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Call Center Analyst - HR Desk
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Jobs via Dice 1 day ago Be among the first 25 applicants Join to apply for the
Call Center Analyst - HR Desk
role at
Jobs via Dice Dice is the leading career destination for tech experts at every stage of their careers. Our client, NuAxis LLC, is seeking the following. Apply via Dice today!
While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.
We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.
Technology is our Passion. People are our Purpose.
We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind.
We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated
Call Center Analyst - HR Desk
for a Full-Time position.
Job Summary:
We are currently seeking a Human Resources Service Center Analyst (HR - SCA) for a full-time position. This role is largely responsible for providing remote customer support for Federal Government systems and applications. Support for these systems is primarily provided over the phone and through electronic communications such as email and fax. We are looking for a highly competent, customer service-oriented, and motivated individual to fill this role.
Essential Functions:
Some of the primary responsibilities of this role include: Handling incoming phone requests from customers Handling incoming electronic requests (Chat, Email, and Fax) from customers Creating, tracking, and resolving Human Resources (HR) application incidents and service requests. Fulfilling customer requests in a timely manner to meet Service Level Agreements (SLAs) Researching customer requests to ensure accurate information and resolutions are provided Escalating customer requests that cannot be handled at the Service Center to the appropriate support team Using customer service skills to clarify customer issues and requests to ensure proper resolution or escalation Creating, updating, and retiring service center knowledge documentation Attend and participate in team meetings to surface and discuss process improvements and service offering changes
Education:
High school diploma or equivalent. Bachelor's Degree preferred. HDI Analyst Certification (e.g. CSA, SCA, DST, etc.) - required within 90 business days of hire
Knowledge Requirements:
Critical thinking skills Active listening skills and effective communication strategies Enterprise ticketing application experience - BMC Remedy Service Management experience preferred Human Resource application support experience preferred
Experience:
Two (2) + years of customer service experience. Service desk or call center experience preferred.
Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!
Our Profile:
We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed.Time after time, programs failed because the focus was on the tools and products and not the people using them.
Learn More
.
NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation.
Learn More
about our Benefits and Culture!
#NAI #DICESeniority level
Seniority levelEntry level Employment type
Employment typeFull-time Job function
Job functionBusiness Development and Sales IndustriesSoftware Development Referrals increase your chances of interviewing at Jobs via Dice by 2x Sign in to set job alerts for “Call Center Analyst” roles.Member Services Agent (Call Center/ Contact Center) Washington, DC $47,000.00-$67,000.00 3 weeks ago Front Desk Coordinator (Full-Time/Hourly) - BethesdaFront Desk Administration Generalist - (24814 Columbia, MD $61,116.00-$80,000.00 1 week ago Silver Spring, MD $20.04-$21.13 1 year ago Call Center, Communication and Data Support Silver Spring, MD $65,000.00-$70,000.00 2 days ago New Carrollton, MD $50,440.00-$62,920.00 1 month ago Core Crew (Front Desk & Sales) - Wildwood, MDFront Desk Administration Generalist - (24814 Columbia, MD $61,116.00-$80,000.00 1 week ago Clinic Operations Representative - Full time - DC Washington, DC $39,062.40-$76,502.40 3 days ago Front Desk Coordinator (Part Time/Hourly) - Tysons Corner Washington, DC $37,232.00-$62,046.40 3 days ago Call Center Data Collection Interviewer - DOL Arlington, VA $57,000.00-$64,000.00 2 months ago Washington, DC $44,782.40-$74,630.40 6 days ago Washington, DC $43,160.00-$85,259.20 1 week ago Team Lead (Call Center Environment) - (Bethesda, MD) Bethesda, MD $58,000.00-$58,000.00 4 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Call Center Analyst - HR Desk
role at
Jobs via Dice 1 day ago Be among the first 25 applicants Join to apply for the
Call Center Analyst - HR Desk
role at
Jobs via Dice Dice is the leading career destination for tech experts at every stage of their careers. Our client, NuAxis LLC, is seeking the following. Apply via Dice today!
While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.
We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.
Technology is our Passion. People are our Purpose.
We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind.
We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated
Call Center Analyst - HR Desk
for a Full-Time position.
Job Summary:
We are currently seeking a Human Resources Service Center Analyst (HR - SCA) for a full-time position. This role is largely responsible for providing remote customer support for Federal Government systems and applications. Support for these systems is primarily provided over the phone and through electronic communications such as email and fax. We are looking for a highly competent, customer service-oriented, and motivated individual to fill this role.
Essential Functions:
Some of the primary responsibilities of this role include: Handling incoming phone requests from customers Handling incoming electronic requests (Chat, Email, and Fax) from customers Creating, tracking, and resolving Human Resources (HR) application incidents and service requests. Fulfilling customer requests in a timely manner to meet Service Level Agreements (SLAs) Researching customer requests to ensure accurate information and resolutions are provided Escalating customer requests that cannot be handled at the Service Center to the appropriate support team Using customer service skills to clarify customer issues and requests to ensure proper resolution or escalation Creating, updating, and retiring service center knowledge documentation Attend and participate in team meetings to surface and discuss process improvements and service offering changes
Education:
High school diploma or equivalent. Bachelor's Degree preferred. HDI Analyst Certification (e.g. CSA, SCA, DST, etc.) - required within 90 business days of hire
Knowledge Requirements:
Critical thinking skills Active listening skills and effective communication strategies Enterprise ticketing application experience - BMC Remedy Service Management experience preferred Human Resource application support experience preferred
Experience:
Two (2) + years of customer service experience. Service desk or call center experience preferred.
Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!
Our Profile:
We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed.Time after time, programs failed because the focus was on the tools and products and not the people using them.
Learn More
.
NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation.
Learn More
about our Benefits and Culture!
#NAI #DICESeniority level
Seniority levelEntry level Employment type
Employment typeFull-time Job function
Job functionBusiness Development and Sales IndustriesSoftware Development Referrals increase your chances of interviewing at Jobs via Dice by 2x Sign in to set job alerts for “Call Center Analyst” roles.Member Services Agent (Call Center/ Contact Center) Washington, DC $47,000.00-$67,000.00 3 weeks ago Front Desk Coordinator (Full-Time/Hourly) - BethesdaFront Desk Administration Generalist - (24814 Columbia, MD $61,116.00-$80,000.00 1 week ago Silver Spring, MD $20.04-$21.13 1 year ago Call Center, Communication and Data Support Silver Spring, MD $65,000.00-$70,000.00 2 days ago New Carrollton, MD $50,440.00-$62,920.00 1 month ago Core Crew (Front Desk & Sales) - Wildwood, MDFront Desk Administration Generalist - (24814 Columbia, MD $61,116.00-$80,000.00 1 week ago Clinic Operations Representative - Full time - DC Washington, DC $39,062.40-$76,502.40 3 days ago Front Desk Coordinator (Part Time/Hourly) - Tysons Corner Washington, DC $37,232.00-$62,046.40 3 days ago Call Center Data Collection Interviewer - DOL Arlington, VA $57,000.00-$64,000.00 2 months ago Washington, DC $44,782.40-$74,630.40 6 days ago Washington, DC $43,160.00-$85,259.20 1 week ago Team Lead (Call Center Environment) - (Bethesda, MD) Bethesda, MD $58,000.00-$58,000.00 4 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr