Office Assistant

Description
Join us and be a part of a team that values your professional growth and personal well-being!
Starting Pay: $16.00 - $17.00 hour depending on experience.
What You'll Get...
At our organization, we prioritize the growth, well-being, and satisfaction of our team members. As a full-time behavioral health professional, you'll benefit from:

• Limitless Growth and Career Advancement Opportunities : Thrive with us through diverse career paths and internal development programs.
• Career Development : Access ongoing training and development through our dedicated Organizational Development & Learning Department.
• Generous PTO Program : Enjoy up to 3 weeks off in your first year, with continuous accruals and an additional PTO day for Employee Well-Being.
• Paid Holidays : Celebrate 9 paid holidays annually.
• Wellness Program : Benefit from our expert Health Coach services and wellness incentives to reduce costs.
• Tuition Reimbursement : Receive up to $3,000 for educational advancement.
• Affordable Health Care Plans : Choose from comprehensive Medical, Vision, and Dental plans.
• Flexible Spending Accounts : Utilize H.S.A., H.R.A, and F.S.A. options with select medical plans.
• Insurance Coverage : Enjoy free Short-Term Disability, Long-Term Disability, and Life/AD&D Insurance up to $100,000.
• Retirement Savings : Benefit from 403(b) retirement plans with a company match.
• Employee Assistance : Access 6 free coaching and 6 free therapy sessions, plus a wealth of wellness content and services.
• Additional Insurance Options : Aetna Medical, Delta Dental, Eyemed vision, Pet Insurance, Additional Life/AD&D Insurance, and more!

Are you an organized, reliable, and compassionate individual with a passion for supporting healthcare professionals? Join our team as an Office Assistant and play a vital role in ensuring the smooth day-to-day operations of our behavioral health clinic. You'll provide essential administrative support to our clinical staff, contribute to the well-being of our members, and work closely with a multidisciplinary team of professionals-all within a dynamic and rewarding environment.
Key Responsibilities

• Schedule and confirm member appointments efficiently.
• Collect and verify insurance information; update member records in our EHR system.
• Track appointment attendance, cancellations, and no-shows.
• Create, organize, and maintain accurate member charts.
• Assist with compiling clinical documentation and other requested information.
• Scan and enter data/information accurately into electronic health records.
• Greet callers and guests in a professional and welcoming manner. Escort members to appointments as needed.
• Maintain open communication with staff to support seamless clinic operations.
• Uphold HIPAA and confidentiality standards at all times.
• Follow all agency policies and licensing requirements.
• Perform other duties as assigned to meet the needs of the program or department.

Minimum Qualifications

• High School Diploma or GED required.
• 1-3 years of experience in an office clerical setting preferred.
• Experience in medical or behavioral health environments strongly preferred.
• Bilingual in English and Spanish is a plus.
• Must possess or be eligible to obtain an AZ Fingerprint Clearance Card within 8 weeks of hire.
• TB Test clearance required at the time of hire.

Knowledge, Skills, & Abilities

• Strong verbal and written communication skills.
• Professional demeanor with excellent interpersonal abilities.
• Ability to work independently and collaboratively within a team.
• Exceptional attention to detail and multitasking abilities.
• Ability to manage time and prioritize tasks in a fast-paced clinical setting.
• Skilled in using EHR/EMR systems and Microsoft Office applications.
• Maintains calm under pressure and uses effective de-escalation techniques when needed.
• Commitment to ethical behavior and upholding the organization's values and policies.

Sign on/ retention bonus is subject to change without given notice.
Copa Health is an Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, disability status, protected veteran status, or any other characteristics protected by law. Pre-Employment Criminal Background and Drug Testing Required. EOE.