MDA Edge
IT Technical Support Specialist (Windows Desktop & MacOS Support || Bilingual Ko
MDA Edge, Bayonne, New Jersey, us, 07002
IT Technical Support Specialist (Windows Desktop & MacOS Support || Bilingual Korean/English)
IT Technical Support Specialist (Windows Desktop & MacOS Support || Bilingual Korean/English)
3 weeks ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. This range is provided by MDA Edge. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$31.00/hr - $31.00/hr Job Summary:
We are seeking a skilled
Bilingual (Korean/English) IT Technician
to provide hands-on technical support to both office staff and retail store teams. The ideal candidate will manage IT equipment, troubleshoot hardware and software issues, and ensure smooth operations for
SAP, POS systems, networking, and end-user devices . This role requires strong problem-solving skills, technical expertise, and excellent customer service. Key Responsibilities:
Provide
onsite IT support
for office and retail staff, resolving hardware, software, and network issues. Troubleshoot
desktops, laptops, printers, phones, POS terminals, and peripherals . Set up, configure, and deploy
new IT equipment
(PCs, monitors, scanners, registers, etc.). Install, update, and maintain
software, OS patches, and security updates . Assist with
SAP-related issues
(user access, printing errors, basic troubleshooting). Diagnose and resolve
POS system malfunctions
(receipt printers, barcode scanners, payment terminals). Ensure stable
wired/wireless network connectivity
across locations. Maintain
IT asset inventory
and keep documentation up to date. Support
new hire onboarding & offboarding
(account setup, hardware provisioning, access management). Manage and prioritize
helpdesk tickets , escalating complex issues when necessary. Coordinate with
vendors
for equipment repairs and service requests. Qualifications & Requirements:
Bilingual proficiency in Korean and English (written & spoken). 2+ years of IT support experience , preferably in
office + retail environments . Bachelor's degree in Computer Science, IT, or related field (preferred). Hands-on experience with
SAP & POS troubleshooting (a plus, not required). Proficient in
Windows OS, macOS, iOS, Microsoft 365, and basic networking. Familiarity with
remote support tools, imaging software, and ticketing systems. Ability to
lift/move equipment (up to 50 lbs). Strong
problem-solving skills
with the ability to diagnose root causes. Customer-focused attitude
with excellent communication skills. CompTIA A+, Network+, or similar certifications (a plus). Must be available for
onsite work
at both office and retail locations.
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Other Industries IT Services and IT Consulting Referrals increase your chances of interviewing at MDA Edge by 2x Sign in to set job alerts for “Information Technology Technical Support” roles.
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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IT Technical Support Specialist (Windows Desktop & MacOS Support || Bilingual Korean/English)
3 weeks ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. This range is provided by MDA Edge. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$31.00/hr - $31.00/hr Job Summary:
We are seeking a skilled
Bilingual (Korean/English) IT Technician
to provide hands-on technical support to both office staff and retail store teams. The ideal candidate will manage IT equipment, troubleshoot hardware and software issues, and ensure smooth operations for
SAP, POS systems, networking, and end-user devices . This role requires strong problem-solving skills, technical expertise, and excellent customer service. Key Responsibilities:
Provide
onsite IT support
for office and retail staff, resolving hardware, software, and network issues. Troubleshoot
desktops, laptops, printers, phones, POS terminals, and peripherals . Set up, configure, and deploy
new IT equipment
(PCs, monitors, scanners, registers, etc.). Install, update, and maintain
software, OS patches, and security updates . Assist with
SAP-related issues
(user access, printing errors, basic troubleshooting). Diagnose and resolve
POS system malfunctions
(receipt printers, barcode scanners, payment terminals). Ensure stable
wired/wireless network connectivity
across locations. Maintain
IT asset inventory
and keep documentation up to date. Support
new hire onboarding & offboarding
(account setup, hardware provisioning, access management). Manage and prioritize
helpdesk tickets , escalating complex issues when necessary. Coordinate with
vendors
for equipment repairs and service requests. Qualifications & Requirements:
Bilingual proficiency in Korean and English (written & spoken). 2+ years of IT support experience , preferably in
office + retail environments . Bachelor's degree in Computer Science, IT, or related field (preferred). Hands-on experience with
SAP & POS troubleshooting (a plus, not required). Proficient in
Windows OS, macOS, iOS, Microsoft 365, and basic networking. Familiarity with
remote support tools, imaging software, and ticketing systems. Ability to
lift/move equipment (up to 50 lbs). Strong
problem-solving skills
with the ability to diagnose root causes. Customer-focused attitude
with excellent communication skills. CompTIA A+, Network+, or similar certifications (a plus). Must be available for
onsite work
at both office and retail locations.
Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Other Industries IT Services and IT Consulting Referrals increase your chances of interviewing at MDA Edge by 2x Sign in to set job alerts for “Information Technology Technical Support” roles.
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr