Capital Vacations
Front Services Manager - Kahana Falls Resort
Capital Vacations, Lahaina, Hawaii, United States, 96761
Career Opportunities with Capital Vacations
A great place to work.
Front Services Manager - Kahana Falls Resort
To participate in and oversee the daily operation of the front desk and ensure the delivery of excellence to our internal/external customers and assist General Manager with daily duties. Reports to / Supervision Received: Indirect Reporting Relationship: Director of Resort Operations Job Expectations: Spot-check audit reports for accuracy and delegate corrections to appropriate personnel. Handle front office employee complaints, problems, and work performance problems—following up on same. Handle guest problems that are beyond the front desk clerk's jurisdiction. Plan and implement all procedures and policies concerning front desk operations. Ensure all reports are completed in a timely manner at month's end. Coordinate all work projects to be done as side work by the front desk. Coordinate all upgrades, ensuring payments are made immediately and guests are satisfied; handle actual encounters with guests whenever necessary. Essential Functions: Perform exceptional customer service
Greet and attend to guests Ensure a smooth check-in and check-out procedure Accommodate guest needs Distribution of mail
Maintain accounts
Check balance accounts Daily reconciliation Monthly deposits Prompt and professional
Correct/follow up with guest requests
Identify problem(s) and correct through appropriate departments; follow up
Inventory Control
Keys and gate cards Responsible for maintenance of uniforms and nametags.
Reservations Employee Supervision and Development
Assume leadership role Train new employees Schedule Order supplies Recruit new employees Discipline and reward GSR Problem-solving Budget management Payroll
Other tasks as required by General Manager. Knowledge, Skill, and Experience: High school diploma or equivalent Minimum Experience required: 2+ years in the management field Previous hotel experience preferred Skills Required: Good oral and written communication skills Ability to multi-task Excellent interpersonal and leadership skills Physical Job Description Typical Working Conditions: (Describe environment including exposure to heat, cold, fumes, chemicals, allergens, mold, etc.) Exposure to chemicals and elements of local environment. Equipment Used: (List all manual and automated equipment used in the course of performing essential functions.) Computer, phone, mouse, keyboard, calculator, copier, fax machine Essential Physical Tasks: (List all physical tasks encountered in performing essential functions.) Ability to stand while using the computer or phone and completing work-related tasks. Trading Places International reserves the right to modify and update this Position Description as needed.
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To participate in and oversee the daily operation of the front desk and ensure the delivery of excellence to our internal/external customers and assist General Manager with daily duties. Reports to / Supervision Received: Indirect Reporting Relationship: Director of Resort Operations Job Expectations: Spot-check audit reports for accuracy and delegate corrections to appropriate personnel. Handle front office employee complaints, problems, and work performance problems—following up on same. Handle guest problems that are beyond the front desk clerk's jurisdiction. Plan and implement all procedures and policies concerning front desk operations. Ensure all reports are completed in a timely manner at month's end. Coordinate all work projects to be done as side work by the front desk. Coordinate all upgrades, ensuring payments are made immediately and guests are satisfied; handle actual encounters with guests whenever necessary. Essential Functions: Perform exceptional customer service
Greet and attend to guests Ensure a smooth check-in and check-out procedure Accommodate guest needs Distribution of mail
Maintain accounts
Check balance accounts Daily reconciliation Monthly deposits Prompt and professional
Correct/follow up with guest requests
Identify problem(s) and correct through appropriate departments; follow up
Inventory Control
Keys and gate cards Responsible for maintenance of uniforms and nametags.
Reservations Employee Supervision and Development
Assume leadership role Train new employees Schedule Order supplies Recruit new employees Discipline and reward GSR Problem-solving Budget management Payroll
Other tasks as required by General Manager. Knowledge, Skill, and Experience: High school diploma or equivalent Minimum Experience required: 2+ years in the management field Previous hotel experience preferred Skills Required: Good oral and written communication skills Ability to multi-task Excellent interpersonal and leadership skills Physical Job Description Typical Working Conditions: (Describe environment including exposure to heat, cold, fumes, chemicals, allergens, mold, etc.) Exposure to chemicals and elements of local environment. Equipment Used: (List all manual and automated equipment used in the course of performing essential functions.) Computer, phone, mouse, keyboard, calculator, copier, fax machine Essential Physical Tasks: (List all physical tasks encountered in performing essential functions.) Ability to stand while using the computer or phone and completing work-related tasks. Trading Places International reserves the right to modify and update this Position Description as needed.
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