Nando's PERi-PERi North America
IT Support Analyst, Restaurant Systems
Nando's PERi-PERi North America, Washington, District of Columbia, us, 20022
Join to apply for the
IT Support Analyst, Restaurant Systems
role at
Nando's PERi-PERi North America Join to apply for the
IT Support Analyst, Restaurant Systems
role at
Nando's PERi-PERi North America NANDOS VISION
At Nandos, we want to be the most loved restaurant brand in North America, sharing the spirit of Nandos PERi- PERi with everyone who chooses to access it. We will redesign and build a business that thrives as it answers fully it is consumers needs -and endures over time through genuinely putting people at the heart of what we do. We will lead with our values and act with care, compassion, and kindness. By doing this, we will Change Lives Together, every day and everywhere. NANDOS VISION
At Nandos, we want to be the most loved restaurant brand in North America, sharing the spirit of Nandos PERi- PERi with everyone who chooses to access it. We will redesign and build a business that thrives as it answers fully it is consumers needs -and endures over time through genuinely putting people at the heart of what we do. We will lead with our values and act with care, compassion, and kindness. By doing this, we will Change Lives Together, every day and everywhere.
It Support Analyst Role Summary
The IT Support Analyst is responsible for supporting multiple in-store systems. While the positions primary focus will be performing Point of Sale (POS) programming working with Marketing and Operations on requests. Additionally, this role supports the restaurants systems, software, credit card devices and other hardware.
As with all members of the Nandos family, the IT Support Analyst will be expected to wear multiple hats, seek out opportunities to make Nandos and themselves better every day, and in general, be a good team player!
The essential functions of this position are mapped out below:
Core Responsibilities
Restaurant Support Responsible for the menu programming, maintenance, configuration, testing and support of restaurant operating systems that include Oracle Simphony, Oracle Labor and Oracle Reporting and Analytics along with all systems integrations including Shift4, Olo and Punchh. Responsible for the menu programming, maintenance, configuration, testing and support of Olo and Punchh systems used by restaurants. Supports other restaurant systems including third party ordering platforms (i.e., Uber), Loyalty and APP from configuration to testing. Works closely with Marketing and Operations to gather requirements for menus and promotional programming needed. Provide exceptional customer service to our stores and office users within the IT service desk system. Respond to service desk tickets with a focus on problem resolution for either US and Canada. Develop documentation for user-audience as systems have been modified and/or new technologies have been implemented. Escalate service desk tickets to both US and/or Canada vendors where necessary. Travel to restaurants when needed for implementation and hardware or software updates. Perform testing and quality assurance strategies and adjust test plans prior to deploying updates or changes to restaurants. Communicate with site users regarding any system enhancements and or scheduled upgrades. Provide system training and technical assistance to user community as necessary. IT Systems and Team Support Responsible for communicating any defects to vendors and application owners and coordinating testing and implementation of fixes. Develops test plans and test cases, performs testing of restaurant systems, among many others. Analyze, review, and alter systems, programs, and applications to increase operating efficiency or to adapt to new requirements. Ensures that proper version control is strictly adhered to by following IT processes and controls. Monitors system status and reacts to issues as they arise. Participate in technical and functional training classes as necessary or required.
Benefits
Eligible for annual bonus under Nandos bonus plan 20 days of PTO per year Company-paid short and long term disability Eligible to participate in all voluntary benefits provided by Nandos Free food from Nandos restaurants, of course!
Annual Salary Range: $85,000 - $100,000
Nandos North America provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
Restaurants Referrals increase your chances of interviewing at Nando's PERi-PERi North America by 2x Sign in to set job alerts for Information Technology Support Analyst roles.
Washington, DC $65,000.00-$75,000.00 1 week ago Washington, DC $47,000.00-$58,000.00 2 weeks ago Arlington, VA $65,000.00-$80,000.00 5 days ago Silver Spring, MD $28.00-$38.00 1 week ago Service Desk Analyst II ( 2+ years exp.)- Fairfax County
Washington DC-Baltimore Area $65,000.00-$75,000.00 1 day ago Washington, DC $50,000.00-$54,000.00 3 days ago Annapolis Junction, MD $119,000.00-$141,000.00 3 weeks ago Silver Spring, MD $30.15-$47.15 2 weeks ago Reston, VA $63,653.00-$108,210.00 1 week ago Arlington, VA $70,000.00-$72,000.00 2 days ago Arlington, VA $49,000.00-$50,000.00 1 month ago Washington, DC $82,000.00-$87,000.00 1 week ago Service Desk Analyst III (5+ years exp.)- Fairfax County
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Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
IT Support Analyst, Restaurant Systems
role at
Nando's PERi-PERi North America Join to apply for the
IT Support Analyst, Restaurant Systems
role at
Nando's PERi-PERi North America NANDOS VISION
At Nandos, we want to be the most loved restaurant brand in North America, sharing the spirit of Nandos PERi- PERi with everyone who chooses to access it. We will redesign and build a business that thrives as it answers fully it is consumers needs -and endures over time through genuinely putting people at the heart of what we do. We will lead with our values and act with care, compassion, and kindness. By doing this, we will Change Lives Together, every day and everywhere. NANDOS VISION
At Nandos, we want to be the most loved restaurant brand in North America, sharing the spirit of Nandos PERi- PERi with everyone who chooses to access it. We will redesign and build a business that thrives as it answers fully it is consumers needs -and endures over time through genuinely putting people at the heart of what we do. We will lead with our values and act with care, compassion, and kindness. By doing this, we will Change Lives Together, every day and everywhere.
It Support Analyst Role Summary
The IT Support Analyst is responsible for supporting multiple in-store systems. While the positions primary focus will be performing Point of Sale (POS) programming working with Marketing and Operations on requests. Additionally, this role supports the restaurants systems, software, credit card devices and other hardware.
As with all members of the Nandos family, the IT Support Analyst will be expected to wear multiple hats, seek out opportunities to make Nandos and themselves better every day, and in general, be a good team player!
The essential functions of this position are mapped out below:
Core Responsibilities
Restaurant Support Responsible for the menu programming, maintenance, configuration, testing and support of restaurant operating systems that include Oracle Simphony, Oracle Labor and Oracle Reporting and Analytics along with all systems integrations including Shift4, Olo and Punchh. Responsible for the menu programming, maintenance, configuration, testing and support of Olo and Punchh systems used by restaurants. Supports other restaurant systems including third party ordering platforms (i.e., Uber), Loyalty and APP from configuration to testing. Works closely with Marketing and Operations to gather requirements for menus and promotional programming needed. Provide exceptional customer service to our stores and office users within the IT service desk system. Respond to service desk tickets with a focus on problem resolution for either US and Canada. Develop documentation for user-audience as systems have been modified and/or new technologies have been implemented. Escalate service desk tickets to both US and/or Canada vendors where necessary. Travel to restaurants when needed for implementation and hardware or software updates. Perform testing and quality assurance strategies and adjust test plans prior to deploying updates or changes to restaurants. Communicate with site users regarding any system enhancements and or scheduled upgrades. Provide system training and technical assistance to user community as necessary. IT Systems and Team Support Responsible for communicating any defects to vendors and application owners and coordinating testing and implementation of fixes. Develops test plans and test cases, performs testing of restaurant systems, among many others. Analyze, review, and alter systems, programs, and applications to increase operating efficiency or to adapt to new requirements. Ensures that proper version control is strictly adhered to by following IT processes and controls. Monitors system status and reacts to issues as they arise. Participate in technical and functional training classes as necessary or required.
Benefits
Eligible for annual bonus under Nandos bonus plan 20 days of PTO per year Company-paid short and long term disability Eligible to participate in all voluntary benefits provided by Nandos Free food from Nandos restaurants, of course!
Annual Salary Range: $85,000 - $100,000
Nandos North America provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
Restaurants Referrals increase your chances of interviewing at Nando's PERi-PERi North America by 2x Sign in to set job alerts for Information Technology Support Analyst roles.
Washington, DC $65,000.00-$75,000.00 1 week ago Washington, DC $47,000.00-$58,000.00 2 weeks ago Arlington, VA $65,000.00-$80,000.00 5 days ago Silver Spring, MD $28.00-$38.00 1 week ago Service Desk Analyst II ( 2+ years exp.)- Fairfax County
Washington DC-Baltimore Area $65,000.00-$75,000.00 1 day ago Washington, DC $50,000.00-$54,000.00 3 days ago Annapolis Junction, MD $119,000.00-$141,000.00 3 weeks ago Silver Spring, MD $30.15-$47.15 2 weeks ago Reston, VA $63,653.00-$108,210.00 1 week ago Arlington, VA $70,000.00-$72,000.00 2 days ago Arlington, VA $49,000.00-$50,000.00 1 month ago Washington, DC $82,000.00-$87,000.00 1 week ago Service Desk Analyst III (5+ years exp.)- Fairfax County
Silver Spring, MD $24.18-$35.52 1 week ago Technical Support Specialist - Swing Shift
Washington, DC $54,000.00-$80,000.00 4 days ago Tier 2 Desktop/Technical Support Specialist
Technical Support Specialist - Swing Shift
Maryland, United States $54,000.00-$80,000.00 4 days ago Sr. Technical Support Engineer, US Government, VM Specialist
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr