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Tyler Technologies

Senior CloudOps Support Analyst

Tyler Technologies, Atlanta, Georgia, United States, 30383

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At Tyler Technologies, were building the next generation of ERP solutions to power Connected Communities helping local governments and school districts centralize data and streamline their operations. As a CloudOps Engineer , you will play a critical role in designing, building, and maintaining the highly available, scalable, and secure cloud infrastructure that supports our financial management, human resources, tax billing, and asset management solutions. What Youll Do: Develop & Optimize Cloud Infrastructure Build and enhance the cloud environment that powers our next-generation ERP solutions. Automate & Improve Operations Implement automation tools to streamline deployments, monitoring, and security. Ensure Scalability & Security Maintain a robust, secure, and efficient cloud environment to support our growing customer base. Collaborate & Innovate Work alongside top engineers to drive continuous improvements in cloud operations and software development. Who Were Looking For: Cloud & Automation Expertise Passion for cloud operations with a focus on automation, scalability, and security. Software Development Skills Passion for building and maintaining cloud-based services at scale. Passion for Innovation A problem-solver eager to push the boundaries of cloud technology. Join a company thats making a real impact by helping local governments and school districts operate more efficiently. If youre ready to take on the challenge and be part of something bigger, apply today! Responsibilities As a key member of our team, you will: Service Desk Duties Help our clients and stakeholders by participating without service desk and provide exceptional customer service at all times. Provide On-Call Support Participate in periodic on-call duties to maintain system stability and reliability. Learn DevOps Best Practices Learn too advocate for and implement best practices and design patterns across all supported products and teams. Implement CI/CD Pipelines Collaborate with various product teams to design, develop, and optimize comprehensive Continuous Integration/Continuous Deployment (CI/CD) pipelines. Enhance ERP Hosting Platform Help build the next generation of our ERP hosting platform by leveraging Infrastructure as Code (IaC), Configuration Management, and Event-Driven Infrastructure to ensure secure, scalable, and resilient deployments. Develop Automation Tools Create tools to streamline service deployment and improve monitoring in a large-scale distributed environment. Drive DevOps Transformation Work with teams to architect and implement innovative software solutions that support DevOps and Agile transformation initiatives. Collaborate Across Teams Work closely with internal and external teams to develop and implement efficient solutions. Foster a Learning Culture Continuously expand your expertise and actively share knowledge with colleagues to support professional growth. Offer Constructive Feedback Provide respectful and actionable feedback to leadership to improve DevOps strategies and objectives. Stay Informed Maintain a strong understanding of DevOps principles and advocate for the adoption of best practices by application teams. This role requires a proactive mindset, a passion for innovation, and the ability to work effectively in a dynamic, collaborative environment. Qualifications Technical Experience Jira and Confluence

Previous experience with Jira and Confluence required Cloud & DevOps Expertise Passion for learning in a cloud-focused DevOps, CloudOps, or software engineering role, preferably in AWS . CI/CD Experience Passion for working in a CI/CD environment , implementing and maintaining automation pipelines. Linux Administration Passion for learning and managing Linux-based systems. Linux and Windows Configuration Passion for learning tools such as ansible, run deck, chef and puppet . High Availability & Security Passion for learning how to design or maintai n highly available and secure cloud systems. AWS Workload Management Passion for learning how to migrat e and manag e workloads in AWS. Software Development Passion for learning how to develop in an Object-Oriented language (C# .NET preferred) . Scripting Skills Passion for learning scripting with Bash or Python . Infrastructure as Code (IaC) Passion for learning IaC such as Terraform (preferred) CI/CD Platforms Passion for learning CI/CD platform s such as Harness, Jenkins, or GitHub Actions . Monitoring & Observability Passion for learning real-time monitoring to ols such as Datadog . Microservices Architecture Passion for learning microservice-based system design . Soft Skills & Mindset Verbal and Written Communication

Must be able to communicate effectively with both technical and non-technical audiences, in writing and verbally Attention to Detail and Organizational Skills

Must demonstrate strong attention to detail and the ability to stay organized while managing multiple tasks simultaneously Problem-Solving Ability Able to analyze and resolve complex technical challenges with guidance. Collaboration & Communication Strong verbal and written communication skills to work effectively with teams. Self-Motivation Capable of working independently while also contributing to a team. Commitment to Best Practices Passion for defining and implementing industry best practices. Continuous Learning Willingness to explore new technologies and teach others what you learn. This role is ideal for someone eager to grow in a cloud-native DevOps environment , apply best practices, and contribute to a culture of learning and innovation. Home Careers Job Listings Senior CloudOps Support Analyst Senior CloudOps Support Analyst

Apply Online Why Join Us? At Tyler Technologies, were building the next generation of ERP solutions to power Connected Communities helping local governments and school districts centralize data and streamline their operations. As a CloudOps Engineer , you will play a critical role in designing, building, and maintaining the highly available, scalable, and secure cloud infrastructure that supports our financial management, human resources, tax billing, and asset management solutions. What Youll Do: Develop & Optimize Cloud Infrastructure Build and enhance the cloud environment that powers our next-generation ERP solutions. Automate & Improve Operations Implement automation tools to streamline deployments, monitoring, and security. Ensure Scalability & Security Maintain a robust, secure, and efficient cloud environment to support our growing customer base. Collaborate & Innovate Work alongside top engineers to drive continuous improvements in cloud operations and software development. Who Were Looking For: Cloud & Automation Expertise Passion for cloud operations with a focus on automation, scalability, and security. Software Development Skills Passion for building and maintaining cloud-based services at scale. Passion for Innovation A problem-solver eager to push the boundaries of cloud technology. Join a company thats making a real impact by helping local governments and school districts operate more efficiently. If youre ready to take on the challenge and be part of something bigger, apply today! Responsibilities As a key member of our team, you will: Service Desk Duties Help our clients and stakeholders by participating without service desk and provide exceptional customer service at all times. Provide On-Call Support Participate in periodic on-call duties to maintain system stability and reliability. Learn DevOps Best Practices Learn too advocate for and implement best practices and design patterns across all supported products and teams. Implement CI/CD Pipelines Collaborate with various product teams to design, develop, and optimize comprehensive Continuous Integration/Continuous Deployment (CI/CD) pipelines. Enhance ERP Hosting Platform Help build the next generation of our ERP hosting platform by leveraging Infrastructure as Code (IaC), Configuration Management, and Event-Driven Infrastructure to ensure secure, scalable, and resilient deployments. Develop Automation Tools Create tools to streamline service deployment and improve monitoring in a large-scale distributed environment. Drive DevOps Transformation Work with teams to architect and implement innovative software solutions that support DevOps and Agile transformation initiatives. Collaborate Across Teams Work closely with internal and external teams to develop and implement efficient solutions. Foster a Learning Culture Continuously expand your expertise and actively share knowledge with colleagues to support professional growth. Offer Constructive Feedback Provide respectful and actionable feedback to leadership to improve DevOps strategies and objectives. Stay Informed Maintain a strong understanding of DevOps principles and advocate for the adoption of best practices by application teams. This role requires a proactive mindset, a passion for innovation, and the ability to work effectively in a dynamic, collaborative environment. Qualifications Technical Experience Service Desk Experience

Prior service desk experience preferred

Jira and Confluence

Previous experience with Jira and Confluence required Cloud & DevOps Expertise Passion for learning in a cloud-focused DevOps, CloudOps, or software engineering role, preferably in AWS . CI/CD Experience Passion for working in a CI/CD environment , implementing and maintaining automation pipelines. Linux Administration Passion for learning and managing Linux-based systems. Linux and Windows Configuration Passion for learning tools such as ansible, run deck, chef and puppet . High Availability & Security Passion for learning how to design or maintai n highly available and secure cloud systems. AWS Workload Management Passion for learning how to migrat e and manag e workloads in AWS. Software Development Passion for learning how to develop in an Object-Oriented language (C# .NET preferred) . Scripting Skills Passion for learning scripting with Bash or Python . Infrastructure as Code (IaC) Passion for learning IaC such as Terraform (preferred) CI/CD Platforms Passion for learning CI/CD platform s such as Harness, Jenkins, or GitHub Actions . Monitoring & Observability Passion for learning real-time monitoring to ols such as Datadog . Microservices Architecture Passion for learning microservice-based system design . Soft Skills & Mindset Verbal and Written Communication

Must be able to communicate effectively with both technical and non-technical audiences, in writing and verbally

Attention to Detail and Organizational Skills

Must demonstrate strong attention to detail and the ability to stay organized while managing multiple tasks simultaneously

Problem-Solving Ability Able to analyze and resolve complex technical challenges with guidance. Collaboration & Communication Strong verbal and written communication skills to work effectively with teams. Self-Motivation Capable of working independently while also contributing to a team. Commitment to Best Practices Passion for defining and implementing industry best practices. Continuous Learning Willingness to explore new technologies and teach others what you learn. This role is ideal for someone eager to grow in a cloud-native DevOps environment , apply best practices, and contribute to a culture of learning and innovation. Location

Manila, Philippines Apply Online Requisition Number:2025-7453

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Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.

Don't be fooled by criminals making false employment offers, requesting personal and financial information, or impersonating Tyler management. In our recruiting practice, we do not Extend job offers to candidates we have never spoken with on the phone or in-person Request financial information from candidates Offer jobs through chat rooms, meetups, or hangouts If you feel you may have been in contact with someone falsely representing Tyler, please contact info@tylertech.com immediately and provide us with as much information as possible about the exchange. If you opened or clicked on any links or attachments within a suspicious job offer, we recommend running a full antivirus scan on your computer to make sure no malware was downloaded. spacer module is 25px Get to Know Our Tyler Family

At Tyler, team membersare valued and encouraged to innovate, while having fun along the way. Join usand see why we love working here. To make work even more rewarding, we offer a wide range of benefits to support the overall wellness of you and eligible family members. While committed to serving the public sector, were also dedicated to investing in our people. Be a part of our passionate community where you can grow. Join our Talent Network to stay connected and up to date on our latest job openings and talent news. #J-18808-Ljbffr