Iron EagleX, Inc.
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Field Service Representative
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Iron EagleX, Inc. Continue with Google Continue with Google 2 days ago Be among the first 25 applicants Join to apply for the
Field Service Representative
role at
Iron EagleX, Inc. Overview
Iron EagleX (IEX), a wholly owned subsidiary of General Dynamics Information Technology, delivers agile IT and Intelligence solutions. Combining small-team flexibility with global scale, IEX leverages emerging technologies to provide innovative, user-focused solutions that empower organizations and end users to operate smarter, faster, and more securely in dynamic environments. Overview
Iron EagleX (IEX), a wholly owned subsidiary of General Dynamics Information Technology, delivers agile IT and Intelligence solutions. Combining small-team flexibility with global scale, IEX leverages emerging technologies to provide innovative, user-focused solutions that empower organizations and end users to operate smarter, faster, and more securely in dynamic environments.
Responsibilities
Job Description: Iron EagleX is seeking talented operations and intelligence professionals with technical experience to join our team in the Washington, DC area. As a Field Service Representative (FSR) Analyst, you will be on the front lines assisting to support the implementation of a unique operationally focused software solution. You will work side-by-side with analysts to train and mentor users, engage with key stakeholders, troubleshoot technical issues, and ensure critical deployment insights are shared with team members. This may take the form of embedding with users across the world as well as downloading your insights directly with engineering team members. Lastly, you will help facilitate collaboration across a global enterprise while ensuring our customers' continued success. Job Duties Include (but not limited to):
Provide desk-side training to analysts. Train analysts/operators in a classroom setting. Staff the Help Desk: respond to user requests and work with thePalantirengineering team to troubleshoot issues. Provide feedback to thePalantirengineering team about product.
Qualifications
Required Skills & Experience:
Experience fusing intelligence capabilities in support of operations. Technical background with working knowledge of HTML, Ruby, Python and/or Java, Microsoft Excel as well hardware, networks, and server administration. Prior experience withPalantirGotham required. Additional experience withPalantirGaia andPalantirFoundry is a plus. Strong communication skills with the ability to break down, explain, and demonstrate complex concepts in an easy-to-understand manner. Ability to travel domestically 25% of the time if needed. Ability to work independently and as part of a team. Strong knowledge of Excel. Military/Special Operation/Law Enforcement experience is a plus.
Education & Certifications
Due to US Government Contract Requirements, only US Citizens are eligible for this role.
Security Clearance
An active TS required, TS/SCI preferred.
Benefits
National Health, vision, and dental plans 20 days of PTO and 11 paid holidays Life Insurance Short – and long-term disability plans 401(K) retirement plans Incentive and recognition programs Relocation opportunities
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Software Development Referrals increase your chances of interviewing at Iron EagleX, Inc. by 2x Sign in to set job alerts for “Field Service Representative” roles.
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Field Service Representative
role at
Iron EagleX, Inc. Continue with Google Continue with Google 2 days ago Be among the first 25 applicants Join to apply for the
Field Service Representative
role at
Iron EagleX, Inc. Overview
Iron EagleX (IEX), a wholly owned subsidiary of General Dynamics Information Technology, delivers agile IT and Intelligence solutions. Combining small-team flexibility with global scale, IEX leverages emerging technologies to provide innovative, user-focused solutions that empower organizations and end users to operate smarter, faster, and more securely in dynamic environments. Overview
Iron EagleX (IEX), a wholly owned subsidiary of General Dynamics Information Technology, delivers agile IT and Intelligence solutions. Combining small-team flexibility with global scale, IEX leverages emerging technologies to provide innovative, user-focused solutions that empower organizations and end users to operate smarter, faster, and more securely in dynamic environments.
Responsibilities
Job Description: Iron EagleX is seeking talented operations and intelligence professionals with technical experience to join our team in the Washington, DC area. As a Field Service Representative (FSR) Analyst, you will be on the front lines assisting to support the implementation of a unique operationally focused software solution. You will work side-by-side with analysts to train and mentor users, engage with key stakeholders, troubleshoot technical issues, and ensure critical deployment insights are shared with team members. This may take the form of embedding with users across the world as well as downloading your insights directly with engineering team members. Lastly, you will help facilitate collaboration across a global enterprise while ensuring our customers' continued success. Job Duties Include (but not limited to):
Provide desk-side training to analysts. Train analysts/operators in a classroom setting. Staff the Help Desk: respond to user requests and work with thePalantirengineering team to troubleshoot issues. Provide feedback to thePalantirengineering team about product.
Qualifications
Required Skills & Experience:
Experience fusing intelligence capabilities in support of operations. Technical background with working knowledge of HTML, Ruby, Python and/or Java, Microsoft Excel as well hardware, networks, and server administration. Prior experience withPalantirGotham required. Additional experience withPalantirGaia andPalantirFoundry is a plus. Strong communication skills with the ability to break down, explain, and demonstrate complex concepts in an easy-to-understand manner. Ability to travel domestically 25% of the time if needed. Ability to work independently and as part of a team. Strong knowledge of Excel. Military/Special Operation/Law Enforcement experience is a plus.
Education & Certifications
Due to US Government Contract Requirements, only US Citizens are eligible for this role.
Security Clearance
An active TS required, TS/SCI preferred.
Benefits
National Health, vision, and dental plans 20 days of PTO and 11 paid holidays Life Insurance Short – and long-term disability plans 401(K) retirement plans Incentive and recognition programs Relocation opportunities
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Software Development Referrals increase your chances of interviewing at Iron EagleX, Inc. by 2x Sign in to set job alerts for “Field Service Representative” roles.
Continue with Google Continue with Google Continue with Google Continue with Google Washington, DC $35,000 - $45,000 2 days ago Washington, DC $75,000 - $150,000 1 month ago Field Service Technician-Northeast Region
District of Columbia, United States $62,500.00 - $100,000.00 6 months ago Washington, DC $51,200.00 - $76,800.00 2 months ago Field Service Technician I - Washington, DC
City of Washington County, DC $17.00 - $20.83 6 days ago Washington, DC $69,000.00 - $74,000.00 3 weeks ago Field Service Technician I - Washington, DC
District of Columbia, United States $17.00 - $20.83 2 weeks ago Field Service Technician (Washington DC)
Washington, DC $60,600.00 - $83,700.00 1 month ago Lead Field Service Technician - Washington, DC
District of Columbia, United States $69,600.00 - $104,400.00 1 week ago DIagnostics Field Service Engineer - Washington, DC
Washington, DC $63,900.00 - $100,000.00 1 week ago Vice President of Field Service Operations
Field Service Technician (Entry Level) - Washington, DC
District of Columbia, United States 1 day ago Field Service Engineer 3 - DC and Northern VA / X-Ray
District of Columbia, United States $100,800.00 - $151,200.00 3 days ago Washington, DC $27.80 - $43.20 2 weeks ago Washington, DC $27.80 - $43.20 2 weeks ago Investor Acquisition Agent (Commission-Based)
Senior Project Manager - Electronic Security Systems (ESS)
Senior Field Marketing Manager - Public Sector & Financial Services
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr