and supports end-user data/voice/telecommunications needs. ESSENTIAL DUTIES & RESPONSIBILITIES
Oversee the daily maintenance, monitoring, and administration of the City's data/telecommunications infrastructure and its associated software including cloud-based services, telephone circuits, call management system, voicemail, interactive voice response, and PBX, including the maintenance, update and upgrades, back up, and support of associated systems. Oversee the daily maintenance, administration, planning, and installation of the City's Ethernet/fiber/coax infrastructure. Develop operations and maintenance plans in accordance with stated business strategies. Work with end users and the Network Administrator to establish service priorities and address issues based on user requirements. Administer adds, changes and repair requests from end-users as well as coordinating new service installations. Assist the ITS Officer with the preparation of the data/telecommunications infrastructure budget recommendations. Provide IT consultation and project management for construction/renovation projects and Ethernet/fiber/coax adds and changes. Provide project plans and coordinate telecommunications projects for timely and successful completion accomplishing the required IT goals of the project. Develop, implement, and maintain policies, procedures, and training plans for telecommunications systems administration and appropriate use. Assess needs for any system reconfigurations (minor or significant), make recommendations and implement approved recommendations as required. Maintain the existing and recommend new contracts for data/telecommunications infrastructure equipment and services. Conduct research and provide recommendations on emerging products, services, protocols, and standards in support of the data/telecommunications infrastructure and equipment; coordinate the approved purchases of data/telecommunications infrastructure products and services. Monitor and identify capacity and performance issues for network and telecommunications traffic to ensure continued, uninterrupted operation of telecommunications systems. Perform voice/data telecommunications analysis; generate telecommunications usage and inventory reports; prepare status reports and various reports (statistical and narrative) and analysis as required. Assist with testing and development of disaster recovery plans to detect faults, minimize malfunctions, and backup the telecommunication systems. Attend and participate in professional and technical meetings, and interact with technical, vendor and contract staff to ensure the safe and proper installation of Ethernet cabling, wiring and other data/telecommunication infrastructure and hardware. Perform various other duties supporting the WAN/LAN data/telecom infrastructure.
For a complete job description, MINIMUM QUALIFICATIONS
Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Experience: Four years of increasingly responsible experience in the operation, technical management, and utilization of on-premises and cloud-based VoIP/Cellular/Analog telecom systems, Ethernet/Fiber network infrastructure support, Windows computing, and WAN/LAN technologies or at least four years military experience with Military Occupational Codes (MOS) designated as 25B (Information Technology Specialist), 25D (Cyber Network Defender). Training: Equivalent to a Bachelor's degree from an accredited college or university with major course work in telecommunications, management information systems (MIS), computer science, or other related field.
LICENSING & CERTIFICATIONS: Required: None.
Preferred: Avaya Cloud Solution and Ring Central training, CCNP Voice, Network+ certification, Linux certification, BICSI wiring/design certification. Please Note: Candidates selected for a position within the Information Technology Department will be required to successfully complete a Police Department and fingerprint based background check.
From the time of closing, the selection process is anticipated to last approximately 4 - 6 weeks. The process will consist of a panel interview with the selected candidate being subject to a pre-employment drug screen, background check and driving history check.
An Equal Opportunity Employer Health and Dental Insurance: The City of Fayetteville Employee Healthcare Benefit Plan provides comprehensive and affordable health and dental coverage while maintaining reasonable costs to employees. Coverage is available for all regular status employees scheduled to work 30 hours or more per week. Employees may also choose to cover eligible dependents. The premium is deducted on a pre-tax basis, with the City paying a portion of the premium. Qualifying employees are eligible for benefits on the 1st day of the month following 30 days of service.
Employer Paid Leave Vacation Leave: Regular employees begin accruing vacation leave the first day of employment. Accruals are based on years of service and the number of hours an employee is scheduled to work.
Sick Leave: Regular employees begin accruing sick leave the first day of employment. Accruals are based on the number of hours scheduled to work; regular full-time employees accrue eight (8) hours per month. Sick leave hours accumulate without limits and may be used toward creditable service upon retirement from the NC Local Governmental Retirement System.
Holidays: The City of Fayetteville observes 12 paid holidays per calendar year. When Christmas day is on a Wednesday, an additional holiday is provided making for 13 paid holidays.
Bereavement: Regular employees are eligible for bereavement leave. The City will authorize 24 hours per calendar year to mourn or attend a funeral or memorial service of a family member.
Retirement: The City of Fayetteville assists employees in securing their financial future during retirement by participating in the NC Local Governmental Employees' Retirement System, administered by the State of North Carolina. Regular employees scheduled to work 20 hours or more per week become members in the retirement system upon employment. As a member of this system, employees are required to contribute 6% of their gross salary on a tax-deferred basis.
Deferred Compensation Plans: To further assist employees in saving for retirement, the City offers two supplemental retirement savings programs. These programs enable regular full-time, and part-time employees working at least 20 hours per week, an opportunity to save a portion of their salary on a tax-deferred basis to supplement their retirement benefits. These programs are the NC 401(k) administered by Empower and the 457 plan administered by Mission Square. Currently, the City contributes 3% of base salary to an eligible employee's NC 401(k) account.
Cafeteria Plan / Supplemental Benefits: Realizing that each employee may have different insurance needs, the City offers its employees the opportunity to supplement City-provided benefits by selecting from the benefits listed below. These benefits are offered at employee's expense through payroll deduction:
-> Flexible Spending Accounts (FSAs) - Healthcare and Dependent Care Reimbursement Accounts (pre-tax) -> Short-Term and Long-Term Disability Insurance -> Optional Life & Accidental Death & Dismemberment
Death Benefit: The first year an employee contributes to the retirement system, the City provides a death benefit of $3,000 once the employee is benefits eligible. After one year as a contributing member of the Retirement System, a death benefit is provided by the NC Retirement System that is equal to the highest 12 months' salary in a row during the 24 months before death, no less than $25,000 and no more than $50,000. There is no cost to the employee for this benefit.
Pay Periods / Deduction for Benefits / Direct Deposit: City employees are paid bi-weekly (every other Friday). Benefit deductions are taken for 24 pay periods of the year. As an added convenience and safety measure, the City requires all new employees to sign up for direct deposit.
Employee Assistance Program: The EAP is available at no cost to all employees and their household members. The EAP provides confidential guidance on legal, financial and personal issues affecting your health, relationships and job. 01
Responses to the supplemental questions must reflect the information provided under the "Work Experience" section of the application. Your responses will be used to determine whether or not you possess the minimum qualifications required for this position at the time of application.
I have read and complied with the above statement.
02
Are you a current City of Fayetteville employee?
Yes No
03
Have you held an out-of-state driver's license (other than NC) in the past 3 years?
Yes No
04
Please indicate the highest degree you currently possess.
Master's Degree or higher Bachelor's Degree Associate's Degree None of the Above
05
From the list below, please indicate the major coursework of your highest degree.
Computer Science Management Information Systems (MIS) Telecommunications Other Related Field None of the above
06
If you selected "Other Related Field" in the previous question, please list below the major coursework for your degree. (If this question does not apply, please type N/A in the space provided below.) 07
How many years of increasingly responsible experience do you have in the operation, technical management, and utilization of on-premises and cloud-based VoIP/Cellular/Analog telecom systems, Ethernet/Fiber network infrastructure support, Windows computing, and WAN/LAN technologies?
8+ years 6 - 7 years 4 - 5 years 2 - 3 years One year or less None
08
Briefly describe your experience in the operation, technical management, and utilization of on-premises and cloud-based VoIP/Cellular/Analog telecom systems, Ethernet/Fiber network infrastructure support, Windows computing, and WAN/LAN technologies. 09
How many years of military experience do you have in positions with Military Occupational Codes (MOS) designated as 25B (Information Technology Specialist), 25D (Cyber Network Defender)?
8+ years 6 - 7 years 4 - 5 years 2 - 3 years One year or less None
10
Briefly describe your experience in positions with Military Occupational Codes (MOS) designated as 25B (Information Technology Specialist), 25D (Cyber Network Defender). 11
How many years of increasingly responsible experience do you have working with telecommunications and/or computer networks?
4+ years 2 - 3 years One year or less Not applicable
12
Briefly describe your experience working with telecommunications and/or computer networks. (If this question does not apply, please type N/A in the space provided below.) 13
Do you have experience implementing VoIP networks?
Yes No
14
Briefly describe your experience implementing VoIP networks. (If this question does not apply, please type N/A in the space provided below.) 15
Do you have experience in Network Support?
Yes No
16
Briefly describe your experience in Network Support. (If this question does not apply, please type N/A in the space provided below.) 17
Do you have experience working with telecom equipment including cloud based equipment?
Yes No
18
Briefly describe your experience working with telecom equipment including cloud based telecom equipment. (If this question does not apply, please type N/A in the space provided below.) 19
Do you have experience installing and/or supporting fiber networks?
Yes No
20
Briefly describe your experience installing and/or supporting a fiber network. (If this question does not apply, please type N/A in the space provided below.) 21
Do you have experience managing or supporting videoconferencing systems?
Yes No
22
Briefly describe your experience managing and supporting videoconferencing and which platforms or technologies have your supported. (If this question does not apply, please type N/A in the space provided below.) 23
Briefly describe your experience managing network infrastructure across enterprise sites and how you ensure reliability and consistency. (If this question does not apply, please type N/A in the space provided below.) 24
How do you document network configurations, diagrams, and standard operating procedures for cross-team use? (If this question does not apply, please type N/A in the space provided below.) 25
Have you worked with firewalls, VPNs, or intrusion detection/prevention systems (IDS/IPS)? How do you configure or troubleshoot them? (If this question does not apply, please type N/A in the space provided below.) 26
Do you possess any Microsoft certifications?
Yes No
27
Please list any Microsoft certifications you possess. (If this question does not apply, please type N/A in the space provided below.) 28
From the list below, please indicate any certification(s) and/or training you may possess.
A+ certification Avaya Cloud Solution certification BICSI wiring/design certification CCNP Voice certification Linux certification Network+ certification RingCentral training None of the above
29
INCOMPLETE APPLICATIONS WILL NOT BE PROCESSED!You may attach a resume; however, the application MUST include a 10-year history. Please answer all questions on the application in their entirety and your application MUST include the following:• Drivers License Number• Employer information including salary, address, phone number, supervisor name, and
reason for leaving
for each employer• Complete Education History (including High School)• A complete 10-year history to include gaps you have had between employment and/or school attendance.Example:Office Assistant1/2011 - presentThe Company123 Hay StreetFayetteville, NC 28301(910) 555-5555Unemployed6/2004 - 12/2010UnemployedStudent12/2000 - 6/2004My High SchoolFayetteville, NC 28301
Applications without a 10-year history and all the required information will be considered incomplete and will not be processed. Please take a moment to review your application for completeness.
I have read and understand the above statement
Required Question
$77,122.00 - $98,331.00 Annually Location :
NC 28301, NC Job Type:
Regular Full-Time Job Number:
04199-01 Department:
Information Technology Opening Date:
08/03/2025 Closing Date:
8/22/2025 11:59 PM Eastern
Description Click here to meet some of the City's "CAN DO" employees. Hiring Range: $77,122 - $98,331/Year D.O.Q. INCOMPLETE APPLICATIONS WILL NOT BE PROCESSED .
A RESUME WILL NOT BE CONSIDERED IN DETERMINING YOUR QUALIFICATIONS FOR THIS POSITION. Are you a skilled Network Engineer? Are you proficient in network protocols, have experience with network hardware (routers, switches, firewalls), and have a passion for designing, implementing, and maintaining robust network infrastructures? The City of Fayetteville is seeking a talented professional to join our dynamic team. In this role, you will leverage your expertise to ensure the reliability, security, and efficiency of our network and web-based telecom systems. If you thrive in a fast-paced environment, have a knack for solving complex network challenges, and don't mind collaborating with cross-functional teams to support business objectives, we want to hear from you.
As a Network Engineer, you would be responsible for the research, development, recommendation, implementation planning, installation, maintenance, support, and troubleshooting of the City's data network and telecommunication infrastructure systems. Provide project management support for all construction projects, renovations, data/voice cloud and on-premise infrastructure expansions, upgrades and repairs. Install, configure, and manage changes, monitor and troubleshoot the City's data/telecommunications infrastructure. Provide tier 3 helpdesk support in a timely and accurate fashion and supports end-user data/voice/telecommunications needs. ESSENTIAL DUTIES & RESPONSIBILITIES
Oversee the daily maintenance, monitoring, and administration of the City's data/telecommunications infrastructure and its associated software including cloud-based services, telephone circuits, call management system, voicemail, interactive voice response, and PBX, including the maintenance, update and upgrades, back up, and support of associated systems. Oversee the daily maintenance, administration, planning, and installation of the City's Ethernet/fiber/coax infrastructure. Develop operations and maintenance plans in accordance with stated business strategies. Work with end users and the Network Administrator to establish service priorities and address issues based on user requirements. Administer adds, changes and repair requests from end-users as well as coordinating new service installations. Assist the ITS Officer with the preparation of the data/telecommunications infrastructure budget recommendations. Provide IT consultation and project management for construction/renovation projects and Ethernet/fiber/coax adds and changes. Provide project plans and coordinate telecommunications projects for timely and successful completion accomplishing the required IT goals of the project. Develop, implement, and maintain policies, procedures, and training plans for telecommunications systems administration and appropriate use. Assess needs for any system reconfigurations (minor or significant), make recommendations and implement approved recommendations as required. Maintain the existing and recommend new contracts for data/telecommunications infrastructure equipment and services. Conduct research and provide recommendations on emerging products, services, protocols, and standards in support of the data/telecommunications infrastructure and equipment; coordinate the approved purchases of data/telecommunications infrastructure products and services. Monitor and identify capacity and performance issues for network and telecommunications traffic to ensure continued, uninterrupted operation of telecommunications systems. Perform voice/data telecommunications analysis; generate telecommunications usage and inventory reports; prepare status reports and various reports (statistical and narrative) and analysis as required. Assist with testing and development of disaster recovery plans to detect faults, minimize malfunctions, and backup the telecommunication systems. Attend and participate in professional and technical meetings, and interact with technical, vendor and contract staff to ensure the safe and proper installation of Ethernet cabling, wiring and other data/telecommunication infrastructure and hardware. Perform various other duties supporting the WAN/LAN data/telecom infrastructure.
For a complete job description, MINIMUM QUALIFICATIONS
Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Experience: Four years of increasingly responsible experience in the operation, technical management, and utilization of on-premises and cloud-based VoIP/Cellular/Analog telecom systems, Ethernet/Fiber network infrastructure support, Windows computing, and WAN/LAN technologies or at least four years military experience with Military Occupational Codes (MOS) designated as 25B (Information Technology Specialist), 25D (Cyber Network Defender). Training: Equivalent to a Bachelor's degree from an accredited college or university with major course work in telecommunications, management information systems (MIS), computer science, or other related field.
LICENSING & CERTIFICATIONS: Required: None.
Preferred: Avaya Cloud Solution and Ring Central training, CCNP Voice, Network+ certification, Linux certification, BICSI wiring/design certification. Please Note: Candidates selected for a position within the Information Technology Department will be required to successfully complete a Police Department and fingerprint based background check.
From the time of closing, the selection process is anticipated to last approximately 4 - 6 weeks. The process will consist of a panel interview with the selected candidate being subject to a pre-employment drug screen, background check and driving history check.
An Equal Opportunity Employer Health and Dental Insurance: The City of Fayetteville Employee Healthcare Benefit Plan provides comprehensive and affordable health and dental coverage while maintaining reasonable costs to employees. Coverage is available for all regular status employees scheduled to work 30 hours or more per week. Employees may also choose to cover eligible dependents. The premium is deducted on a pre-tax basis, with the City paying a portion of the premium. Qualifying employees are eligible for benefits on the 1st day of the month following 30 days of service.
Employer Paid Leave Vacation Leave: Regular employees begin accruing vacation leave the first day of employment. Accruals are based on years of service and the number of hours an employee is scheduled to work.
Sick Leave: Regular employees begin accruing sick leave the first day of employment. Accruals are based on the number of hours scheduled to work; regular full-time employees accrue eight (8) hours per month. Sick leave hours accumulate without limits and may be used toward creditable service upon retirement from the NC Local Governmental Retirement System.
Holidays: The City of Fayetteville observes 12 paid holidays per calendar year. When Christmas day is on a Wednesday, an additional holiday is provided making for 13 paid holidays.
Bereavement: Regular employees are eligible for bereavement leave. The City will authorize 24 hours per calendar year to mourn or attend a funeral or memorial service of a family member.
Retirement: The City of Fayetteville assists employees in securing their financial future during retirement by participating in the NC Local Governmental Employees' Retirement System, administered by the State of North Carolina. Regular employees scheduled to work 20 hours or more per week become members in the retirement system upon employment. As a member of this system, employees are required to contribute 6% of their gross salary on a tax-deferred basis.
Deferred Compensation Plans: To further assist employees in saving for retirement, the City offers two supplemental retirement savings programs. These programs enable regular full-time, and part-time employees working at least 20 hours per week, an opportunity to save a portion of their salary on a tax-deferred basis to supplement their retirement benefits. These programs are the NC 401(k) administered by Empower and the 457 plan administered by Mission Square. Currently, the City contributes 3% of base salary to an eligible employee's NC 401(k) account.
Cafeteria Plan / Supplemental Benefits: Realizing that each employee may have different insurance needs, the City offers its employees the opportunity to supplement City-provided benefits by selecting from the benefits listed below. These benefits are offered at employee's expense through payroll deduction:
-> Flexible Spending Accounts (FSAs) - Healthcare and Dependent Care Reimbursement Accounts (pre-tax) -> Short-Term and Long-Term Disability Insurance -> Optional Life & Accidental Death & Dismemberment
Death Benefit: The first year an employee contributes to the retirement system, the City provides a death benefit of $3,000 once the employee is benefits eligible. After one year as a contributing member of the Retirement System, a death benefit is provided by the NC Retirement System that is equal to the highest 12 months' salary in a row during the 24 months before death, no less than $25,000 and no more than $50,000. There is no cost to the employee for this benefit.
Pay Periods / Deduction for Benefits / Direct Deposit: City employees are paid bi-weekly (every other Friday). Benefit deductions are taken for 24 pay periods of the year. As an added convenience and safety measure, the City requires all new employees to sign up for direct deposit.
Employee Assistance Program: The EAP is available at no cost to all employees and their household members. The EAP provides confidential guidance on legal, financial and personal issues affecting your health, relationships and job. 01
Responses to the supplemental questions must reflect the information provided under the "Work Experience" section of the application. Your responses will be used to determine whether or not you possess the minimum qualifications required for this position at the time of application.
I have read and complied with the above statement.
02
Are you a current City of Fayetteville employee?
Yes No
03
Have you held an out-of-state driver's license (other than NC) in the past 3 years?
Yes No
04
Please indicate the highest degree you currently possess.
Master's Degree or higher Bachelor's Degree Associate's Degree None of the Above
05
From the list below, please indicate the major coursework of your highest degree.
Computer Science Management Information Systems (MIS) Telecommunications Other Related Field None of the above
06
If you selected "Other Related Field" in the previous question, please list below the major coursework for your degree. (If this question does not apply, please type N/A in the space provided below.) 07
How many years of increasingly responsible experience do you have in the operation, technical management, and utilization of on-premises and cloud-based VoIP/Cellular/Analog telecom systems, Ethernet/Fiber network infrastructure support, Windows computing, and WAN/LAN technologies?
8+ years 6 - 7 years 4 - 5 years 2 - 3 years One year or less None
08
Briefly describe your experience in the operation, technical management, and utilization of on-premises and cloud-based VoIP/Cellular/Analog telecom systems, Ethernet/Fiber network infrastructure support, Windows computing, and WAN/LAN technologies. 09
How many years of military experience do you have in positions with Military Occupational Codes (MOS) designated as 25B (Information Technology Specialist), 25D (Cyber Network Defender)?
8+ years 6 - 7 years 4 - 5 years 2 - 3 years One year or less None
10
Briefly describe your experience in positions with Military Occupational Codes (MOS) designated as 25B (Information Technology Specialist), 25D (Cyber Network Defender). 11
How many years of increasingly responsible experience do you have working with telecommunications and/or computer networks?
4+ years 2 - 3 years One year or less Not applicable
12
Briefly describe your experience working with telecommunications and/or computer networks. (If this question does not apply, please type N/A in the space provided below.) 13
Do you have experience implementing VoIP networks?
Yes No
14
Briefly describe your experience implementing VoIP networks. (If this question does not apply, please type N/A in the space provided below.) 15
Do you have experience in Network Support?
Yes No
16
Briefly describe your experience in Network Support. (If this question does not apply, please type N/A in the space provided below.) 17
Do you have experience working with telecom equipment including cloud based equipment?
Yes No
18
Briefly describe your experience working with telecom equipment including cloud based telecom equipment. (If this question does not apply, please type N/A in the space provided below.) 19
Do you have experience installing and/or supporting fiber networks?
Yes No
20
Briefly describe your experience installing and/or supporting a fiber network. (If this question does not apply, please type N/A in the space provided below.) 21
Do you have experience managing or supporting videoconferencing systems?
Yes No
22
Briefly describe your experience managing and supporting videoconferencing and which platforms or technologies have your supported. (If this question does not apply, please type N/A in the space provided below.) 23
Briefly describe your experience managing network infrastructure across enterprise sites and how you ensure reliability and consistency. (If this question does not apply, please type N/A in the space provided below.) 24
How do you document network configurations, diagrams, and standard operating procedures for cross-team use? (If this question does not apply, please type N/A in the space provided below.) 25
Have you worked with firewalls, VPNs, or intrusion detection/prevention systems (IDS/IPS)? How do you configure or troubleshoot them? (If this question does not apply, please type N/A in the space provided below.) 26
Do you possess any Microsoft certifications?
Yes No
27
Please list any Microsoft certifications you possess. (If this question does not apply, please type N/A in the space provided below.) 28
From the list below, please indicate any certification(s) and/or training you may possess.
A+ certification Avaya Cloud Solution certification BICSI wiring/design certification CCNP Voice certification Linux certification Network+ certification RingCentral training None of the above
29
INCOMPLETE APPLICATIONS WILL NOT BE PROCESSED!You may attach a resume; however, the application MUST include a 10-year history. Please answer all questions on the application in their entirety and your application MUST include the following:• Drivers License Number• Employer information including salary, address, phone number, supervisor name, and
reason for leaving
for each employer• Complete Education History (including High School)• A complete 10-year history to include gaps you have had between employment and/or school attendance.Example:Office Assistant1/2011 - presentThe Company123 Hay StreetFayetteville, NC 28301(910) 555-5555Unemployed6/2004 - 12/2010UnemployedStudent12/2000 - 6/2004My High SchoolFayetteville, NC 28301
Applications without a 10-year history and all the required information will be considered incomplete and will not be processed. Please take a moment to review your application for completeness.
I have read and understand the above statement
Required Question