Heluna Health
The Coordinated Outreach Referral, Engagement (CORE) is a program of Contra Costa Health Services Health, Housing, and Homeless Services division, in partnership with Heluna Health. The CORE program works to engage and stabilize homeless individuals living outside through consistent outreach to facilitate and/or deliver health and basic need services and secure permanent housing.
Salary: $25.20 - $27.76 Hourly
ESSENTIAL FUNCTIONS
Answer 211 phone lines, communicate directly with callers, and provide a high level of customer service to both people experiencing homeless and community stakeholders. Dispatch CORE teams using the ARC GIS dispatch system and keep record of dispatch assignments. Communicate directly with the CORE teams regarding community needs. Provide information about shelter bed availability to CORE teams and alert CCACS, CCYCS, and ECIHP shelters of incoming placements. Provide information about warming center availability and coordinate placements as needed. Run persons seeking shelter and warming center placement through the Megans Law database. Collaborate with team members, including the HMIS Agency Administrator and program management team to support movement or completion of activities and projects. Enter data into the Homeless Management Information System (HMIS) and other various data management systems as assigned. Ensure all CORE HMIS documents are properly stored and secure. Check the Homeless Management Information System (HMIS) for quality assurance purposes and alert CORE teams when intakes and other information are missing from the system. Attend all mandatory meetings and trainings as required. Other duties as assigned. Minimum Qualifications
High school diploma/GED required Preferred: AA/AS or 60 semester college units, or Bachelor's degree.
1 year experience working with computers and/or in an administrative capacity. Preferred experience working with vulnerable or special needs populations. Desired Qualifications:
Bilingual, bicultural in Spanish. Lived experience of homelessness and/or accessing behavioral health services. Previous experience or training in street outreach and clinical case management. Knowledge of Contra Costa County and community resources. Knowledge of the Contra Costa emergency provider network. Prior experience with documentation and billing procedures. Additional Qualifications
Be able to type 40 words per minute. Demonstrate proficiency in Microsoft Office Suite applications and use of the internet. Be fingerprinted and pass a criminal background check.
PHYSICAL DEMANDS
Stand Frequently
Walk Occasionally
Sit Frequently
Handling / Fingering Frequently
Reach Outward Occasionally
Reach Above Shoulder Occasionally
Climb, Crawl, Kneel, Bend Occasionally
Lift / Carry Occasionally - Up to 50 lbs
Push/Pull Occasionally - Up to 50 lbs
See Constantly
Taste/ Smell Not Applicable
Not Applicable
Not required for essential functions
Occasionally
(0 - 2 hrs/day)
Frequently
(2 - 5 hrs/day)
Constantly
(5+ hrs/day)
WORK ENVIRONMENT
General Office Setting, Indoors, Homeless Shelter
EEOC STATEMENT It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants, without regard to age (40 and over), national origin or ancestry, race, color, religion, sex, gender, sexual orientation, pregnancy or perceived pregnancy, reproductive health decision making, physical or mental disability, medical condition (including cancer or a record or history of cancer), AIDS or HIV, genetic information or characteristics, veteran status or military service.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Salary: $25.20 - $27.76 Hourly
ESSENTIAL FUNCTIONS
Answer 211 phone lines, communicate directly with callers, and provide a high level of customer service to both people experiencing homeless and community stakeholders. Dispatch CORE teams using the ARC GIS dispatch system and keep record of dispatch assignments. Communicate directly with the CORE teams regarding community needs. Provide information about shelter bed availability to CORE teams and alert CCACS, CCYCS, and ECIHP shelters of incoming placements. Provide information about warming center availability and coordinate placements as needed. Run persons seeking shelter and warming center placement through the Megans Law database. Collaborate with team members, including the HMIS Agency Administrator and program management team to support movement or completion of activities and projects. Enter data into the Homeless Management Information System (HMIS) and other various data management systems as assigned. Ensure all CORE HMIS documents are properly stored and secure. Check the Homeless Management Information System (HMIS) for quality assurance purposes and alert CORE teams when intakes and other information are missing from the system. Attend all mandatory meetings and trainings as required. Other duties as assigned. Minimum Qualifications
High school diploma/GED required Preferred: AA/AS or 60 semester college units, or Bachelor's degree.
1 year experience working with computers and/or in an administrative capacity. Preferred experience working with vulnerable or special needs populations. Desired Qualifications:
Bilingual, bicultural in Spanish. Lived experience of homelessness and/or accessing behavioral health services. Previous experience or training in street outreach and clinical case management. Knowledge of Contra Costa County and community resources. Knowledge of the Contra Costa emergency provider network. Prior experience with documentation and billing procedures. Additional Qualifications
Be able to type 40 words per minute. Demonstrate proficiency in Microsoft Office Suite applications and use of the internet. Be fingerprinted and pass a criminal background check.
PHYSICAL DEMANDS
Stand Frequently
Walk Occasionally
Sit Frequently
Handling / Fingering Frequently
Reach Outward Occasionally
Reach Above Shoulder Occasionally
Climb, Crawl, Kneel, Bend Occasionally
Lift / Carry Occasionally - Up to 50 lbs
Push/Pull Occasionally - Up to 50 lbs
See Constantly
Taste/ Smell Not Applicable
Not Applicable
Not required for essential functions
Occasionally
(0 - 2 hrs/day)
Frequently
(2 - 5 hrs/day)
Constantly
(5+ hrs/day)
WORK ENVIRONMENT
General Office Setting, Indoors, Homeless Shelter
EEOC STATEMENT It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants, without regard to age (40 and over), national origin or ancestry, race, color, religion, sex, gender, sexual orientation, pregnancy or perceived pregnancy, reproductive health decision making, physical or mental disability, medical condition (including cancer or a record or history of cancer), AIDS or HIV, genetic information or characteristics, veteran status or military service.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.