Ohio Department of Commerce
Customer Service Assistant 2 - Public Information Office
Ohio Department of Commerce, Marietta, Ohio, United States, 45750
Customer Service Assistant 2, Public Information Office, PN 20052734
NOTE: PART OF THE SELECTION PROCESS FOR THIS POSITION WILL INCLUDE A STRUCTURED INTERVIEW. CANDIDATES' RESPONSES TO THE INTERVIEW QUESTIONS WILL BE SCORED AND THE SELECTION DECISION WILL BE MADE IN ACCORDANCE WITH THE CONTRACT.
What You Will Do:
Acts as ODOT Customer Call Center Representative by responding to inquiries, requests for information &/ complaints. Ensures accurate data entry. Monitors system to ensure calls complete the workflow & are closed out. Benefits to You:
Enjoy an excellent work/life balance. Receive paid time off with vacation, sick and personal leave. Receive 11 paid holidays per year. Receive regular pay increases; 1 st increase after 4 months. Receive an extensive benefits package; including Medical and FREE Vision, Dental and Basic Life Insurance after completion of eligibility period. Experience growth opportunities within organization. Participate in employee tuition reimbursement programs. Receive a pension plan with 14% employer contribution.
At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:
Medical Coverage Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period Paid time off, including vacation, personal, sick leave and 11 paid holidays per year Childbirth, Adoption, and Foster Care leave Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more) Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation ) *Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
Qualifications
9 mos. trg. or 9 mos. exp. in office practices & procedures; 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people; 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing; 9 mos. trg. or 9 mos. exp. in operation of personal computer.
-Or equivalent of Minimum Qualifications for Employment noted above.
Job Skills:
Customer Service
NOTE: PART OF THE SELECTION PROCESS FOR THIS POSITION WILL INCLUDE A STRUCTURED INTERVIEW. CANDIDATES' RESPONSES TO THE INTERVIEW QUESTIONS WILL BE SCORED AND THE SELECTION DECISION WILL BE MADE IN ACCORDANCE WITH THE CONTRACT.
What You Will Do:
Acts as ODOT Customer Call Center Representative by responding to inquiries, requests for information &/ complaints. Ensures accurate data entry. Monitors system to ensure calls complete the workflow & are closed out. Benefits to You:
Enjoy an excellent work/life balance. Receive paid time off with vacation, sick and personal leave. Receive 11 paid holidays per year. Receive regular pay increases; 1 st increase after 4 months. Receive an extensive benefits package; including Medical and FREE Vision, Dental and Basic Life Insurance after completion of eligibility period. Experience growth opportunities within organization. Participate in employee tuition reimbursement programs. Receive a pension plan with 14% employer contribution.
At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website ! Our benefits package includes:
Medical Coverage Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period Paid time off, including vacation, personal, sick leave and 11 paid holidays per year Childbirth, Adoption, and Foster Care leave Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more) Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation ) *Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.
Qualifications
9 mos. trg. or 9 mos. exp. in office practices & procedures; 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people; 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing; 9 mos. trg. or 9 mos. exp. in operation of personal computer.
-Or equivalent of Minimum Qualifications for Employment noted above.
Job Skills:
Customer Service