Bay Cove Human Services, Inc.
Program Manager - DS Day Services - Center House Employment Supports (CHES)
Bay Cove Human Services, Inc., Boston, Massachusetts, us, 02298
Program Manager - DS Day Services - Center House Employment Supports (CHES)
Boston, MA, USA Job Description
Posted Thursday, August 14, 2025 at 4:00 AM Bay Cove Human Services’ mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate services to people facing the challenges associated with developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program sites throughout Greater Boston and Southeastern Massachusetts.
Summary:
The Program Manager provides oversight of the Program Care Coordination program as implemented through Community Partner Care Teams in all Areas of the Greater Boston Region as well as in the Malden and Brockton Areas. This role provides direction to program Care Coordinators and RN Consultants across the Member Care Teams in the provision of long term support service care planning and coordination for MassHealth Members with complex healthcare needs who are enrolled in an Accountable Care Organization (ACO) or Managed Care Organization (MCO) plan. The Program Manager collaborates with Care Team personnel and the clinical staff of each Enrollee’s ACO/MCO plan to minimize duplicative efforts, promote integrated care, ensure quality and continuity of care, and support the values of person centered planning and Community First principles. The role is responsible for the development and implementation of Care Team policies, procedures and work flows and ongoing adherence so as to ensure that each Care Team is meeting quality performance metrics and Enrollee satisfaction. The Program Manager also collaborates with the Executive Director and Director of Operations of Community Care Partners (CCP) in developing and managing ongoing relationships with Enrollees’ ACO/MCO plans, consistent with the mission of MassHealth’s Community Partner program. Job Duties and Responsibilities:
The essential job duties/responsibilities of the position include but are not limited to the information listed below: Oversee the Program Care Coordination, in collaboration with Care Team Leaders, as implemented through the CCP Care Teams Direct Care Teams in the provision of CP functions including Outreach, Care Planning and Care Coordination Provide consultation to Program Coordinators throughout the CCP Care Teams and CCP Areas Develop and implement a training curriculum for this specific service type, in collaboration with the CCP leadership Develop and implement Care Team policies, procedures and work flows to ensure all Care Team functions are effectively met Support the Program Coordinator in promoting integrated care, quality of care, and continuity of care while promoting the values of person centered planning Support the Care Teams, inclusive of ACO/MCO clinical staff, on the development, implementation and monitoring of clinical and risk management strategies to promote safety and quality care Support Care Teams in the provision of health and wellness coaching Collaborate with Enrollee’s designated Care Team to support safe care transitions. Promote and facilitate the integration of Enrollees’ long term support service care across physical, behavioral and program areas as well as Social Services and Flexible Services as applicable Consult with Program Coordinators in assessing Enrollees’ need for Flexible Services Facilitate as needed communication among Enrollee, Care Team, and Providers including coordinators of other state agencies, and Enrollee’s ACO/MCO Ensure all Enrollees are consistently provided with trauma informed and cultural responsive services Ensure timely information exchange, coordination, and integration of care. Partner with the Executive Director and the Director of Operations in the development of collaborative relations with ACO/MCO plans Liaise with Care Teams in developing and maintaining ongoing working relationships with Enrollee’s ACO/MCO clinical teams Consult with agency Medical Director with regard to complex clinical cases. Collaborate with the CCP team to analyze program data and implement quality improvements as indicated Serve as liaison to any or all of the following: the Department of Developmental Disabilities (DDS) Regional and Area staff; Behavioral Health Care Providers; Program Providers, Social Services Providers, Guardian or family members, and other involved providers, as necessary or requested Promote the utilization of evidence-based and promising practices that optimize care integration and effective communication across systems of care, and that align with rehabilitation, recovery and wellness principles Ensure that the Social Determinants of Health needs of each Enrollee are being identified and addressed Perform other duties, as required. Knowledge and Skills:
Ability to collaborate as a member of multidisciplinary and cross-functional teams Ability to function as an effective change agent Ability to function under pressure in fast paced health and human services environments Ability to be flexible, open and responsive to ongoing industry changes Ability to articulate and communicate the Community Partner program’s mission Ability to effectively represent the organization in a variety of circumstances and forums Ability to identify opportunities and obstacles and develop effective, creative solutions Strong knowledge base in clinical and financial aspects of care Strong commitment to the right and ability of people served to live, work, have meaningful relationships and receive the resources and supports needed in their community of choice Knowledge of person-centered, strengths-based, recovery-oriented values and principles and modalities Knowledge of clinical and long term services and supports resources, values, principles, and techniques Knowledge of health risks associated with MassHealth Enrollees referred to and/or receiving program services Appreciation of the impact Social Determinants of Health and stigma have on the every day lives of persons served including health access, experience and outcomes Knowledge of health promotion and clinical care coordination techniques Knowledge of motivational interviewing, stage of change and harm reduction techniques Knowledge of trauma-informed and culturally responsive services Sensitivity to cultural, religious, ethnic, disability, and gender issues Skills and competence to establish supportive, trusting relationships with Enrollees Knowledge of human, legal, civil rights, community, and other resources Knowledge of empowerment and self-advocacy techniques Knowledge of teaching modalities Knowledge of available community health, mental health and social services and resources Knowledge / use of different communication / learning styles and supervisory techniques Knowledge of formal and informal assessment practices Knowledge of data-driven, decision-making processes and ability to encourage others to use data analysis, as needed Ability to triage/balance competing priorities Ability to make independent judgments and decisions Ability to work in a professional and confidential capacity Ability to work independently Knowledge of personal computer applications and equipment Knowledge of documentation standards requirements Typical Requirements:
Minimum of 5 years supervisory experience required. Clinical and case management experienced required. Effective skills in managing, teaching, and negotiating, and in collaborating with multidisciplinary teams and client/family focus. Experience developing care plans. Strong organizational and time management skills. Excellent written and oral communication skills. Effective relationship, management and team building skills. Preference given to bi-lingual/bi-cultural applicants. Valid driver’s license required. Education and Required Credentials/Licenses:
Bachelor’s Degree required, Master’s Degree preferred. Driving Requirements:
Driving is a requirement for this position using a personal vehicle. You must possess and maintain adequate insurance as well as maintain a safe driving record which is subject to annual checks. A valid driver's license must be presented at the time of employment. Incumbents must be at least 21 years of age, have maintained a valid US driver's license for at least one year, and must be able to pass a driver's screening background check. Physical Effort:
Ability to lift at least 25 pounds using proper lifting techniques. Ability to operate a computer and other office equipment such as a calculator, copier, and printer. Ability to remain in a stationary position 50% of the time as needed. Ability to bend, reach, file, sit, stand and move around a facility. Ability to speak, hear and communicate with clients, staff and external representatives. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Bay Cove Human Services is an Equal Opportunity Employer and does not discriminate on the basis of race, ethnicity, religion, sex, gender identity or expression, national origin, sexual orientation, disability, age, veteran status, or any other groups as protected by Massachusetts or federal law. All qualified candidates, regardless of background, are encouraged to apply. Bay Cove Human Services does not offer visa sponsorships at this time and will require candidates to be authorized to work in the United States.
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Boston, MA, USA Job Description
Posted Thursday, August 14, 2025 at 4:00 AM Bay Cove Human Services’ mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate services to people facing the challenges associated with developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program sites throughout Greater Boston and Southeastern Massachusetts.
Summary:
The Program Manager provides oversight of the Program Care Coordination program as implemented through Community Partner Care Teams in all Areas of the Greater Boston Region as well as in the Malden and Brockton Areas. This role provides direction to program Care Coordinators and RN Consultants across the Member Care Teams in the provision of long term support service care planning and coordination for MassHealth Members with complex healthcare needs who are enrolled in an Accountable Care Organization (ACO) or Managed Care Organization (MCO) plan. The Program Manager collaborates with Care Team personnel and the clinical staff of each Enrollee’s ACO/MCO plan to minimize duplicative efforts, promote integrated care, ensure quality and continuity of care, and support the values of person centered planning and Community First principles. The role is responsible for the development and implementation of Care Team policies, procedures and work flows and ongoing adherence so as to ensure that each Care Team is meeting quality performance metrics and Enrollee satisfaction. The Program Manager also collaborates with the Executive Director and Director of Operations of Community Care Partners (CCP) in developing and managing ongoing relationships with Enrollees’ ACO/MCO plans, consistent with the mission of MassHealth’s Community Partner program. Job Duties and Responsibilities:
The essential job duties/responsibilities of the position include but are not limited to the information listed below: Oversee the Program Care Coordination, in collaboration with Care Team Leaders, as implemented through the CCP Care Teams Direct Care Teams in the provision of CP functions including Outreach, Care Planning and Care Coordination Provide consultation to Program Coordinators throughout the CCP Care Teams and CCP Areas Develop and implement a training curriculum for this specific service type, in collaboration with the CCP leadership Develop and implement Care Team policies, procedures and work flows to ensure all Care Team functions are effectively met Support the Program Coordinator in promoting integrated care, quality of care, and continuity of care while promoting the values of person centered planning Support the Care Teams, inclusive of ACO/MCO clinical staff, on the development, implementation and monitoring of clinical and risk management strategies to promote safety and quality care Support Care Teams in the provision of health and wellness coaching Collaborate with Enrollee’s designated Care Team to support safe care transitions. Promote and facilitate the integration of Enrollees’ long term support service care across physical, behavioral and program areas as well as Social Services and Flexible Services as applicable Consult with Program Coordinators in assessing Enrollees’ need for Flexible Services Facilitate as needed communication among Enrollee, Care Team, and Providers including coordinators of other state agencies, and Enrollee’s ACO/MCO Ensure all Enrollees are consistently provided with trauma informed and cultural responsive services Ensure timely information exchange, coordination, and integration of care. Partner with the Executive Director and the Director of Operations in the development of collaborative relations with ACO/MCO plans Liaise with Care Teams in developing and maintaining ongoing working relationships with Enrollee’s ACO/MCO clinical teams Consult with agency Medical Director with regard to complex clinical cases. Collaborate with the CCP team to analyze program data and implement quality improvements as indicated Serve as liaison to any or all of the following: the Department of Developmental Disabilities (DDS) Regional and Area staff; Behavioral Health Care Providers; Program Providers, Social Services Providers, Guardian or family members, and other involved providers, as necessary or requested Promote the utilization of evidence-based and promising practices that optimize care integration and effective communication across systems of care, and that align with rehabilitation, recovery and wellness principles Ensure that the Social Determinants of Health needs of each Enrollee are being identified and addressed Perform other duties, as required. Knowledge and Skills:
Ability to collaborate as a member of multidisciplinary and cross-functional teams Ability to function as an effective change agent Ability to function under pressure in fast paced health and human services environments Ability to be flexible, open and responsive to ongoing industry changes Ability to articulate and communicate the Community Partner program’s mission Ability to effectively represent the organization in a variety of circumstances and forums Ability to identify opportunities and obstacles and develop effective, creative solutions Strong knowledge base in clinical and financial aspects of care Strong commitment to the right and ability of people served to live, work, have meaningful relationships and receive the resources and supports needed in their community of choice Knowledge of person-centered, strengths-based, recovery-oriented values and principles and modalities Knowledge of clinical and long term services and supports resources, values, principles, and techniques Knowledge of health risks associated with MassHealth Enrollees referred to and/or receiving program services Appreciation of the impact Social Determinants of Health and stigma have on the every day lives of persons served including health access, experience and outcomes Knowledge of health promotion and clinical care coordination techniques Knowledge of motivational interviewing, stage of change and harm reduction techniques Knowledge of trauma-informed and culturally responsive services Sensitivity to cultural, religious, ethnic, disability, and gender issues Skills and competence to establish supportive, trusting relationships with Enrollees Knowledge of human, legal, civil rights, community, and other resources Knowledge of empowerment and self-advocacy techniques Knowledge of teaching modalities Knowledge of available community health, mental health and social services and resources Knowledge / use of different communication / learning styles and supervisory techniques Knowledge of formal and informal assessment practices Knowledge of data-driven, decision-making processes and ability to encourage others to use data analysis, as needed Ability to triage/balance competing priorities Ability to make independent judgments and decisions Ability to work in a professional and confidential capacity Ability to work independently Knowledge of personal computer applications and equipment Knowledge of documentation standards requirements Typical Requirements:
Minimum of 5 years supervisory experience required. Clinical and case management experienced required. Effective skills in managing, teaching, and negotiating, and in collaborating with multidisciplinary teams and client/family focus. Experience developing care plans. Strong organizational and time management skills. Excellent written and oral communication skills. Effective relationship, management and team building skills. Preference given to bi-lingual/bi-cultural applicants. Valid driver’s license required. Education and Required Credentials/Licenses:
Bachelor’s Degree required, Master’s Degree preferred. Driving Requirements:
Driving is a requirement for this position using a personal vehicle. You must possess and maintain adequate insurance as well as maintain a safe driving record which is subject to annual checks. A valid driver's license must be presented at the time of employment. Incumbents must be at least 21 years of age, have maintained a valid US driver's license for at least one year, and must be able to pass a driver's screening background check. Physical Effort:
Ability to lift at least 25 pounds using proper lifting techniques. Ability to operate a computer and other office equipment such as a calculator, copier, and printer. Ability to remain in a stationary position 50% of the time as needed. Ability to bend, reach, file, sit, stand and move around a facility. Ability to speak, hear and communicate with clients, staff and external representatives. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Bay Cove Human Services is an Equal Opportunity Employer and does not discriminate on the basis of race, ethnicity, religion, sex, gender identity or expression, national origin, sexual orientation, disability, age, veteran status, or any other groups as protected by Massachusetts or federal law. All qualified candidates, regardless of background, are encouraged to apply. Bay Cove Human Services does not offer visa sponsorships at this time and will require candidates to be authorized to work in the United States.
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