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Jobright.ai

Implementation Consultant, Mid-Level

Jobright.ai, Chicago, Illinois, United States, 60290

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Jobright.ai Jobright is an AI-powered career platform that helps job seekers discover the top opportunities in the US. We are NOT a staffing agency. Jobright does not hire directly for these positions. We connect you with verified openings from employers you can trust. Job Summary: BigTime Software is looking for a highly motivated and detail-oriented Implementation Consultant to lead the onboarding and deployment of their SaaS platform for new customers. The role involves managing the end-to-end implementation lifecycle while collaborating with various teams to ensure client success and satisfaction. Responsibilities: • Lead the full implementation lifecycle for new customers, including discovery, kickoff, planning, solution configuration, and go-live support. • Serve as the primary point of contact for customers during onboarding, building trusted relationships and aligning project goals with business outcomes. • Gather and document client requirements, customizing the platform and workflows to meet unique business needs. • Empower customers to gain technical expertise through our best-in-class training platform; BigTime Academy. • Coordinate integration efforts with systems such as QuickBooks and other business tools, ensuring secure and seamless data exchange. • Guide data migration processes, validating data integrity and completeness throughout transition from legacy systems. • Conduct training sessions (group or 1:1) and develop client-facing documentation to ensure users are confident and ready to adopt the platform. • Leverage AI tools and internal analytics to monitor implementation progress, track engagement, and proactively address at-risk accounts. • Manage multiple projects simultaneously, ensuring timely delivery and consistent client satisfaction. • Partner with Sales and Customer Success to ensure smooth handoffs and contribute to long-term account growth. • Continuously refine onboarding processes, documentation, and best practices to improve efficiency and scalability. • Provide internal feedback on customer needs, product functionality, and enhancement opportunities. Qualifications: Required: • 3+ years of experience in software implementation, onboarding, or project management—ideally within a SaaS environment. • Proven ability to manage complex implementation projects involving multiple stakeholders and systems. • Excellent at building cross-functional relationships, leading client workshops, and simplifying complex workflows—experience includes Train-the-Trainer enablement, especially with admin personas. • Understanding of accounting workflows; familiarity with QuickBooks, professional services firms, or financial processes is a plus. • A quick learner and self-starter who thrives in fast-paced, matrixed environments; acts with urgency and sees ambiguity as an opportunity for growth and innovation. • Values being part of a collaborative, in-office team and passionate about delivering results and continuous improvement. Company: Leading a successful professional service firm is an art. Running a profitable firm is a business. Founded in 2002, the company is headquartered in Chicago, Illinois, USA, with a team of 51-200 employees. The company is currently Growth Stage. Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

Job function Consulting Industries Software Development Referrals increase your chances of interviewing at Jobright.ai by 2x Inferred from the description for this job

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