JPMorganChase
Technology Support II - Payments Technology
JPMorganChase, Chicago, Illinois, United States, 60290
Technology Support II - Payments Technology
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Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Job Description
Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. Job Description
Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.
As a Technology Support II team member in the Commercial & Investment Bank's Payments Technology Group, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.
Job Responsibilities
Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm Improve operational stability and availability through participation in problem management Monitor production environments for anomalies and address issues utilizing standard observability tools Assist in the escalation and communication of issues and solutions to the business and technology stakeholders Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure
Required Qualifications, Capabilities, And Skills
2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Ability to work Saturday to Wednesday first shift and sometimes on-call outside of normal hours as per business needs Working knowledge in SQL Database Working knowledge in AWS Working knowledge of development toolset to design, develop, test, deploy, maintain, and improve software Knowledge in Linux, including ability to function at the command level Knowledge of Powershell Scripting Monitoring tool familiarity such as: Geneos, Splunk, Grafana, App Dynamics, and/or Dynatrace is a must Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals
Preferred Qualifications, Capabilities, And Skills
Working knowledge of RDS and Citrix environment Prior software development background DevOps methodologies or site reliability engineering best practices Experience in Kubernetes or Docker Exposure to newer tools such as Kafka, Microservices, Cassandra
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About The Team
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Seniority level
Seniority level Not Applicable Employment type
Employment type Full-time Job function
Job function Information Technology Referrals increase your chances of interviewing at JPMorganChase by 2x Sign in to set job alerts for “Technology Support Specialist” roles.
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Join to apply for the
Technology Support II - Payments Technology
role at
JPMorganChase Continue with Google Continue with Google Technology Support II - Payments Technology
2 days ago Be among the first 25 applicants Join to apply for the
Technology Support II - Payments Technology
role at
JPMorganChase Get AI-powered advice on this job and more exclusive features. Sign in to access AI-powered advices
Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Job Description
Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. Job Description
Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.
As a Technology Support II team member in the Commercial & Investment Bank's Payments Technology Group, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.
Job Responsibilities
Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm Improve operational stability and availability through participation in problem management Monitor production environments for anomalies and address issues utilizing standard observability tools Assist in the escalation and communication of issues and solutions to the business and technology stakeholders Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure
Required Qualifications, Capabilities, And Skills
2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Ability to work Saturday to Wednesday first shift and sometimes on-call outside of normal hours as per business needs Working knowledge in SQL Database Working knowledge in AWS Working knowledge of development toolset to design, develop, test, deploy, maintain, and improve software Knowledge in Linux, including ability to function at the command level Knowledge of Powershell Scripting Monitoring tool familiarity such as: Geneos, Splunk, Grafana, App Dynamics, and/or Dynatrace is a must Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals
Preferred Qualifications, Capabilities, And Skills
Working knowledge of RDS and Citrix environment Prior software development background DevOps methodologies or site reliability engineering best practices Experience in Kubernetes or Docker Exposure to newer tools such as Kafka, Microservices, Cassandra
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About The Team
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Seniority level
Seniority level Not Applicable Employment type
Employment type Full-time Job function
Job function Information Technology Referrals increase your chances of interviewing at JPMorganChase by 2x Sign in to set job alerts for “Technology Support Specialist” roles.
Continue with Google Continue with Google Continue with Google Continue with Google Chicago, IL $75,000.00 - $80,000.00 1 day ago Chicago, IL $90,000.00 - $115,000.00 2 weeks ago Addison, IL $70,000.00 - $90,000.00 5 days ago TechOps Specialist / IT Support Specialist
Chicago, IL $50,000.00 - $60,000.00 1 day ago Chicago, IL $45,000.00 - $55,000.00 2 days ago Technology Support and Security Specialist
Technical Support Specialist, Digital Radiography
Chicago, IL $56,696.64 - $72,895.68 1 month ago Chicago, IL $72,895 - $105,293 1 month ago Application Support Administrator (Information Technology)
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr