Deputy Chief Operating Officer (Saint Paul)

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Join to apply for the Deputy Chief Operating Officer role at Minnesota Department of Employment and Economic Development

Minnesota Department of Employment and Economic Development provided pay range

This range is provided by Minnesota Department of Employment and Economic Development. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.

Base pay range

$90,577.00/yr - $130,312.00/yr

About the Paid Leave Division:

Paid Leave is a new program launching in 2026. The program will provide partial wage replacement to Minnesota workers who are out of work due to a qualifying condition, such as a severe health condition that prevents them from working, or when they need time to care for a family member or a new child.

We are building a program that will be easy for every Minnesotan to use. We are engaging the people who depend on usworkers, employers, caregivers, and insurersto learn from them and build the program around their needs. We are using modern service delivery and product practices to deliver the program.

The Paid Leave team has high standards and an unrelenting commitment to serving Minnesotans. It is a start-up environment without legacy systems or preconceived ways of working, so we have a unique opportunity to create human-centric processes and systems to deliver this new benefit to Minnesotans.

Position Purpose

Were looking for an experienced operations leader to serve as the Deputy Chief Operating Officer - second-in-command for Paid Leaves operations team. This role will oversee the design, implementation, and day-to-day execution of all back-office functions critical to our programs success.

Key Responsibilities

Lead and guide the following operational areas with excellence, equity, and precision:

• Payments: Ensure timely and accurate delivery of daily benefits payments, fulfilling our commitment to Minnesotans.
• Accounts Receivable: Oversee funds management, including daily money movement, collections, and tax reporting for the program.
• Employer Services: Manage the adjudication of equivalent plan and seasonal employer applications.
• Fraud Prevention, Investigation & Recoveries: Direct efforts to detect, investigate, and recover benefits lost to fraudulent activity.
• Controls & Compliance: Develop and maintain a robust internal control framework to prevent errors, fraud, and abuse. Ensure full compliance with legislation and state regulations.
• Analytics: Empower operations teams with actionable data and performance insights to foster accountability and improvement.
• Product Liaison: Collaborate with the Deputy Product Officer to align operational processes with system design, ensuring a seamless launch and service experience.

This position will be based out of the St. Paul office.

This position is telework eligible. Staff are provided with the tools and equipment to be successful in a virtual work environment. Please note, the telework policy could change with notice based on business needs.

Minimum Qualifications

Please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held. Only applicants whose resumes clearly demonstrate fulfillment of each of these minimum qualifications will be considered for this position.

Four (4) years* of experience in a leadership position overseeing transactional payment processes at scale, with two (2) of those years in a program integrity position, program audit leadership position, or other closely related position as determined by the agency.

*Bachelor's degree in Public Policy, Business, Finance/Accounting, or other closely related field as determined by the agency may substitute one (1) year of experience; masters degree substitutes for eighteen (18) months of experience.

Applicants that meet the above minimum qualification will be further evaluated on the following:

• Experience leading an operation at scale.
• Experience in strategic planning and leadership, with the ability to navigate ambiguity and drive results in fast-paced environments (e.g., start-up or entrepreneur).
• Experience in process design and management.
• Ability to develop a measurement plan with clear metrics and scorecards to accurately depict business processes health and direct your attention to top priorities.
• Experience working with internal and external stakeholders/partners building trust across cross-functional teams.

As an employee, you'll have access to one of the most affordable health insurance plans in Minnesota, along with other benefits to help you and your family be well.

Your benefits may include:

• Paid vacation and sick leave
• 12 paid holidays each year
• Low-cost medical, dental, vision, and prescription drug plans
• Fertility care, including IVF
• Diabetes care
• Dental and orthodontic care for adults and children
• 6 weeks paid leave for parents of newborn or newly adopted children
• Pension plan that provides income when you retire (after working at least three years)
• Employer paid life insurance to provide support for your family in the event of death
• Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury
• Tax-free expense accounts for health, dental, and dependent care
• Resources that provide support and promote physical, emotional, social, and financial well-being

Support to help you reach your career goals:

• Training, classes, and professional development
• Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov )

Employee Assistance Program (EAP) for work/life support:

• A voluntary confidential program that helps employees and their families with life challenges that may impact overall health, personal well-being, or job performance
• Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues
• Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Government Administration

Referrals increase your chances of interviewing at Minnesota Department of Employment and Economic Development by 2x

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Medical insurance

Vision insurance

Pension plan

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