ActioNet, Inc.
Service Desk Agent, Junior (Junior IT Specialist)
ActioNet, Inc., Washington, District of Columbia, us, 20022
Service Desk Agent, Junior (Junior IT Specialist) | Req#4028
Location:
Washington, D.C. Clearance Requirement:
U.S. Citizenship with eligibility for High Public Trust
As a Junior Service Desk Agent, you will assist Treasury Department end users with routine IT needs, including password resets, basic application troubleshooting, and general technical support. You will ensure all service desk interactions are accurately documented in ServiceNow and help improve the knowledge base to enhance future support efficiency. This role offers an opportunity to develop technical expertise while contributing to the success of a high-performance federal IT service desk.
Salary Range:
$50K-$57K
Duties and Responsibilities
Provide first-level technical support via phone, email, or ticketing system.
Resolve incidents and service requests in accordance with documented procedures.
Accurately update ServiceNow records for all interactions.
Collaborate with technical teams on escalated or complex issues.
Meet or exceed SLAs and support performance metrics (>90% first-call resolution).
Basic Qualifications (Required)
U.S. Citizenship and eligibility for High Public Trust clearance.
1–8+ years of relevant IT support experience.
Proficiency in troubleshooting Windows OS, Microsoft Office Suite, and common desktop tools.
Experience with ITSM tools such as ServiceNow.
Strong communication and customer service skills.
Preferred Qualifications
CompTIA A+, Network+, or Security+ certification.
Familiarity with ServiceNow or other ITSM platforms.
Experience supporting federal government or large enterprise IT environments.
ITIL Foundation certification or equivalent training.
ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security, and IT Managed Services. With 25+ years of stellar past performance, ActioNet is the premier Trusted Innogrator!
Advanced and Managed IT Services
Agile Software Development
DevSecOps
Cybersecurity
Health IT
C4ISR & SIGINT
Data Center Engineering & Operations
Why ActioNet? Our Passion for Quality is at the heart of everything we do:
Commitment to Employees: We invest in our ActioNeters to make ActioNet a great place to work.
Commitment to Customers: We strive for Service Delivery Excellence.
Commitment to Community: We give back and help make the world a better place.
ActioNet has been named a Top Workplace for eleven consecutive years (2014-2024) with a 98% customer retention rate. We are passionate about our mission to support the safety, security, health, and well-being of our nation.
What’s in It For You? Join an exceptional team and a culture that fosters mutual success. We provide the tools to succeed; bring your ideas, energy, and desire to grow your career. Are you ready to make a difference?
ActioNet is an equal-opportunity employer that values diversity and does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.
Benefits for Full-Time Employees include:
Medical Insurance
Vision Insurance
Life and AD&D Insurance
401(k) Savings Plan
Education and Professional Training
Flexible Spending Accounts (FSA)
Employee Referral and Merit Recognition Programs
Employee Assistance and Identity Theft Protection
#J-18808-Ljbffr
Washington, D.C. Clearance Requirement:
U.S. Citizenship with eligibility for High Public Trust
As a Junior Service Desk Agent, you will assist Treasury Department end users with routine IT needs, including password resets, basic application troubleshooting, and general technical support. You will ensure all service desk interactions are accurately documented in ServiceNow and help improve the knowledge base to enhance future support efficiency. This role offers an opportunity to develop technical expertise while contributing to the success of a high-performance federal IT service desk.
Salary Range:
$50K-$57K
Duties and Responsibilities
Provide first-level technical support via phone, email, or ticketing system.
Resolve incidents and service requests in accordance with documented procedures.
Accurately update ServiceNow records for all interactions.
Collaborate with technical teams on escalated or complex issues.
Meet or exceed SLAs and support performance metrics (>90% first-call resolution).
Basic Qualifications (Required)
U.S. Citizenship and eligibility for High Public Trust clearance.
1–8+ years of relevant IT support experience.
Proficiency in troubleshooting Windows OS, Microsoft Office Suite, and common desktop tools.
Experience with ITSM tools such as ServiceNow.
Strong communication and customer service skills.
Preferred Qualifications
CompTIA A+, Network+, or Security+ certification.
Familiarity with ServiceNow or other ITSM platforms.
Experience supporting federal government or large enterprise IT environments.
ITIL Foundation certification or equivalent training.
ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security, and IT Managed Services. With 25+ years of stellar past performance, ActioNet is the premier Trusted Innogrator!
Advanced and Managed IT Services
Agile Software Development
DevSecOps
Cybersecurity
Health IT
C4ISR & SIGINT
Data Center Engineering & Operations
Why ActioNet? Our Passion for Quality is at the heart of everything we do:
Commitment to Employees: We invest in our ActioNeters to make ActioNet a great place to work.
Commitment to Customers: We strive for Service Delivery Excellence.
Commitment to Community: We give back and help make the world a better place.
ActioNet has been named a Top Workplace for eleven consecutive years (2014-2024) with a 98% customer retention rate. We are passionate about our mission to support the safety, security, health, and well-being of our nation.
What’s in It For You? Join an exceptional team and a culture that fosters mutual success. We provide the tools to succeed; bring your ideas, energy, and desire to grow your career. Are you ready to make a difference?
ActioNet is an equal-opportunity employer that values diversity and does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.
Benefits for Full-Time Employees include:
Medical Insurance
Vision Insurance
Life and AD&D Insurance
401(k) Savings Plan
Education and Professional Training
Flexible Spending Accounts (FSA)
Employee Referral and Merit Recognition Programs
Employee Assistance and Identity Theft Protection
#J-18808-Ljbffr