Hilton Worldwide, Inc.
Property Operations/Facilities Coordinator - Hotel Del Coronado
Hilton Worldwide, Inc., Coronado, California, United States, 92118
The iconic Hotel del Coronado is looking for a
Property Operations / Facilities Coordinator
to join the team! Join one of the last surviving wooden Victorian beach resorts in the world. After a
$400M renovation
and expansion, the resort is more stunning than ever. Located on Coronado Island just minutes from Downtown San Diego, this 28-acre property was built in 1888 and features over 750 rooms, cottages, villas, 65,000 square feet of banquet space, and 10 food and beverage outlets, including 4 restaurants, 2 bars, a food truck, marketplace, ice cream shop, and in-room dining. Classification:
Full-Time Shift:
AM and PM availability required – must be available to work weekends, weekdays, and holidays. Pay Rate:
The hourly range for this position is $24 to $28 per hour plus full-time benefits. Want to learn more?
Hotel Website ,
Facebook ,
Instagram ,
Pinterest What will I be doing? The HotSOS Coordinator plays a critical role in ensuring timely, effective, and guest-focused service delivery by managing and monitoring the hotel’s HotSOS (Hotel Service Optimization System). Responsibilities include tracking service tickets, assigning tasks, following up, and closing requests. The Coordinator acts as a liaison between departments to ensure seamless communication and operational efficiency, ultimately enhancing guest satisfaction. Monitor the HotSOS dashboard for incoming service tickets in real time. Assign and dispatch tickets to appropriate departments or team members based on priority and request type. Ensure timely follow-up on open tickets and escalate delays or unresolved issues to management. Close out completed tickets with proper documentation. Coordinate with Housekeeping, Engineering, Front Office, and other departments for prompt resolution. Analyze recurring issues to support process improvements. Provide regular reports on ticket volume, response times, and resolution status. Assist in staff training on HotSOS system usage, if needed. Serve as the system “super user” and liaise with vendors or IT for troubleshooting and updates. Maintain a professional, responsive approach to service requests. Perform other duties as assigned. What are we looking for? Founded in 1919, Hilton is a leader in hospitality, known for innovation, quality, and success. We seek candidates who demonstrate our core values: Hospitality - Delivering exceptional guest experiences. Integrity - Doing the right thing always. Leadership - Leading in our industry and communities. Teamwork - Collaborating effectively. Ownership - Taking responsibility for actions and decisions. Now - Operating with urgency and discipline. Additionally, key attributes include: Quality Productivity Dependability Customer Focus Adaptability What is it like to work for Hilton? Hilton is a global hospitality leader offering luxurious hotels, resorts, extended-stay suites, and mid-priced hotels. For nearly a century, Hilton has provided excellent accommodations, service, and amenities. Our vision is “to fill the earth with the light and warmth of hospitality,” uniting our team to create remarkable experiences worldwide. Our Team Members are central to this mission. The Benefits Hilton is proud to be ranked #2 on the World's Best Workplaces list by Great Place To Work & Fortune. We support our Team Members’ wellbeing through innovative programs and benefits, including: Access to pay when needed via DailyPay Health insurance Career development opportunities Team Member Resource Groups Recognition and rewards programs Go Hilton travel discount Paid Time Off (PTO) Parental leave Employee stock purchase plan at 15% discount Debt-free education
: Access to various educational credentials, including degrees, certificates, and literacy programs.
#J-18808-Ljbffr
Property Operations / Facilities Coordinator
to join the team! Join one of the last surviving wooden Victorian beach resorts in the world. After a
$400M renovation
and expansion, the resort is more stunning than ever. Located on Coronado Island just minutes from Downtown San Diego, this 28-acre property was built in 1888 and features over 750 rooms, cottages, villas, 65,000 square feet of banquet space, and 10 food and beverage outlets, including 4 restaurants, 2 bars, a food truck, marketplace, ice cream shop, and in-room dining. Classification:
Full-Time Shift:
AM and PM availability required – must be available to work weekends, weekdays, and holidays. Pay Rate:
The hourly range for this position is $24 to $28 per hour plus full-time benefits. Want to learn more?
Hotel Website ,
Facebook ,
Instagram ,
Pinterest What will I be doing? The HotSOS Coordinator plays a critical role in ensuring timely, effective, and guest-focused service delivery by managing and monitoring the hotel’s HotSOS (Hotel Service Optimization System). Responsibilities include tracking service tickets, assigning tasks, following up, and closing requests. The Coordinator acts as a liaison between departments to ensure seamless communication and operational efficiency, ultimately enhancing guest satisfaction. Monitor the HotSOS dashboard for incoming service tickets in real time. Assign and dispatch tickets to appropriate departments or team members based on priority and request type. Ensure timely follow-up on open tickets and escalate delays or unresolved issues to management. Close out completed tickets with proper documentation. Coordinate with Housekeeping, Engineering, Front Office, and other departments for prompt resolution. Analyze recurring issues to support process improvements. Provide regular reports on ticket volume, response times, and resolution status. Assist in staff training on HotSOS system usage, if needed. Serve as the system “super user” and liaise with vendors or IT for troubleshooting and updates. Maintain a professional, responsive approach to service requests. Perform other duties as assigned. What are we looking for? Founded in 1919, Hilton is a leader in hospitality, known for innovation, quality, and success. We seek candidates who demonstrate our core values: Hospitality - Delivering exceptional guest experiences. Integrity - Doing the right thing always. Leadership - Leading in our industry and communities. Teamwork - Collaborating effectively. Ownership - Taking responsibility for actions and decisions. Now - Operating with urgency and discipline. Additionally, key attributes include: Quality Productivity Dependability Customer Focus Adaptability What is it like to work for Hilton? Hilton is a global hospitality leader offering luxurious hotels, resorts, extended-stay suites, and mid-priced hotels. For nearly a century, Hilton has provided excellent accommodations, service, and amenities. Our vision is “to fill the earth with the light and warmth of hospitality,” uniting our team to create remarkable experiences worldwide. Our Team Members are central to this mission. The Benefits Hilton is proud to be ranked #2 on the World's Best Workplaces list by Great Place To Work & Fortune. We support our Team Members’ wellbeing through innovative programs and benefits, including: Access to pay when needed via DailyPay Health insurance Career development opportunities Team Member Resource Groups Recognition and rewards programs Go Hilton travel discount Paid Time Off (PTO) Parental leave Employee stock purchase plan at 15% discount Debt-free education
: Access to various educational credentials, including degrees, certificates, and literacy programs.
#J-18808-Ljbffr