Whatnot
Join to apply for the
Workforce Manager
role at
Whatnot 2 days ago Be among the first 25 applicants Join to apply for the
Workforce Manager
role at
Whatnot This range is provided by Whatnot. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $140,000.00/yr - $185,000.00/yr Join the Future of Commerce with Whatnot!
If you are interested in applying for this job, please make sure you meet the following requirements as listed below.
Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. We’re re-defining e-commerce by blending community, shopping, and entertainment into a community just for you. As a remote co-located team, we’re inspired by innovation and anchored in our values. With hubs in the US, UK, Ireland, Poland, and Germany, we’re building the future of online marketplaces—together.
From fashion, beauty, and electronics to rare collectibles like trading cards, comic books, and even live plants, our live auctions have something for everyone.
And we’re just getting started! As one of the fastest growing marketplaces, we’re looking for bold, forward-thinking problem solvers across all functional areas. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business, and bring people together through commerce.
Role
We are looking for a Workforce Manager to lead capacity planning, scheduling, and reporting for our Customer Experience organization. You have experience forecasting contact volume and determining headcount requirements and schedules accordingly. You are customer-centric and you constantly make decisions using data. You also have experience working cross-functionally with product teams to understand what Customer Experience staffing requirements should look like when new features are launching on the platform.
Forecast staffing needs, taking into account contact volume and headcount requirements Assist with scheduling and process time-off requests for the CX organization Generate reports to show changes to productivity or performance Work with BPOs and oversee their schedules Lead capacity planning and cascade schedules out to front-line CX Agents Lead cross-functional partnerships with Product and Engineering to determine what capacity is needed before new product launches
Team members in this role are required to be within commuting distance of our Phoenix, Los Angeles, San Francisco, or New York hubs.
You
Curious about who thrives at Whatnot? We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.
As Our Workforce Manager You Should Have
At least 7+ years of experience in Workforce Management within a Customer Experience organization Experience in a fast-paced environment, preferably a startup Proven experience working within Zendesk and Sigma Exceptional written and verbal communication skills Sound business judgment, including using data to drive strategy and business action Ability to move remarkably fast with little structure and guidance
Benefits
Flexible Time off Policy and Company-wide Holidays (including a spring and winter break) Health Insurance options including Medical, Dental, Vision Work From Home Support
Home office setup allowance Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness Annual allowance towards Childcare Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally Monthly allowance to dogfood the app
All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).
Parental Leave
16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.
EOE
Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.
Compensation Range: $140K - $185K
Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
Job functionProject Management and Information Technology IndustriesTechnology, Information and Internet Referrals increase your chances of interviewing at Whatnot by 2x Get notified about new Workforce Manager jobs in
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#J-18808-Ljbffr
Workforce Manager
role at
Whatnot 2 days ago Be among the first 25 applicants Join to apply for the
Workforce Manager
role at
Whatnot This range is provided by Whatnot. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $140,000.00/yr - $185,000.00/yr Join the Future of Commerce with Whatnot!
If you are interested in applying for this job, please make sure you meet the following requirements as listed below.
Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. We’re re-defining e-commerce by blending community, shopping, and entertainment into a community just for you. As a remote co-located team, we’re inspired by innovation and anchored in our values. With hubs in the US, UK, Ireland, Poland, and Germany, we’re building the future of online marketplaces—together.
From fashion, beauty, and electronics to rare collectibles like trading cards, comic books, and even live plants, our live auctions have something for everyone.
And we’re just getting started! As one of the fastest growing marketplaces, we’re looking for bold, forward-thinking problem solvers across all functional areas. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business, and bring people together through commerce.
Role
We are looking for a Workforce Manager to lead capacity planning, scheduling, and reporting for our Customer Experience organization. You have experience forecasting contact volume and determining headcount requirements and schedules accordingly. You are customer-centric and you constantly make decisions using data. You also have experience working cross-functionally with product teams to understand what Customer Experience staffing requirements should look like when new features are launching on the platform.
Forecast staffing needs, taking into account contact volume and headcount requirements Assist with scheduling and process time-off requests for the CX organization Generate reports to show changes to productivity or performance Work with BPOs and oversee their schedules Lead capacity planning and cascade schedules out to front-line CX Agents Lead cross-functional partnerships with Product and Engineering to determine what capacity is needed before new product launches
Team members in this role are required to be within commuting distance of our Phoenix, Los Angeles, San Francisco, or New York hubs.
You
Curious about who thrives at Whatnot? We’ve found that low ego, a growth mindset, and leaning into action and high impact goes a long way here.
As Our Workforce Manager You Should Have
At least 7+ years of experience in Workforce Management within a Customer Experience organization Experience in a fast-paced environment, preferably a startup Proven experience working within Zendesk and Sigma Exceptional written and verbal communication skills Sound business judgment, including using data to drive strategy and business action Ability to move remarkably fast with little structure and guidance
Benefits
Flexible Time off Policy and Company-wide Holidays (including a spring and winter break) Health Insurance options including Medical, Dental, Vision Work From Home Support
Home office setup allowance Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness Annual allowance towards Childcare Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally Monthly allowance to dogfood the app
All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).
Parental Leave
16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.
EOE
Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.
Compensation Range: $140K - $185K
Seniority level
Seniority levelMid-Senior level Employment type
Employment typeFull-time Job function
Job functionProject Management and Information Technology IndustriesTechnology, Information and Internet Referrals increase your chances of interviewing at Whatnot by 2x Get notified about new Workforce Manager jobs in
San Francisco, CA . San Francisco, CA $154,000.00-$192,000.00 3 days ago San Francisco, CA $105,000.00-$125,000.00 4 days ago San Mateo, CA $170,690.00-$203,410.00 2 weeks ago San Francisco, CA $138,800.00-$190,900.00 2 weeks ago San Francisco, CA $100,000.00-$130,000.00 1 month ago Manager - SFO San Francisco International Airport Brisbane, CA $200,000.00-$260,000.00 2 weeks ago Oakland, CA $7,172.00-$8,910.00 5 days ago Senior Manager, DashMart - Workforce Strategy & Analytics Brisbane, CA $200,000.00-$230,000.00 3 weeks ago Richmond, CA $75,000.00-$85,000.00 3 weeks ago Talent Experience & Acquisition Manager Richmond, CA $75,000.00-$85,000.00 1 month ago San Francisco, CA $130,800.00-$241,000.00 4 days ago Brisbane, CA $146,000.00-$190,000.00 12 hours ago San Leandro, CA $92,856.00-$130,206.00 1 month ago Business Analyst Manager, Trust and Safety, YouTube San Bruno, CA $141,000.00-$207,000.00 3 days ago San Francisco, CA $75,000.00-$85,000.00 1 month ago Vice President, Employee Success Product Management, AI & Agent Innovation San Francisco, CA $230,600.00-$402,400.00 3 days ago San Francisco, CA $119,000.00-$183,000.00 6 days ago San Francisco, CA $50.00-$55.00 2 weeks ago San Leandro, CA $92,856.00-$130,206.00 2 months ago San Mateo, CA $140,140.00-$183,690.00 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr