Cisco Systems, Inc.
Senior Machine Learning Engineer, NLP
Cisco Systems, Inc., San Jose, California, United States, 95199
AI or Artificial Intelligence, Cloud & AI (DCN & Compute), Services & Software, Software Development, Webex (Collaboration)
Job Id: 1435420
The application window is expected to close on: April 14, 2025.
Meet the Team
Cisco Webex is the world's #1 business collaboration and customer engagement platform, used across all industries to support governments, businesses, education, and more, including use by 85% of Fortune 500 companies. The workplace of the future will be powered by AI, and we, Collaboration AI, are responsible for building AI/ML intelligent experiences within Cisco’s Webex portfolio. Our team focuses on various AI fronts to enrich collaboration use cases, including audio codec technologies, automatic speech recognition (ASR), text-to-speech (TTS), natural language processing (NLP), and computer vision (CV). We aim to build next-generation AI solutions in collaboration software, devices, and APIs, enhancing distributed team efficiency and improving all aspects of people connection. What You’ll Do
As a Senior Machine Learning Engineer on the Collaboration AI team, you will innovate NLP/LLM solutions for Webex products. Your responsibilities include, but are not limited to: Explore and implement next-gen LLM technologies, focusing on retrieval-augmented generation (RAG), AI agents, and agentic workflows. Fast prototype innovative concepts and create viable paths to production. Conduct applied ML research, establish benchmarking methods, evaluate against baselines, perform ablation studies, and deliver actionable recommendations. Balance technical trade-offs to determine optimal production solutions. Collaborate with system engineers, product managers, and client teams to drive productization. Level up the team's AI/ML savviness as an AI knowledge catalyst. Who You’ll Work With
You’ll join a small, high-caliber team of ML specialists, NLP, Speech, and CV practitioners, product gurus, and world-class designers. We adapt quickly, continuously improve, and deliver high-impact results. Minimum Requirements
M.S. or Ph.D. in Computer Science, Mathematics, or a related field. 5+ years of experience with Natural Language Processing. 2+ years of experience implementing LLM technologies, systems, and applications. Proficiency with deep learning frameworks (e.g., PyTorch, JAX, Keras, TensorFlow) and production Python programming skills. Preferred Requirements
Proven experience deploying NLP/LLM solutions in production environments. Strong judgment to assess practical value versus industry hype. Demonstrated persistence in problem-solving complex challenges. Deep intellectual curiosity in emerging AI technologies. Engineering mentality at heart. Research contributions in NLP (publications, patents, presentations) are a plus. #WeAreCisco
#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all. Our passion is connection—we celebrate our employees’ diverse backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Message to applicants applying to work in the U.S. and/or Canada:
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. Individual pay is determined by the candidate's hiring location and additional factors, including skillset, experience, and relevant education. Sign up to receive notifications of similar jobs #J-18808-Ljbffr
Cisco Webex is the world's #1 business collaboration and customer engagement platform, used across all industries to support governments, businesses, education, and more, including use by 85% of Fortune 500 companies. The workplace of the future will be powered by AI, and we, Collaboration AI, are responsible for building AI/ML intelligent experiences within Cisco’s Webex portfolio. Our team focuses on various AI fronts to enrich collaboration use cases, including audio codec technologies, automatic speech recognition (ASR), text-to-speech (TTS), natural language processing (NLP), and computer vision (CV). We aim to build next-generation AI solutions in collaboration software, devices, and APIs, enhancing distributed team efficiency and improving all aspects of people connection. What You’ll Do
As a Senior Machine Learning Engineer on the Collaboration AI team, you will innovate NLP/LLM solutions for Webex products. Your responsibilities include, but are not limited to: Explore and implement next-gen LLM technologies, focusing on retrieval-augmented generation (RAG), AI agents, and agentic workflows. Fast prototype innovative concepts and create viable paths to production. Conduct applied ML research, establish benchmarking methods, evaluate against baselines, perform ablation studies, and deliver actionable recommendations. Balance technical trade-offs to determine optimal production solutions. Collaborate with system engineers, product managers, and client teams to drive productization. Level up the team's AI/ML savviness as an AI knowledge catalyst. Who You’ll Work With
You’ll join a small, high-caliber team of ML specialists, NLP, Speech, and CV practitioners, product gurus, and world-class designers. We adapt quickly, continuously improve, and deliver high-impact results. Minimum Requirements
M.S. or Ph.D. in Computer Science, Mathematics, or a related field. 5+ years of experience with Natural Language Processing. 2+ years of experience implementing LLM technologies, systems, and applications. Proficiency with deep learning frameworks (e.g., PyTorch, JAX, Keras, TensorFlow) and production Python programming skills. Preferred Requirements
Proven experience deploying NLP/LLM solutions in production environments. Strong judgment to assess practical value versus industry hype. Demonstrated persistence in problem-solving complex challenges. Deep intellectual curiosity in emerging AI technologies. Engineering mentality at heart. Research contributions in NLP (publications, patents, presentations) are a plus. #WeAreCisco
#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all. Our passion is connection—we celebrate our employees’ diverse backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Message to applicants applying to work in the U.S. and/or Canada:
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. Individual pay is determined by the candidate's hiring location and additional factors, including skillset, experience, and relevant education. Sign up to receive notifications of similar jobs #J-18808-Ljbffr