The Intersect Group
Site Support Specialist
Find out more about this role by reading the information below, then apply to be considered.
Location: In office 5 days a week, Zip Code: 20006
Quarterly travel to surrounding offices
Daily Responsibilities
Provide excellent customer service and practice total contact ownership from acknowledgment to closure. Document problem descriptions and resolutions using the ITSM system. Participate in ticket creation, escalation, and follow-up. Telephone administration, setup, and support, including adds, removes, changes. Mobile device setup and support. Troubleshoot network connectivity issues on desktop and laptop computers. Maintain accurate inventory of office equipment. Hardware installation, repair, and support, including printers, conference room AV equipment, wireless access points, and server room equipment. Imaging, deployment, and support of desktops, laptops, and peripherals, including user profile provisioning. Perform Windows OS and application software installation, repair, and support. Provide first and second level technology support for 100+ end users (attorneys and legal staff) across hardware and software issues. Support 72 users in the main office and 50+ users in surrounding offices. Requirements
Strong customer service and communication skills (face-to-face, phone, email). Working knowledge of Dell and Lenovo laptops and desktops, Windows OS, Office Suite, Document Management Systems, mobile devices, and enterprise networks. 4+ years of experience in a technical support position. 4-year degree in IT or related field, or equivalent work experience. Preferred Qualifications
Document management system support experience. Mobile device management. SSCM experience. Help Desk Institute, ITIL Foundation, and CompTIA A+ certifications preferred. Microsoft Office and Azure certifications preferred.
#J-18808-Ljbffr
Provide excellent customer service and practice total contact ownership from acknowledgment to closure. Document problem descriptions and resolutions using the ITSM system. Participate in ticket creation, escalation, and follow-up. Telephone administration, setup, and support, including adds, removes, changes. Mobile device setup and support. Troubleshoot network connectivity issues on desktop and laptop computers. Maintain accurate inventory of office equipment. Hardware installation, repair, and support, including printers, conference room AV equipment, wireless access points, and server room equipment. Imaging, deployment, and support of desktops, laptops, and peripherals, including user profile provisioning. Perform Windows OS and application software installation, repair, and support. Provide first and second level technology support for 100+ end users (attorneys and legal staff) across hardware and software issues. Support 72 users in the main office and 50+ users in surrounding offices. Requirements
Strong customer service and communication skills (face-to-face, phone, email). Working knowledge of Dell and Lenovo laptops and desktops, Windows OS, Office Suite, Document Management Systems, mobile devices, and enterprise networks. 4+ years of experience in a technical support position. 4-year degree in IT or related field, or equivalent work experience. Preferred Qualifications
Document management system support experience. Mobile device management. SSCM experience. Help Desk Institute, ITIL Foundation, and CompTIA A+ certifications preferred. Microsoft Office and Azure certifications preferred.
#J-18808-Ljbffr