Soho Studio LLC dba TileBar
Client Experience Specialist
Soho Studio LLC dba TileBar, Inwood, New York, United States, 11096
As we continue our rapid growth, we're looking for a passionate and highly motivated
Client Experience Specialist
to join our team and play a key role in delivering the outstanding service that sets TileBar apart. What You'll Do
As a
Client Experience Specialist , you'll be the voice of TileBar — the first point of contact and support for our clients across multiple channels, including phone, email, live chat, messaging, and social media. You'll be part of a collaborative team that resolves client issues with care, empathy, and precision. Your Day-to-Day Responsibilities:
Deliver exceptional client support via phone, email, chat, and social media Troubleshoot and resolve client issues quickly and effectively Act as a subject matter expert on our products and services Build rapport and establish trust with every interaction Collaborate with peers and escalate concerns when needed to ensure client satisfaction Maintain professionalism and integrity, even in challenging situations Adapt to fast-changing environments and technologies Contribute to a positive team culture by showing initiative, accountability, and dependability ✅
What You Bring High School Diploma or equivalent (required) 1-3 years of customer service or contact center experience Bonus if you've worked in tile, building materials, furniture, textiles, interior design, or e-commerce Familiarity with Microsoft Office Suite; experience with SalesPad, Magento, or Zendesk is a plus Strong communication, active listening, and problem-solving skills Ability to balance client satisfaction with company priorities A positive attitude and a passion for helping people Why You'll Love It Here
We don't just care about your work—we care about you . Here's what we offer: $20-$24/hour
based on experience and location Medical, Dental, and Vision Insurance 401(k) with 4% Company Match Telehealth & Disability Insurance Life Insurance Flexible Spending Account (FSA) Paid Time Off and Personal Days Free Daily Lunch Employee Assistance Program We're Better Together
At Soho Studio LLC/TileBar, we're committed to building a diverse, inclusive, and supportive workplace. We believe that great ideas come from everywhere, and we welcome applicants from all walks of life. We're proud to be an
Equal Opportunity Employer . Ready to Join the TileBar Team?
If you're a proactive problem-solver who thrives in a fast-paced, customer-focused environment, we'd love to hear from you. Apply today and help us build the future of tile, one client at a time.
Client Experience Specialist
to join our team and play a key role in delivering the outstanding service that sets TileBar apart. What You'll Do
As a
Client Experience Specialist , you'll be the voice of TileBar — the first point of contact and support for our clients across multiple channels, including phone, email, live chat, messaging, and social media. You'll be part of a collaborative team that resolves client issues with care, empathy, and precision. Your Day-to-Day Responsibilities:
Deliver exceptional client support via phone, email, chat, and social media Troubleshoot and resolve client issues quickly and effectively Act as a subject matter expert on our products and services Build rapport and establish trust with every interaction Collaborate with peers and escalate concerns when needed to ensure client satisfaction Maintain professionalism and integrity, even in challenging situations Adapt to fast-changing environments and technologies Contribute to a positive team culture by showing initiative, accountability, and dependability ✅
What You Bring High School Diploma or equivalent (required) 1-3 years of customer service or contact center experience Bonus if you've worked in tile, building materials, furniture, textiles, interior design, or e-commerce Familiarity with Microsoft Office Suite; experience with SalesPad, Magento, or Zendesk is a plus Strong communication, active listening, and problem-solving skills Ability to balance client satisfaction with company priorities A positive attitude and a passion for helping people Why You'll Love It Here
We don't just care about your work—we care about you . Here's what we offer: $20-$24/hour
based on experience and location Medical, Dental, and Vision Insurance 401(k) with 4% Company Match Telehealth & Disability Insurance Life Insurance Flexible Spending Account (FSA) Paid Time Off and Personal Days Free Daily Lunch Employee Assistance Program We're Better Together
At Soho Studio LLC/TileBar, we're committed to building a diverse, inclusive, and supportive workplace. We believe that great ideas come from everywhere, and we welcome applicants from all walks of life. We're proud to be an
Equal Opportunity Employer . Ready to Join the TileBar Team?
If you're a proactive problem-solver who thrives in a fast-paced, customer-focused environment, we'd love to hear from you. Apply today and help us build the future of tile, one client at a time.