ASCENDING LLC
2 days ago Be among the first 25 applicants
Location:
North East Ohio (Onsite, managing a multi-regional team)
Job Type:
long-term Contract-to-Hire
Are you a seasoned IT professional ready to lead and innovate? We're searching for a
Desktop Support Manager
to spearhead our geographically dispersed IT support team. This isn't just a management role; it's a
"player/coach" opportunity , splitting your time 50/50 between hands-on technical support and strategic team leadership.
You'll be crucial in delivering
"white-glove" support
to our C-level executives and other high-visibility stakeholders across approximately 1,400 users. Your leadership will extend to a local team in North East Ohio and a remote team across multiple U.S. locations.
What You'll Do
Lead & Mentor: Guide and develop a team of 6-8 desktop support technicians, both local and remote. Optimize Operations: Oversee daily ticketing, manage vendors, and implement a unified service desk queue to streamline support. Provide Hands-On Support: Jump in to troubleshoot Windows OS, Microsoft 365, hardware, and networking issues when needed. Strategic Impact: Play a key role in shaping the future of our IT support organization, driving process improvements and enhancing user experience. Executive Support: Ensure top-tier, high-touch support for our senior leadership and critical meetings. Escalation Point: Serve as the primary point for resolving high-impact and sensitive support issues.
Who We're Looking For
Experienced Leader: Proven track record leading desktop support teams across multiple regions, managing operations for both general users and senior executives. Technical Expert: Strong background in technical support and troubleshooting. Communication & Diplomacy: Excellent communication skills with the ability to navigate and defuse challenging situations. Process-Oriented: Familiarity with ITIL or similar frameworks and a history of driving process improvements and tool adoption. Customer-Obsessed: A genuine passion for delivering exceptional customer service and building strong rapport at all organizational levels. Adaptable & Composed: Thrives in a fast-paced environment, capable of managing diverse personalities, and remains solutions-focused under pressure. An extroverted and approachable leadership style is a strong plus.
If you're a resourceful, forward-thinking leader eager to make a significant impact in a dynamic IT environment, we encourage you to apply!
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
IT Services and IT Consulting Referrals increase your chances of interviewing at ASCENDING Inc. by 2x Sign in to set job alerts for Desktop Support Manager roles.
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
North East Ohio (Onsite, managing a multi-regional team)
Job Type:
long-term Contract-to-Hire
Are you a seasoned IT professional ready to lead and innovate? We're searching for a
Desktop Support Manager
to spearhead our geographically dispersed IT support team. This isn't just a management role; it's a
"player/coach" opportunity , splitting your time 50/50 between hands-on technical support and strategic team leadership.
You'll be crucial in delivering
"white-glove" support
to our C-level executives and other high-visibility stakeholders across approximately 1,400 users. Your leadership will extend to a local team in North East Ohio and a remote team across multiple U.S. locations.
What You'll Do
Lead & Mentor: Guide and develop a team of 6-8 desktop support technicians, both local and remote. Optimize Operations: Oversee daily ticketing, manage vendors, and implement a unified service desk queue to streamline support. Provide Hands-On Support: Jump in to troubleshoot Windows OS, Microsoft 365, hardware, and networking issues when needed. Strategic Impact: Play a key role in shaping the future of our IT support organization, driving process improvements and enhancing user experience. Executive Support: Ensure top-tier, high-touch support for our senior leadership and critical meetings. Escalation Point: Serve as the primary point for resolving high-impact and sensitive support issues.
Who We're Looking For
Experienced Leader: Proven track record leading desktop support teams across multiple regions, managing operations for both general users and senior executives. Technical Expert: Strong background in technical support and troubleshooting. Communication & Diplomacy: Excellent communication skills with the ability to navigate and defuse challenging situations. Process-Oriented: Familiarity with ITIL or similar frameworks and a history of driving process improvements and tool adoption. Customer-Obsessed: A genuine passion for delivering exceptional customer service and building strong rapport at all organizational levels. Adaptable & Composed: Thrives in a fast-paced environment, capable of managing diverse personalities, and remains solutions-focused under pressure. An extroverted and approachable leadership style is a strong plus.
If you're a resourceful, forward-thinking leader eager to make a significant impact in a dynamic IT environment, we encourage you to apply!
Seniority level
Seniority level
Mid-Senior level Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
IT Services and IT Consulting Referrals increase your chances of interviewing at ASCENDING Inc. by 2x Sign in to set job alerts for Desktop Support Manager roles.
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr