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MSP Client Success Manager
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MSP Client Success Manager
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Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Dice is the leading career destination for tech experts at every stage of their careers. Our client, Robert Half, is seeking the following. Apply via Dice today!
Description
A dynamic and growing Managed Service Provider (MSP) is seeking a talented
Client Success Manager
with MSP experience to drive exceptional service delivery and client satisfaction. This role combines client relationship management, business needs alignment, and operational excellence. The ideal candidate excels in multitasking, communication, and collaboration, leveraging their technical insight to deliver tailored solutions.
Key Responsibilities
Client Management: Build strong client relationships to maintain trust and satisfaction. Develop and manage client roadmaps, goals, budgets, and service agreements. Conduct client meetings, quarterly business reviews, and propose solutions aligned with business objectives. Service Delivery: Collaborate with technical teams to convert business needs into solutions. Monitor project pipelines, resolve service delivery issues, and advocate for client needs internally. Sales & Marketing Support: Qualify and engage inbound leads, deliver proposals, and assist in marketing efforts. Present service value propositions and assist with client contact management systems (e.g., CRM tools). Administrative Contributions: Assist in operational policies, internal events, and new employee onboarding.
Requirements
Qualifications
Experience:3-5 years in client-facing roles within a Managed Services Provider (MSP) environment. Skills:Strong communication, organization, multitasking, and ability to manage processes. Technical Insight:General knowledge of small business IT systems and service delivery. Competent in using customer management tools (e.g., Salesforce or similar).
This role is ideal for someone detail-oriented and collaborative with a passion for service excellence and a proven MSP background.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Contract Job function
Job function Other Industries Software Development Referrals increase your chances of interviewing at Jobs via Dice by 2x Get notified about new Customer Success Manager jobs in
Boston, MA . We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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MSP Client Success Manager
role at
Jobs via Dice Continue with Google Continue with Google 2 days ago Be among the first 25 applicants Join to apply for the
MSP Client Success Manager
role at
Jobs via Dice Get AI-powered advice on this job and more exclusive features. Sign in to access AI-powered advices
Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Continue with Google Dice is the leading career destination for tech experts at every stage of their careers. Our client, Robert Half, is seeking the following. Apply via Dice today!
Description
A dynamic and growing Managed Service Provider (MSP) is seeking a talented
Client Success Manager
with MSP experience to drive exceptional service delivery and client satisfaction. This role combines client relationship management, business needs alignment, and operational excellence. The ideal candidate excels in multitasking, communication, and collaboration, leveraging their technical insight to deliver tailored solutions.
Key Responsibilities
Client Management: Build strong client relationships to maintain trust and satisfaction. Develop and manage client roadmaps, goals, budgets, and service agreements. Conduct client meetings, quarterly business reviews, and propose solutions aligned with business objectives. Service Delivery: Collaborate with technical teams to convert business needs into solutions. Monitor project pipelines, resolve service delivery issues, and advocate for client needs internally. Sales & Marketing Support: Qualify and engage inbound leads, deliver proposals, and assist in marketing efforts. Present service value propositions and assist with client contact management systems (e.g., CRM tools). Administrative Contributions: Assist in operational policies, internal events, and new employee onboarding.
Requirements
Qualifications
Experience:3-5 years in client-facing roles within a Managed Services Provider (MSP) environment. Skills:Strong communication, organization, multitasking, and ability to manage processes. Technical Insight:General knowledge of small business IT systems and service delivery. Competent in using customer management tools (e.g., Salesforce or similar).
This role is ideal for someone detail-oriented and collaborative with a passion for service excellence and a proven MSP background.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Contract Job function
Job function Other Industries Software Development Referrals increase your chances of interviewing at Jobs via Dice by 2x Get notified about new Customer Success Manager jobs in
Boston, MA . We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr