Molina Healthcare
Representative, Customer Experience - Bilingual Spanish (In-office, Chula Vista,
Molina Healthcare, Chula Vista, California, United States, 91911
Representative, Customer Experience - Bilingual Spanish (In-office, Chula Vista, CA)
2 days ago Be among the first 25 applicants Job Description
This position is an in-office role, providing face to face member service. The office is located in Chula Vista, CA.
Job Summary
Provides customer support and stellar service to meet the needs of our Molina members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions. Provides product and service information, and identifies opportunities to improve our member and provider experiences. Job Description
This position is an in-office role, providing face to face member service. The office is located in Chula Vista, CA.
Job Summary
Provides customer support and stellar service to meet the needs of our Molina members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions. Provides product and service information, and identifies opportunities to improve our member and provider experiences.
Job Duties
Provide service support to members and/or providers using one or more contact center communication channels and across multiple states and/or products. To include, but not limited to, phone, chat, email, and off phone work supporting our Medicaid, Medicare and/or Marketplace business. Conduct varies surveys related to health assessments and member/provider satisfaction. Accurately document pertinent details related to Member or Provider inquiries. Ability to work regularly scheduled shifts within our hours of operation, where lunches and breaks are scheduled and work over-time and/or weekends, as needed. Demonstrate ability to quickly build rapport and respond to customers in an empathetic manner by identifying and exceeding customer expectations. Aptitude to listen attentively, capture relevant information, and identify Member or Provider’s inquiries and concerns. Capable of meeting/ exceeding individual performance goals established for the position in the areas of: Call Quality, Attendance, Adherence and other Contact Center objectives. Able to proactively engage and collaborate with varies Internal/ External departments. Personal responsibility and accountability by taking ownership of providing resolutions in real time or through timely follow up with the Member and/or Provider. Supports provider needs for basic inquiries and assistance involving member eligibility and covered benefits, Provider Portal, and status of submitted claims. Ability to effectively communicate in a professionally setting.
Job Qualifications
REQUIRED EDUCATION :
HS Diploma or equivalent combination of education and experience
Required Experience/Knowledge, Skills & Abilities
1-3 years Sales and/or Customer Service experience in a fast paced, high volume environment
Preferred Education
Associate’s Degree or equivalent combination of education and experience
Preferred Experience
1-3 years Preferred Systems Training: Microsoft Office Genesys Salesforce Pega QNXT CRM Verint Kronos Microsoft Teams Video Conferencing CVS Caremark Availity
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Pay Range: $21.16 - $28.82 / HOURLY
Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Hospitals and Health Care Referrals increase your chances of interviewing at Molina Healthcare by 2x Get notified about new Customer Representative jobs in
Chula Vista, CA . Customer Service Representative (REMOTE)
Appointment Customer Representative | Work From Home
Contract Position: On-Call Benefits Enroller
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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2 days ago Be among the first 25 applicants Job Description
This position is an in-office role, providing face to face member service. The office is located in Chula Vista, CA.
Job Summary
Provides customer support and stellar service to meet the needs of our Molina members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions. Provides product and service information, and identifies opportunities to improve our member and provider experiences. Job Description
This position is an in-office role, providing face to face member service. The office is located in Chula Vista, CA.
Job Summary
Provides customer support and stellar service to meet the needs of our Molina members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions. Provides product and service information, and identifies opportunities to improve our member and provider experiences.
Job Duties
Provide service support to members and/or providers using one or more contact center communication channels and across multiple states and/or products. To include, but not limited to, phone, chat, email, and off phone work supporting our Medicaid, Medicare and/or Marketplace business. Conduct varies surveys related to health assessments and member/provider satisfaction. Accurately document pertinent details related to Member or Provider inquiries. Ability to work regularly scheduled shifts within our hours of operation, where lunches and breaks are scheduled and work over-time and/or weekends, as needed. Demonstrate ability to quickly build rapport and respond to customers in an empathetic manner by identifying and exceeding customer expectations. Aptitude to listen attentively, capture relevant information, and identify Member or Provider’s inquiries and concerns. Capable of meeting/ exceeding individual performance goals established for the position in the areas of: Call Quality, Attendance, Adherence and other Contact Center objectives. Able to proactively engage and collaborate with varies Internal/ External departments. Personal responsibility and accountability by taking ownership of providing resolutions in real time or through timely follow up with the Member and/or Provider. Supports provider needs for basic inquiries and assistance involving member eligibility and covered benefits, Provider Portal, and status of submitted claims. Ability to effectively communicate in a professionally setting.
Job Qualifications
REQUIRED EDUCATION :
HS Diploma or equivalent combination of education and experience
Required Experience/Knowledge, Skills & Abilities
1-3 years Sales and/or Customer Service experience in a fast paced, high volume environment
Preferred Education
Associate’s Degree or equivalent combination of education and experience
Preferred Experience
1-3 years Preferred Systems Training: Microsoft Office Genesys Salesforce Pega QNXT CRM Verint Kronos Microsoft Teams Video Conferencing CVS Caremark Availity
To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.
Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Pay Range: $21.16 - $28.82 / HOURLY
Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
Seniority level
Seniority level Entry level Employment type
Employment type Full-time Job function
Job function Other Industries Hospitals and Health Care Referrals increase your chances of interviewing at Molina Healthcare by 2x Get notified about new Customer Representative jobs in
Chula Vista, CA . Customer Service Representative (REMOTE)
Appointment Customer Representative | Work From Home
Contract Position: On-Call Benefits Enroller
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr