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Technical Writer / Business Analyst
Jobs via Dice, Washington, District of Columbia, us, 20022
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Dice is the leading career destination for tech experts at every stage of their careers. Our client, Lumen Solutions Group Inc., is seeking the following. Apply via Dice today!
Job Description - Technical Writer / Business Analyst
Contract Duration:
6 months (possible extension)
Location:
Remote; DMV candidates preferred, but EST/CST considered for the right candidate
Work Schedule:
Standard business hours
Interview Process:
Single round
Position Overview
We are seeking a detail-oriented
Technical Writer / Business Analyst
to join our team. This role is more technical writing-focused than a traditional BA position, with a primary emphasis on creating clear, accurate, and user-friendly documentation for complex claims processing workflows. The successful candidate will collaborate with Subject Matter Experts (SMEs) to gather knowledge, compare new data against existing documentation, and produce high-quality manuals, job aids, and SOPs.
Assignments are already scoped through year-end, with the potential for extension based on performance and project needs.
Duties And Responsibilities
Develop and update functional/non-functional requirements documentation from business inputs. Collaborate with SMEs to gather details, ask clarifying questions, and translate technical information into clear, consumable content. Compare incoming data with existing documentation for accuracy and completeness. Rewrite and refine existing manuals, SOPs, and job aids to improve clarity, structure, and usability. Facilitate and support User Acceptance Testing (UAT) processes, as needed. Provide consultation, advice, and technical assistance to project stakeholders throughout implementation. Support internal/external integrations, including design, testing, and troubleshooting. Ensure documentation aligns with established standards and is accessible via tools such as Word, SharePoint, and Excel. Deliver accurate reporting and metrics related to system performance and documentation processes. Participate in user training sessions when required.
Minimum Qualifications
Bachelor s degree in Business, Computer Science, Technical Communication, or a related field. Minimum 5 years experience in technical writing, systems analysis, or related role. Strong background in producing clear technical documentation for non-technical audiences. Proficiency with Microsoft Word, SharePoint, and basic Excel (no advanced formulas required). Excellent written and verbal communication skills. Strong analytical and problem-solving abilities. Ability to work independently with minimal supervision and manage multiple priorities. Commitment to maintaining confidentiality and handling sensitive data appropriately.
Preferred Qualifications
Prior experience in insurance or healthcare claims processing. Experience working with government agencies or public sector entities. Familiarity with Accela or Cityworks AMS/PLL. Knowledge of GIS principles and spatial data concepts. Experience extracting data via SQL and building custom reports.
Additional Information
This role will assume responsibilities from a departing contractor; the ability to quickly onboard and maintain momentum is essential. Background check required due to the confidential nature of the work. County-issued security badge must be worn at all County locations when onsite.
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Marketing, Public Relations, and Writing/Editing Industries Software Development Referrals increase your chances of interviewing at Jobs via Dice by 2x Sign in to set job alerts for “Technical Writer” roles.
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Washington, DC $70,000.00-$175,000.00 1 month ago Technical Editor and Writers - Future Consideration
Documentation Specialist / Technical Writer
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Job Description - Technical Writer / Business Analyst
Contract Duration:
6 months (possible extension)
Location:
Remote; DMV candidates preferred, but EST/CST considered for the right candidate
Work Schedule:
Standard business hours
Interview Process:
Single round
Position Overview
We are seeking a detail-oriented
Technical Writer / Business Analyst
to join our team. This role is more technical writing-focused than a traditional BA position, with a primary emphasis on creating clear, accurate, and user-friendly documentation for complex claims processing workflows. The successful candidate will collaborate with Subject Matter Experts (SMEs) to gather knowledge, compare new data against existing documentation, and produce high-quality manuals, job aids, and SOPs.
Assignments are already scoped through year-end, with the potential for extension based on performance and project needs.
Duties And Responsibilities
Develop and update functional/non-functional requirements documentation from business inputs. Collaborate with SMEs to gather details, ask clarifying questions, and translate technical information into clear, consumable content. Compare incoming data with existing documentation for accuracy and completeness. Rewrite and refine existing manuals, SOPs, and job aids to improve clarity, structure, and usability. Facilitate and support User Acceptance Testing (UAT) processes, as needed. Provide consultation, advice, and technical assistance to project stakeholders throughout implementation. Support internal/external integrations, including design, testing, and troubleshooting. Ensure documentation aligns with established standards and is accessible via tools such as Word, SharePoint, and Excel. Deliver accurate reporting and metrics related to system performance and documentation processes. Participate in user training sessions when required.
Minimum Qualifications
Bachelor s degree in Business, Computer Science, Technical Communication, or a related field. Minimum 5 years experience in technical writing, systems analysis, or related role. Strong background in producing clear technical documentation for non-technical audiences. Proficiency with Microsoft Word, SharePoint, and basic Excel (no advanced formulas required). Excellent written and verbal communication skills. Strong analytical and problem-solving abilities. Ability to work independently with minimal supervision and manage multiple priorities. Commitment to maintaining confidentiality and handling sensitive data appropriately.
Preferred Qualifications
Prior experience in insurance or healthcare claims processing. Experience working with government agencies or public sector entities. Familiarity with Accela or Cityworks AMS/PLL. Knowledge of GIS principles and spatial data concepts. Experience extracting data via SQL and building custom reports.
Additional Information
This role will assume responsibilities from a departing contractor; the ability to quickly onboard and maintain momentum is essential. Background check required due to the confidential nature of the work. County-issued security badge must be worn at all County locations when onsite.
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Marketing, Public Relations, and Writing/Editing Industries Software Development Referrals increase your chances of interviewing at Jobs via Dice by 2x Sign in to set job alerts for “Technical Writer” roles.
Washington, DC $95,000.00-$115,000.00 2 weeks ago Bethesda, MD $65,000.00-$72,000.00 1 day ago Technical Writer/Editor (O-5 Billet) Supervisory
Technical Writer - Temporary (Top Secret Clearance)
Fort Meade, MD $140,000.00-$160,000.00 1 week ago Washington, DC $81,120.00-$117,173.33 1 week ago Tech Writer - Washington DC 20024 (*Hybrid 3x onsite /week )
Technical Writer - FISMA/HVA Support (15.27)
Washington, DC $70,000.00-$175,000.00 1 month ago Technical Editor and Writers - Future Consideration
Documentation Specialist / Technical Writer
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr