Doordash
Associate Manager, Mx Strategy & Operations
Doordash, San Francisco, California, United States, 94199
Associate Manager, Mx Strategy & Operations Join to apply for the
Associate Manager, Mx Strategy & Operations
role at
DoorDash Associate Manager, Mx Strategy & Operations 1 day ago Be among the first 25 applicants Join to apply for the
Associate Manager, Mx Strategy & Operations
role at
DoorDash Get AI-powered advice on this job and more exclusive features. About The Team
If the following job requirements and experience match your skills, please ensure you apply promptly.
The Merchant Live Order Experience team focuses on ensuring that every Merchant (restaurant) and Customer has a perfect delivery experience. We do this by partnering 1:1 with top US restaurant brands and local heroes as well as working closely with Dashers to understand where there is opportunity for improvement, and then work through the entire product lifecycle with our Product and Analytics partners to identify and build new solutions that improve these outcomes before driving adoption of those products with Merchants. This in turn allows Merchants to grow their business and operate more profitably on the platform. About The Team
The Merchant Live Order Experience team focuses on ensuring that every Merchant (restaurant) and Customer has a perfect delivery experience. We do this by partnering 1:1 with top US restaurant brands and local heroes as well as working closely with Dashers to understand where there is opportunity for improvement, and then work through the entire product lifecycle with our Product and Analytics partners to identify and build new solutions that improve these outcomes before driving adoption of those products with Merchants. This in turn allows Merchants to grow their business and operate more profitably on the platform.
About The Role
We’re looking for a motivated Associate Manager to dive into strategy and execution to improve Dasher outcomes at restaurants. You’ll get to the lowest level of detail by working with Merchants, talking to Dashers, and reviewing our internal data and ultimately use that information to develop hypotheses for new ways to improve operations. You’ll test these hypotheses in-market through hacky experiments, see what sticks, and scale top bets throughout the platform. This is a unique opportunity to be at the nexus of Logistics, Merchant Operations, Product, and Strategy. You will report into the Director on our Merchant Live Order Experience team in our Merchant Strategy and Operations organization
You’re Excited About This Opportunity Because You Will…
Use data-driven decision-making to run and scale experiments on everything from identifying new signals that we can ingest from restaurant tech systems to developing new incentive models for Merchants and their staff Work with a cross-functional team including Merchant Account Managers, B2B Marketing, Analytics, Product and more to bring your projects to life Operate at the lowest level of detail to understand the impact of your decisions and iterate given insights from data Engage and cultivate relationships with Merchants to understand their needs and identify strategic bets that can create step-change improvements for them
We’re Excited About You Because…
You want to affect change every day and can operate in a fast-paced, ambiguous environment You love thinking about problems from a first principles approach, and are excited to take action, dig into the details, and try new things in order to create future solutions You have experience working on analytical projects (proficiency in SQL is a plus) and are eager to get to the lowest level of detail to pull out valuable insights You have strong written and verbal communication skills You thrive working in a cross-functional environment, and have had success leading projects across teams You have completed your Bachelor’s degree and have 4+ years of experience in consulting, strategy, operations, technology, or related experience
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
Compensation
The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.
In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.
DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.
To learn more about our benefits, visit our careers page here.
See Below For Paid Time Off Details
For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year. For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).
The national base pay range for this position within the United States, including Illinois and Colorado.
$98,600—$145,000 USD
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.Seniority level
Seniority levelEntry level Employment type
Employment typeFull-time Job function
Job functionManagement and Manufacturing IndustriesSoftware Development Referrals increase your chances of interviewing at DoorDash by 2x Get notified about new Manager Strategy Operations jobs in
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Associate Manager, Mx Strategy & Operations
role at
DoorDash Associate Manager, Mx Strategy & Operations 1 day ago Be among the first 25 applicants Join to apply for the
Associate Manager, Mx Strategy & Operations
role at
DoorDash Get AI-powered advice on this job and more exclusive features. About The Team
If the following job requirements and experience match your skills, please ensure you apply promptly.
The Merchant Live Order Experience team focuses on ensuring that every Merchant (restaurant) and Customer has a perfect delivery experience. We do this by partnering 1:1 with top US restaurant brands and local heroes as well as working closely with Dashers to understand where there is opportunity for improvement, and then work through the entire product lifecycle with our Product and Analytics partners to identify and build new solutions that improve these outcomes before driving adoption of those products with Merchants. This in turn allows Merchants to grow their business and operate more profitably on the platform. About The Team
The Merchant Live Order Experience team focuses on ensuring that every Merchant (restaurant) and Customer has a perfect delivery experience. We do this by partnering 1:1 with top US restaurant brands and local heroes as well as working closely with Dashers to understand where there is opportunity for improvement, and then work through the entire product lifecycle with our Product and Analytics partners to identify and build new solutions that improve these outcomes before driving adoption of those products with Merchants. This in turn allows Merchants to grow their business and operate more profitably on the platform.
About The Role
We’re looking for a motivated Associate Manager to dive into strategy and execution to improve Dasher outcomes at restaurants. You’ll get to the lowest level of detail by working with Merchants, talking to Dashers, and reviewing our internal data and ultimately use that information to develop hypotheses for new ways to improve operations. You’ll test these hypotheses in-market through hacky experiments, see what sticks, and scale top bets throughout the platform. This is a unique opportunity to be at the nexus of Logistics, Merchant Operations, Product, and Strategy. You will report into the Director on our Merchant Live Order Experience team in our Merchant Strategy and Operations organization
You’re Excited About This Opportunity Because You Will…
Use data-driven decision-making to run and scale experiments on everything from identifying new signals that we can ingest from restaurant tech systems to developing new incentive models for Merchants and their staff Work with a cross-functional team including Merchant Account Managers, B2B Marketing, Analytics, Product and more to bring your projects to life Operate at the lowest level of detail to understand the impact of your decisions and iterate given insights from data Engage and cultivate relationships with Merchants to understand their needs and identify strategic bets that can create step-change improvements for them
We’re Excited About You Because…
You want to affect change every day and can operate in a fast-paced, ambiguous environment You love thinking about problems from a first principles approach, and are excited to take action, dig into the details, and try new things in order to create future solutions You have experience working on analytical projects (proficiency in SQL is a plus) and are eager to get to the lowest level of detail to pull out valuable insights You have strong written and verbal communication skills You thrive working in a cross-functional environment, and have had success leading projects across teams You have completed your Bachelor’s degree and have 4+ years of experience in consulting, strategy, operations, technology, or related experience
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
Compensation
The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.
In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.
DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.
To learn more about our benefits, visit our careers page here.
See Below For Paid Time Off Details
For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year. For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).
The national base pay range for this position within the United States, including Illinois and Colorado.
$98,600—$145,000 USD
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.Seniority level
Seniority levelEntry level Employment type
Employment typeFull-time Job function
Job functionManagement and Manufacturing IndustriesSoftware Development Referrals increase your chances of interviewing at DoorDash by 2x Get notified about new Manager Strategy Operations jobs in
San Francisco, CA . San Francisco, CA $138,400.00-$264,150.00 2 weeks ago Manager, Sales Strategic Planning & Operations San Francisco, CA $182,000.00-$252,000.00 2 weeks ago Strategic Operations Manager, RegulatorySr. Manager Growth Strategy & Operations San Francisco, CA $135,000.00-$158,000.00 1 month ago Senior Staff Business Operations ManagerStrategy & Operations Program Manager, Site DevelopmentDirector, Corporate Strategy and Business Operations San Mateo, CA $136,485.00-$254,664.00 1 week ago Foster City, CA $132,300.00-$191,800.00 2 weeks ago Associate Manager, New Verticals - Alcohol Strategy & OperationsManager, Visa Direct Strategy & OperationsManager, Strategy & Operations, DoorDash for Business San Francisco, CA $119,000.00-$183,000.00 6 days ago Sr. Manager/Manager of People Strategy and Programs San Mateo, CA $160,000.00-$230,000.00 2 weeks ago Senior Manager/Director, Strategy and Operations Redwood City, CA $174,400.00-$308,400.00 1 day ago Associate Manager, Strategy & Operations San Francisco, CA $180,000.00-$240,000.00 2 months ago San Francisco, CA $293,000.00-$447,000.00 5 days ago Senior Manager, In-Store Strategy & OperationsDirector, New Verticals - Consumer Growth Strategy & Operations San Francisco, CA $114,900.00-$152,200.00 3 months ago San Francisco, CA $189,000.00-$231,000.00 3 weeks ago Manager, DashMart - Growth Strategy & OperationsAssociate Manager, International Insights - Strategy & OperationsSr. Director, Partner Operations & Insights We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr