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Lead ServiceNow Business Analyst
role at
Jobs via Dice
2 days ago Be among the first 25 applicants
Capgemini Government Solutions (CGS) LLC is seeking a highly skilled Lead ServiceNow Business Analyst to drive quality assurance and business analysis efforts across ServiceNow implementations for government clients. This role involves gathering and documenting user requirements, developing test plans, and ensuring compliance with regulatory standards. The ideal candidate will have a strong background in Agile methodologies, software testing, and stakeholder collaboration.
Job Responsibilities:
Gather and document user requirements in the form of user stories and acceptance criteria.
Develop and implement Software Quality Assurance (SQA) plans and procedures to ensure requirements are met.
Translate business requirements into detailed test cases and scripts.
Perform functional, regression, and integration testing on ServiceNow applications.
Conduct independent assessments of development deliverables and processes.
Ensure compliance with applicable regulatory and quality standards.
Lead audits, data reviews, and documentation analysis.
Collaborate with development teams and stakeholders to ensure alignment and clarity.
Utilize test automation tools and frameworks to enhance testing efficiency.
Apply ServiceNow testing best practices and methodologies.
Create and maintain documentation including test plans, test cases, and test scripts.
Facilitate workshops, user interviews, and stakeholder meetings.
Coach and mentor team members, fostering a culture of continuous improvement.
Required Qualifications:
U.S. Citizenship is required.
Obtaining and maintaining an active Government Security Clearance.
Bachelor’s degree in business administration, computer science, or a related field or equivalent experience.
Minimum of 6 years of experience in a business analyst or similar role.
Experience as a Lead Business Analyst and/or Tester on ServiceNow Platform or similar technologies.
ISTQB or similar software testing certification or equivalent work experience.
Experience leading Agile/Scrum teams and applying Agile methodologies.
Strong understanding of ITIL processes and ServiceNow architecture.
Familiarity with ServiceNow reporting and analytics capabilities.
Excellent attention to detail and analytical thinking.
Strong communication and facilitation skills.
Ability to collaborate effectively with cross-functional teams and stakeholders.
Experience with test automation tools and frameworks.
Preferred Qualifications:
Having and maintaining an active Government Security Clearance.
Agile Development Methodology experience, certification (e.g., CSM, PSM) preferred.
ServiceNow Certified System Administrator (CSA) preferred.
Proven experience in leading agile teams and facilitating scrum ceremonies.
Ability to adapt to changing priorities and work in a fast-paced environment.
About Capgemini Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members worldwide. With a 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address their business needs across strategy, design, and operations, driven by cloud, data, AI, connectivity, software, digital engineering, and platforms. The group reported €22 billion in global revenues in 2022.
Disclaimer All qualified applicants will be considered for employment based on their skills and merit. Capgemini may capture your image during the interview process for verification purposes. Applicants must have valid work authorization in the US without requiring sponsorship. Salary ranges are disclosed in compliance with pay transparency laws, with a typical range of $110k-$140k for this role. Other benefits include potential bonuses, paid time off, health insurance, 401(k), and more. Salary and benefits are at the company's discretion and may vary.
Additional Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Research, Analyst, and IT
Industries: Software Development
Referrals can double your chances of interview success. Get notified about similar jobs in McLean, VA.
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Lead ServiceNow Business Analyst
role at
Jobs via Dice
2 days ago Be among the first 25 applicants
Capgemini Government Solutions (CGS) LLC is seeking a highly skilled Lead ServiceNow Business Analyst to drive quality assurance and business analysis efforts across ServiceNow implementations for government clients. This role involves gathering and documenting user requirements, developing test plans, and ensuring compliance with regulatory standards. The ideal candidate will have a strong background in Agile methodologies, software testing, and stakeholder collaboration.
Job Responsibilities:
Gather and document user requirements in the form of user stories and acceptance criteria.
Develop and implement Software Quality Assurance (SQA) plans and procedures to ensure requirements are met.
Translate business requirements into detailed test cases and scripts.
Perform functional, regression, and integration testing on ServiceNow applications.
Conduct independent assessments of development deliverables and processes.
Ensure compliance with applicable regulatory and quality standards.
Lead audits, data reviews, and documentation analysis.
Collaborate with development teams and stakeholders to ensure alignment and clarity.
Utilize test automation tools and frameworks to enhance testing efficiency.
Apply ServiceNow testing best practices and methodologies.
Create and maintain documentation including test plans, test cases, and test scripts.
Facilitate workshops, user interviews, and stakeholder meetings.
Coach and mentor team members, fostering a culture of continuous improvement.
Required Qualifications:
U.S. Citizenship is required.
Obtaining and maintaining an active Government Security Clearance.
Bachelor’s degree in business administration, computer science, or a related field or equivalent experience.
Minimum of 6 years of experience in a business analyst or similar role.
Experience as a Lead Business Analyst and/or Tester on ServiceNow Platform or similar technologies.
ISTQB or similar software testing certification or equivalent work experience.
Experience leading Agile/Scrum teams and applying Agile methodologies.
Strong understanding of ITIL processes and ServiceNow architecture.
Familiarity with ServiceNow reporting and analytics capabilities.
Excellent attention to detail and analytical thinking.
Strong communication and facilitation skills.
Ability to collaborate effectively with cross-functional teams and stakeholders.
Experience with test automation tools and frameworks.
Preferred Qualifications:
Having and maintaining an active Government Security Clearance.
Agile Development Methodology experience, certification (e.g., CSM, PSM) preferred.
ServiceNow Certified System Administrator (CSA) preferred.
Proven experience in leading agile teams and facilitating scrum ceremonies.
Ability to adapt to changing priorities and work in a fast-paced environment.
About Capgemini Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members worldwide. With a 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address their business needs across strategy, design, and operations, driven by cloud, data, AI, connectivity, software, digital engineering, and platforms. The group reported €22 billion in global revenues in 2022.
Disclaimer All qualified applicants will be considered for employment based on their skills and merit. Capgemini may capture your image during the interview process for verification purposes. Applicants must have valid work authorization in the US without requiring sponsorship. Salary ranges are disclosed in compliance with pay transparency laws, with a typical range of $110k-$140k for this role. Other benefits include potential bonuses, paid time off, health insurance, 401(k), and more. Salary and benefits are at the company's discretion and may vary.
Additional Details
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Research, Analyst, and IT
Industries: Software Development
Referrals can double your chances of interview success. Get notified about similar jobs in McLean, VA.
#J-18808-Ljbffr