NY Staffing
Information Technology Analyst 1 (40 Hour)
NY Staffing, Newington, Connecticut, United States, 06111
Information Technology Analyst 1
The State of Connecticut, Department of Transportation, is now accepting applications for the position of Information Technology Analyst 1 available in the Bureau of Administration- Division of Technology Services. This position is located in Newington, CT. The Division of Technology Services needs the Information Technology Analyst 1 to perform Helpdesk and Technology Support roles within the DOT. As Helpdesk support, the ITA1 will provide day-to-day technical support to the DOT user community by taking calls and handling service requests using Incident Management software. As a Technology Support technician, when required, the ITA1 will be responsible for installing, configuring, troubleshooting, and maintaining desktop and mobile devices and peripherals and keeping computer inventory updated. In a state agency Information Technology (IT) environment, this class is accountable for performing a range of information technology tasks and application development in an IT environment. Considerable knowledge of data control functions; IT equipment and diagnostic tools; principles and techniques of computer programming; programming languages; principles of information systems; principles and concepts of network environments; computer operating systems; fundamental principles and theories of business and planning functions; principles and techniques of systems analysis, design and development; capabilities of computer equipment and technology. Considerable technical problem solving skills; logic and analytical skills; interpersonal skills; oral and written communication skills. Considerable ability to install and maintain microcomputer hardware, software and network components; prepare and maintain records, logs, reports, documentation, and manuals; write, test and debug computer programs; use programming development tools; identify, analyze and resolve simple business and technical problems. Minimum Qualifications - General Experience: Five (5) years of experience in information technology (IT) operations support, programming or another IT related support area. Minimum Qualifications - Special Experience: Two (2) years of the General Experience must have been performing basic technical support work in such areas as: help desk functions; installing and maintaining basic computer hardware and software; data communications, microcomputer support, production control or programming; performing any closely related basic technical support function. Preferred Qualifications: Experience with Windows 11 installation and support; experience using MS SCCM for application deployment; experience creating/managing accounts/groups in Active Directory; experience with O365 user setup/configuration; experience generating documentation for distribution to hundreds of users; experience providing remote support via telephone and tools such as TeamViewer or Microsoft Teams; experience responding to customer requests submitted through phone, email, and in person meetings; experience troubleshooting ethernet, wi-fi, and cellular network connections; experience with an Information Technology Service Management (ITSM) ticketing system such as Footprints.
The State of Connecticut, Department of Transportation, is now accepting applications for the position of Information Technology Analyst 1 available in the Bureau of Administration- Division of Technology Services. This position is located in Newington, CT. The Division of Technology Services needs the Information Technology Analyst 1 to perform Helpdesk and Technology Support roles within the DOT. As Helpdesk support, the ITA1 will provide day-to-day technical support to the DOT user community by taking calls and handling service requests using Incident Management software. As a Technology Support technician, when required, the ITA1 will be responsible for installing, configuring, troubleshooting, and maintaining desktop and mobile devices and peripherals and keeping computer inventory updated. In a state agency Information Technology (IT) environment, this class is accountable for performing a range of information technology tasks and application development in an IT environment. Considerable knowledge of data control functions; IT equipment and diagnostic tools; principles and techniques of computer programming; programming languages; principles of information systems; principles and concepts of network environments; computer operating systems; fundamental principles and theories of business and planning functions; principles and techniques of systems analysis, design and development; capabilities of computer equipment and technology. Considerable technical problem solving skills; logic and analytical skills; interpersonal skills; oral and written communication skills. Considerable ability to install and maintain microcomputer hardware, software and network components; prepare and maintain records, logs, reports, documentation, and manuals; write, test and debug computer programs; use programming development tools; identify, analyze and resolve simple business and technical problems. Minimum Qualifications - General Experience: Five (5) years of experience in information technology (IT) operations support, programming or another IT related support area. Minimum Qualifications - Special Experience: Two (2) years of the General Experience must have been performing basic technical support work in such areas as: help desk functions; installing and maintaining basic computer hardware and software; data communications, microcomputer support, production control or programming; performing any closely related basic technical support function. Preferred Qualifications: Experience with Windows 11 installation and support; experience using MS SCCM for application deployment; experience creating/managing accounts/groups in Active Directory; experience with O365 user setup/configuration; experience generating documentation for distribution to hundreds of users; experience providing remote support via telephone and tools such as TeamViewer or Microsoft Teams; experience responding to customer requests submitted through phone, email, and in person meetings; experience troubleshooting ethernet, wi-fi, and cellular network connections; experience with an Information Technology Service Management (ITSM) ticketing system such as Footprints.