Behavioral Health Tech, Inc.
Description
The
Director of Quality
leads the design, implementation, and continuous improvement of the quality management system (QMS) for a rapidly scaling telehealth organization. This role ensures delivery of safe, effective, and compliant patient care across all clinical programs and services. The Director partners cross-functionally with clinical leadership, product, technology, compliance, and operations to embed quality and performance excellence into the company’s culture and services. This is a
REMOTE
position Quality Strategy & Leadership Develop and execute a company-wide quality strategy aligned with clinical, operational, and regulatory goals. Lead the Quality department, including Quality Assurance (QA), Quality Improvement (QI), and Clinical Risk functions. Serve as the subject matter expert on telehealth quality standards, evidence-based practices, and virtual care delivery optimization. Performance Improvement Lead enterprise-level quality improvement initiatives using data-driven methodologies (e.g., Lean, Six Sigma, PDSA). Develop and monitor key quality indicators (KPIs), benchmarks, and dashboards across clinical operations. Identify, track, and resolve gaps in care, service delivery, or provider performance. Compliance & Accreditation Ensure ongoing compliance with relevant federal/state healthcare regulations (e.g., CMS, HIPAA, NCQA, URAC, Joint Commission). Oversee readiness and successful completion of accreditation audits and regulatory inspections. Implement policies, audits, and training to maintain clinical and operational excellence. Incident & Risk Management Establish processes for patient safety event reporting, investigation, and corrective action. Collaborate with legal and compliance to manage clinical risk and liability issues. Promote a just culture that supports learning from errors and near misses. Cross-Functional Collaboration Partner with clinical leadership to optimize provider credentialing, documentation standards, and peer review processes. Work with product and engineering teams to integrate quality checks into virtual care platforms and workflows. Liaise with customer success, marketing, and executive leadership to elevate patient satisfaction and brand trust. Other duties as assigned Requirements Master’s Degree Healthcare Administration, or related field. 8–10+ years of healthcare quality management experience, with at least 3 years in digital health, telehealth, or multi-site care delivery. Strong knowledge of healthcare regulations, clinical operations, accreditation, and quality frameworks. Experience leading quality programs at scale in a fast-paced, technology-driven environment. Certified Professional in Healthcare Quality (CPHQ) or similar credential strongly preferred. Excellent analytical, communication, leadership, and project management skills. Preferred Skills: Deep understanding of virtual care delivery models and associated clinical risks. Comfort navigating ambiguity in a high-growth, startup or scale-up environment. Passionate about improving patient outcomes through innovation and operational excellence.
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Director of Quality
leads the design, implementation, and continuous improvement of the quality management system (QMS) for a rapidly scaling telehealth organization. This role ensures delivery of safe, effective, and compliant patient care across all clinical programs and services. The Director partners cross-functionally with clinical leadership, product, technology, compliance, and operations to embed quality and performance excellence into the company’s culture and services. This is a
REMOTE
position Quality Strategy & Leadership Develop and execute a company-wide quality strategy aligned with clinical, operational, and regulatory goals. Lead the Quality department, including Quality Assurance (QA), Quality Improvement (QI), and Clinical Risk functions. Serve as the subject matter expert on telehealth quality standards, evidence-based practices, and virtual care delivery optimization. Performance Improvement Lead enterprise-level quality improvement initiatives using data-driven methodologies (e.g., Lean, Six Sigma, PDSA). Develop and monitor key quality indicators (KPIs), benchmarks, and dashboards across clinical operations. Identify, track, and resolve gaps in care, service delivery, or provider performance. Compliance & Accreditation Ensure ongoing compliance with relevant federal/state healthcare regulations (e.g., CMS, HIPAA, NCQA, URAC, Joint Commission). Oversee readiness and successful completion of accreditation audits and regulatory inspections. Implement policies, audits, and training to maintain clinical and operational excellence. Incident & Risk Management Establish processes for patient safety event reporting, investigation, and corrective action. Collaborate with legal and compliance to manage clinical risk and liability issues. Promote a just culture that supports learning from errors and near misses. Cross-Functional Collaboration Partner with clinical leadership to optimize provider credentialing, documentation standards, and peer review processes. Work with product and engineering teams to integrate quality checks into virtual care platforms and workflows. Liaise with customer success, marketing, and executive leadership to elevate patient satisfaction and brand trust. Other duties as assigned Requirements Master’s Degree Healthcare Administration, or related field. 8–10+ years of healthcare quality management experience, with at least 3 years in digital health, telehealth, or multi-site care delivery. Strong knowledge of healthcare regulations, clinical operations, accreditation, and quality frameworks. Experience leading quality programs at scale in a fast-paced, technology-driven environment. Certified Professional in Healthcare Quality (CPHQ) or similar credential strongly preferred. Excellent analytical, communication, leadership, and project management skills. Preferred Skills: Deep understanding of virtual care delivery models and associated clinical risks. Comfort navigating ambiguity in a high-growth, startup or scale-up environment. Passionate about improving patient outcomes through innovation and operational excellence.
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