Freddie Mac
Principal Application & Technical Support Specialist
Freddie Mac, Chicago, Illinois, United States, 60290
Employer Industry: Healthcare Technology
Why consider this job opportunity: - Salary up to $90,000 - Comprehensive benefits package including retirement benefits, health and welfare benefits, paid time off, parental leave, and life and accident insurance - Opportunity for career advancement and growth within the organization - Flexible hybrid work environment with the option to work from home - Collaborative culture that values learning and problem-solving - Chance to make a positive impact on healthcare decision support
What to Expect (Job Responsibilities): - Troubleshoot and resolve advanced and complex technical issues independently - Serve as an escalation point for complex client issues and provide guidance to team members - Prioritize and manage cases according to SOP guidelines, overseeing workflow efficiency - Develop and deliver training sessions for customers and internal teams independently - Collaborate with cross-functional teams to enhance product support and implement process improvements
What is Required (Qualifications): - 4+ years of product experience or relevant work with healthcare products in technical support, development, or consultancy - Strong understanding of Healthcare Costing - Experience with Axiom Financial/Decision Support application - Proficient knowledge of Microsoft technologies, especially Excel - Working knowledge of SQL
How to Stand Out (Preferred Qualifications): - Experience in technical issue resolution and escalation procedures - Proven experience in managing multiple projects with competing priorities - Familiarity with case management tools, with Salesforce experience being a plus - Proficiency with Tableau or similar data visualization tools
#HealthcareTechnology #TechnicalSupport #CareerOpportunity #HybridWork #InclusiveCulture
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity: - Salary up to $90,000 - Comprehensive benefits package including retirement benefits, health and welfare benefits, paid time off, parental leave, and life and accident insurance - Opportunity for career advancement and growth within the organization - Flexible hybrid work environment with the option to work from home - Collaborative culture that values learning and problem-solving - Chance to make a positive impact on healthcare decision support
What to Expect (Job Responsibilities): - Troubleshoot and resolve advanced and complex technical issues independently - Serve as an escalation point for complex client issues and provide guidance to team members - Prioritize and manage cases according to SOP guidelines, overseeing workflow efficiency - Develop and deliver training sessions for customers and internal teams independently - Collaborate with cross-functional teams to enhance product support and implement process improvements
What is Required (Qualifications): - 4+ years of product experience or relevant work with healthcare products in technical support, development, or consultancy - Strong understanding of Healthcare Costing - Experience with Axiom Financial/Decision Support application - Proficient knowledge of Microsoft technologies, especially Excel - Working knowledge of SQL
How to Stand Out (Preferred Qualifications): - Experience in technical issue resolution and escalation procedures - Proven experience in managing multiple projects with competing priorities - Familiarity with case management tools, with Salesforce experience being a plus - Proficiency with Tableau or similar data visualization tools
#HealthcareTechnology #TechnicalSupport #CareerOpportunity #HybridWork #InclusiveCulture
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
#J-18808-Ljbffr