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Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.
Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.
The Cisco Security Solutions Architect is responsible for handling customer escalations, assist with planning go-to- market strategies, acting as a liaison between CDW and Cisco, and mentoring the individuals on the Networking and Security teams. The incumbent ensures outstanding customer service to internal and external customers as well as developing and maintaining positive business relationships with other departments.
Your skilled experience will enable you to quickly embrace CDW’s integrated sales approach, demonstrating the ability to open further opportunities for our other service offerings, including, but not limited:
Essential Responsibilities
- Develop key go-to-market materials and strategies around Cisco security solutions. These would include Statement of Work templates, Services Calculators, Technical Training curriculum, Battle Cards, Sell Sheets, and Needs Gathering Documents
- Align with Cisco Security BDM’s to drive market demand around Cisco security solutions
- Support the wider CDW seller & SA community on Cisco security solutions
- Lead technical Peer Review sessions
- Develop Peer Review thresholds
- Develop and conduct technical team training on our strategic solutions
- Assist with new hire mentoring
- Review and validate vendor trainings and materials
- Review and propose new products and solutions that the team should focus on
- Review existing products and solutions to ensure we’re focusing on the best products for our customers
- Assist with the development of RFP/RFI process and response development
- Work with CDW practice leads, delivery, and Cisco to integrate Cisco security Solutions into CDW’s go-to-market, refining and developing best practices.
- Act as a point of contact to communicate best practices to and from the team.
- Be a subject matter expert about products, applications, technical service, market conditions, competitive activities, advertising, and promotional trends through the reading of pertinent literature and consulting with marketing and technical services. Maintain credible knowledge of competing technologies and solutions.
- Understand client business drivers and needs. Provide input on strategies to drive revenue for Cisco Security solutions and the overall CDW Networking and Security practices.
- Conduct presentations online and in-person to existing and potential customers. Facilitate and perform demos for clients.
- Be responsible for maintaining partner relationship, attend trainings and seminars, and keep sales organization updated on market trends and best practices as they relate to Cisco Security solutions.
- Attend CDW led marketing efforts including manufacturer trade/partner shows, regional technology seminars, and sales events. Provide support with speaking engagements when appropriate.
- At least 7 years in Network Security in a technical delivery or technical sales support role
- Bachelor’s degree or equivalent work experience
- Consulting or Pre-Sales experience.
- Thorough knowledge of secure networking frameworks such as Zero Trust, SASE, and Software Defined Networks
- Industry networking and security certifications are a plus.
- Able to handle multiple projects and customer engagements simultaneously.
- Cisco Professional or Expert-level Certifications
- Expert level proficiency in written and verbal communication skills, strong customer service and interpersonal skills.
- Ability to understand, remember, and apply oral and/or written instructions or other information. Ability to organize thoughts and ideas into understandable terminology. Ability to multi-task, organize and prioritize. Ability to apply common sense in performing job. Ability to understand and follow basic instructions and guidelines. Ability to travel as needed.
- Ability to determine engineering effort and calculate services estimates. Write standard and custom Statements of Work.
We make technology work so people can do great things.
CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Information TechnologyIndustries
IT Services and IT Consulting
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