KORE1, a nationwide provider of staffing and recruiting solutions, has an immediate opening for IT Service Desk Technician
Level 1 Support Technician
JOB DESCRIPTION
Our company infrastructure is growing-and we need a self-starting IT Support Technician (Level 1) to help us keep pace! If you are a technology enthusiast with solid experience supporting large Windows/Mac environments and applications in a fast-paced but casual corporate setting, we want to hear from you. You will have experience handling level 1 issues over the phone, assigning tasks and providing outstanding customer service to multiple internal departments. You need to be highly flexible, possess a willingness to learn and can adjust to changing business needs.
A DAY IN THE OFFICE LOOKS LIKE THIS:
• Answers incoming IT support calls via phone and Help Desk ticketing system
• Provides timely support to end users of PCs, Macs, iPhones®, Androids® and multiple business applications
• Assigns tasks and work requests-performs follow-ups as needed to ensure resolution
• Provides outstanding customer service
• Establishes and maintains excellent working relationship with end users
• Investigates and solves desktop and other systems-related issues
• Translates technical terms into nontechnical language
• Recognizes high-priority issues and responds accordingly
• Assists fellow team members and performs other duties as needed
QUALIFICATIONS
• 1-2 years of computer support experience; previous Desktop Support experience a plus
• Solid grasp of troubleshooting Windows, Mac, iPhone® and Android® technologies
• Self-motivated with good time management and organizational skills
• Sense of urgency
• Excellent attention to detail
• Strong interpersonal and communication skills
• Ability to perform at a high level without close supervision
• Ability to articulate technical issues clearly
• Availability for on-call rotation and/or occasional Saturdays (standard work week is Monday-Friday)
Job Requirements
ABOUT KORE1
Specializing in professional and technical recruiting, KORE1 is committed to supporting top IT, Engineering, Creative, Scientific, Accounting and Finance professionals in their career paths. We build deep relationships with leading companies, connecting them to exceptional talent every day. With extensive industry expertise and unmatched opportunities, our goal is to provide a unique experience for our contractors and consultants as they prepare for their next role. We are passionate about matching the right people with the right companies.
Kore1 provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Kore1 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Kore1 expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Kore1's employees to perform their job duties may result in discipline up to and including discharge.
KORE1 Technologies