Relativity
Technical Support Specialist - Weekend Overnight - Government
Relativity, Chicago, Illinois, United States, 60290
Join to apply for the
Technical Support Specialist - Weekend Overnight - Government
role at
Relativity . Continue with Google 2 days ago Be among the first 25 applicants Job Overview
The Technical Support Specialist provides technical support to a mix of technical and non-technical customers by diagnosing, troubleshooting, repairing, and debugging complex software and/or networked systems. You will have frequent phone and email interaction with our customers and require the development of in-depth technical product, SQL, network, and server knowledge and exceptional customer service skills. Posting Details
Remote Responsibilities
Use SQL applications and tools to run basic SQL queries. Respond to customer questions, problems, and work requests daily. Develop expertise in company products and services and share this knowledge with customers. Partner with senior team members to troubleshoot and resolve incidents. Create, resolve, and maintain tickets, ensuring accurate records in Salesforce and responding within SLAs. Work Schedule & Requirements
Work hours are Friday-Sunday, 8pm-8am CST, with onboarding on day shift (Monday-Friday, 8am-5pm CT) for the first 3 months. Due to customer contract requirements, the candidate must be a U.S. citizen and obtain a Public Trust clearance, which may involve additional background checks. The role offers a compensation differential for these requirements. Skills & Qualifications
Customer support experience, preferably as a primary contact via phone and email. Experience troubleshooting complex issues. Proficiency with SQL and Windows platforms. Willingness to travel up to 10%. Compensation
Salary range: $54,000 - $80,000, based on experience and qualifications. The position includes a performance bonus and long-term incentives. Additional Details
Seniority level: Entry level Employment type: Full-time Job function: Information Technology Industry: Software Development
#J-18808-Ljbffr
Technical Support Specialist - Weekend Overnight - Government
role at
Relativity . Continue with Google 2 days ago Be among the first 25 applicants Job Overview
The Technical Support Specialist provides technical support to a mix of technical and non-technical customers by diagnosing, troubleshooting, repairing, and debugging complex software and/or networked systems. You will have frequent phone and email interaction with our customers and require the development of in-depth technical product, SQL, network, and server knowledge and exceptional customer service skills. Posting Details
Remote Responsibilities
Use SQL applications and tools to run basic SQL queries. Respond to customer questions, problems, and work requests daily. Develop expertise in company products and services and share this knowledge with customers. Partner with senior team members to troubleshoot and resolve incidents. Create, resolve, and maintain tickets, ensuring accurate records in Salesforce and responding within SLAs. Work Schedule & Requirements
Work hours are Friday-Sunday, 8pm-8am CST, with onboarding on day shift (Monday-Friday, 8am-5pm CT) for the first 3 months. Due to customer contract requirements, the candidate must be a U.S. citizen and obtain a Public Trust clearance, which may involve additional background checks. The role offers a compensation differential for these requirements. Skills & Qualifications
Customer support experience, preferably as a primary contact via phone and email. Experience troubleshooting complex issues. Proficiency with SQL and Windows platforms. Willingness to travel up to 10%. Compensation
Salary range: $54,000 - $80,000, based on experience and qualifications. The position includes a performance bonus and long-term incentives. Additional Details
Seniority level: Entry level Employment type: Full-time Job function: Information Technology Industry: Software Development
#J-18808-Ljbffr