Merge IT LLC
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IT Support Engineer - Billerica, MA
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Merge IT 1 day ago Be among the first 25 applicants Join to apply for the
IT Support Engineer - Billerica, MA
role at
Merge IT Get AI-powered advice on this job and more exclusive features. Our enterprise-level client is seeking to add an IT Support Engineer to the team in Billerica, MA. Please see below for full details-
Job Notes
6-month contract / extensions possible. Onsite in Billerica, MA Hours: M-F, 8am - 5pm
Pay Rate = $25-28 w2 per hour plus benefits
Position Overview
We are seeking a reliable and customer-focused IT Support Engineer to provide onsite support at a one-person site, backed by a remote team of 25+ peers for collaboration and training. The role includes handling day-to-day IT support needs in a Windows environment, with a strong focus on hardware replacement, device imaging, and user support.
Key Responsibilities
Provide deskside support for end users including IMAC (Install, Move, Add, Change) activities
Reimage and deploy PCs as part of refresh or break/fix processes
Perform hardware troubleshooting and replacement for desktops, laptops, and peripherals
Support users with Office 365 applications and Windows OS issues
Document incidents, service requests, and actions taken using ServiceNow or similar ITSM tools
Collaborate remotely with team members across other locations to resolve complex issues
Perform basic hands-and-feet network support: check switch power status, create console sessions as directed
Ensure timely and professional communication with end users and team leads
Technical Environment & Minimum Requirements
Strong experience supporting Windows desktop environments
Proven hands-on experience with Office 365 at the deskside level
Basic knowledge of device imaging, reimaging, and PC deployment best practices
Excellent problem-solving and customer service skills
Nice To Have
Experience using ServiceNow or similar ticketing systems
Familiarity with Windows Autopilot deployments
Hands-and-feet network support (switch checks, console sessions)
Certifications
Certifications such as A+, MCP, or ITIL are a plus but not required
Why Choose Merge IT?
We have a team of talented and ambitious professionals that drive growth by identifying and delivering top quality IT talent for our Fortune 100, enterprise-level clients (aka Big Name - think big banks, big pharma, etc.).
We would love to connect with you! Follow us on social media and be the first to know about open positions, career advice, and insider tips and tricks. Find us by searching @MergeITLLC on Instagram, Facebook, or Twitter or paste this link into your browser: (url removed)
Merge IT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Nothing in this job posting guarantees employment.
Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
IT Services and IT Consulting and Civil Engineering Referrals increase your chances of interviewing at Merge IT by 2x Sign in to set job alerts for Information Technology Support Engineer roles.
Woburn, MA $50,000.00-$60,000.00 2 weeks ago Bedford, MA $55,000.00-$62,000.00 2 days ago Bedford, MA $70,000.00-$90,000.00 2 weeks ago Service Desk Specialist / IT Support Specialist
Boston, MA $46,900.00-$103,000.00 6 hours ago Waltham, MA $75,000.00-$90,000.00 16 hours ago Lead Support Engineer, Corporate IT Operations
Waltham, MA $80,000.00-$110,000.00 1 week ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
IT Support Engineer - Billerica, MA
role at
Merge IT 1 day ago Be among the first 25 applicants Join to apply for the
IT Support Engineer - Billerica, MA
role at
Merge IT Get AI-powered advice on this job and more exclusive features. Our enterprise-level client is seeking to add an IT Support Engineer to the team in Billerica, MA. Please see below for full details-
Job Notes
6-month contract / extensions possible. Onsite in Billerica, MA Hours: M-F, 8am - 5pm
Pay Rate = $25-28 w2 per hour plus benefits
Position Overview
We are seeking a reliable and customer-focused IT Support Engineer to provide onsite support at a one-person site, backed by a remote team of 25+ peers for collaboration and training. The role includes handling day-to-day IT support needs in a Windows environment, with a strong focus on hardware replacement, device imaging, and user support.
Key Responsibilities
Provide deskside support for end users including IMAC (Install, Move, Add, Change) activities
Reimage and deploy PCs as part of refresh or break/fix processes
Perform hardware troubleshooting and replacement for desktops, laptops, and peripherals
Support users with Office 365 applications and Windows OS issues
Document incidents, service requests, and actions taken using ServiceNow or similar ITSM tools
Collaborate remotely with team members across other locations to resolve complex issues
Perform basic hands-and-feet network support: check switch power status, create console sessions as directed
Ensure timely and professional communication with end users and team leads
Technical Environment & Minimum Requirements
Strong experience supporting Windows desktop environments
Proven hands-on experience with Office 365 at the deskside level
Basic knowledge of device imaging, reimaging, and PC deployment best practices
Excellent problem-solving and customer service skills
Nice To Have
Experience using ServiceNow or similar ticketing systems
Familiarity with Windows Autopilot deployments
Hands-and-feet network support (switch checks, console sessions)
Certifications
Certifications such as A+, MCP, or ITIL are a plus but not required
Why Choose Merge IT?
We have a team of talented and ambitious professionals that drive growth by identifying and delivering top quality IT talent for our Fortune 100, enterprise-level clients (aka Big Name - think big banks, big pharma, etc.).
We would love to connect with you! Follow us on social media and be the first to know about open positions, career advice, and insider tips and tricks. Find us by searching @MergeITLLC on Instagram, Facebook, or Twitter or paste this link into your browser: (url removed)
Merge IT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Nothing in this job posting guarantees employment.
Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
IT Services and IT Consulting and Civil Engineering Referrals increase your chances of interviewing at Merge IT by 2x Sign in to set job alerts for Information Technology Support Engineer roles.
Woburn, MA $50,000.00-$60,000.00 2 weeks ago Bedford, MA $55,000.00-$62,000.00 2 days ago Bedford, MA $70,000.00-$90,000.00 2 weeks ago Service Desk Specialist / IT Support Specialist
Boston, MA $46,900.00-$103,000.00 6 hours ago Waltham, MA $75,000.00-$90,000.00 16 hours ago Lead Support Engineer, Corporate IT Operations
Waltham, MA $80,000.00-$110,000.00 1 week ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr