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SAP OTC Analyst Returns/RMA & EDI Integration

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SAP OTC Analyst Returns/RMA & EDI Integration

SAP OTC Analyst Returns/RMA & EDI Integration

1 day ago Be among the first 25 applicants Dice is the leading career destination for tech experts at every stage of their careers. Our client, DynPro Inc., is seeking the following. Apply via Dice today!

Job Overview:

We are seeking a seasoned

SAP OTC Business Systems Analyst

to lead the design, configuration, and implementation of

automated Return Material Authorization (RMA) processes

with a focus on

EDI integration . The ideal candidate will bring deep expertise in

SAP SD configuration , strong experience in

EDI (IDoc/X12/EDIFACT) , and a track record of delivering large-scale

order-to-cash (OTC) transformations

in complex environments.

Key Responsibilities:

Gather and document detailed business requirements for RMA and returns processes spanning Sales Orders, Deliveries, Billing, and Credit Memos. Configure core SAP SD components (document types, item categories, copy control rules) to support reverse logistics and return scenarios. Design and manage EDI interfaces for inbound and outbound sales, shipping, and credit documents using IDoc, X12, and EDIFACT standards. Collaborate with SAP CPI middleware team to define functional specifications for IDoc-EDI mapping, transformation logic, and exception handling. Create and execute integration and user acceptance test (UAT) scripts; drive defect resolution and secure business sign-off. Author functional specs for ABAP developments including custom reports, IDoc extensions, and validation logic. Lead cutover planning and hyper-care support post-deployment, ensuring successful adoption of automated RMA workflows. Monitor performance of automated returns processes and proactively identify areas for optimization.

Required Experience:

10+ years of experience with SAP SD in global, enterprise-scale environments. Proven hands-on expertise in OTC returns management, including returns, repairs, and credit memo processes. Deep functional and technical knowledge of EDI configurations, IDoc processing, and X12/EDIFACT standards. Prior experience working with SAP middleware tools like CPI/PI/PO for integration projects. Strong experience creating FS documents, conducting workshops, and collaborating with ABAP and middleware teams. Experience in leading end-to-end rollout cycles including cut-over and hyper-care phases.

Preferred Qualifications:

Experience in high-tech or manufacturing industry returns processes. Exposure to SAP S/4HANA is a plus. Familiarity with agile delivery methodologies.

Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Job function

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