Neuron7.ai
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Product Manager - Staff
role at
Neuron7.ai Join to apply for the
Product Manager - Staff
role at
Neuron7.ai Direct message the job poster from Neuron7.ai Human Resources, Operations, and Talent Acquisition
Staff Product Manager – AI Diagnostics and Pathways About Us: Neuron7.ai
is a rapidly growing AI-first SaaS company focused on building a category-defining service intelligence product. Backed by leading venture capitalists in Silicon Valley and a distinguished group of angel advisors/investors, we are recognized as a startup to watch. Our platform empowers enterprises to make accurate service decisions at scale by delivering service predictions in seconds through the analysis of structured and unstructured data. Learn more at
Neuron7.ai . Why Join Us: At
Neuron7.ai , you’ll be part of a dynamic and innovative team that is redefining service intelligence. We value creativity, collaboration, and a commitment to pushing boundaries. About the Team: The product team at Neuron7 is new and growing! You’ll join a design + product team working to launch Neuron7’s next wave of innovation and to establish a leading product management development practice at Neuron7. As an early member of the team, you’ll have the opportunity to have significant impact on both product direction and on the team’s practices. Most of Neuron7 is based in either the Bay Area and Bangalore. What You’ll Do: As the
Product Manager for our Diagnostics and Pathways products , you will lead the strategy and execution of our AI-driven troubleshooting and resolution platform. You’ll work closely with engineering, customer success, and field service teams to enhance diagnostic accuracy, optimize workflows, and integrate with key customer service and field service platforms. This role is ideal for someone with experience in
field service management (FSM), customer service platforms (CSP), and resolution intelligence platforms . You’ll help drive
AI-powered diagnostics and resolution Pathways products , reducing mean time to resolution (MTTR) for enterprises. Key Responsibilities -
Own the product roadmap
for Neuron7’s diagnostics solution, focusing on
AI-powered troubleshooting and intelligent issue resolution -
Optimize the set up and onboarding
to the diagnostics and pathways products, reducing the time-to-ROI for our customers and improving the overall usability of the product - Enhance end-user
self-service diagnostic capabilities , allowing end users to resolve issues before escalating to support - Develop and optimize the technician experiences for
looking up troubleshooting details and getting curated expert help where needed, as well as providing feedback - Develop and optimize the product expert experiences for helping product experts
manage and curate information from the field into robust-troubleshooting guidance -
Integrate with major customer service and field service platforms
(e.g., ServiceNow, Salesforce Service Cloud, Microsoft Dynamics, FSM tools) to streamline workflows - Collaborate with
customers’ product experts and technicians to gather feedback , inform the roadmap, and ensure real-world usability and effectiveness - Work with
data science teams to enhance AI models
used for diagnostics, leveraging knowledge graphs, decision trees, and case-based reasoning - Define and track key success metrics , including
diagnostic accuracy, case deflection rates, technician productivity, and first-time fix rates Qualifications -
3-7 years of product management experience , ideally in
AI-powered diagnostics, field service management (FSM), or customer support automation - Strong understanding of
customer service platforms (CSP)
and
resolution intelligence platforms , including tools like
ServiceNow, Salesforce Service Cloud, Microsoft Dynamics, or Zendesk - Experience working with
AI-driven troubleshooting systems, conversational AI, or automated case resolution technologies - Technical proficiency in
LLMs, machine learning, AI search, and case-based reasoning systems
is a plus - Experience collaborating with
field service teams, technical support engineers, and contact center professionals - Strong analytical skills with a data-driven approach to decision-making. Note:
Applicants must be currently authorized to work in the United States on a full-time basis. We are unable to sponsor or take over sponsorship of employment visas at this time. Our Commitment to Diversity and Inclusion: Neuron7.ai
is committed to fostering a diverse and inclusive workplace. We ensure equal employment opportunities without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital status, or any other characteristic protected by law. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Product Management and Design Industries Software Development Referrals increase your chances of interviewing at Neuron7.ai by 2x Get notified about new Product Manager jobs in
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Product Manager - Staff
role at
Neuron7.ai Join to apply for the
Product Manager - Staff
role at
Neuron7.ai Direct message the job poster from Neuron7.ai Human Resources, Operations, and Talent Acquisition
Staff Product Manager – AI Diagnostics and Pathways About Us: Neuron7.ai
is a rapidly growing AI-first SaaS company focused on building a category-defining service intelligence product. Backed by leading venture capitalists in Silicon Valley and a distinguished group of angel advisors/investors, we are recognized as a startup to watch. Our platform empowers enterprises to make accurate service decisions at scale by delivering service predictions in seconds through the analysis of structured and unstructured data. Learn more at
Neuron7.ai . Why Join Us: At
Neuron7.ai , you’ll be part of a dynamic and innovative team that is redefining service intelligence. We value creativity, collaboration, and a commitment to pushing boundaries. About the Team: The product team at Neuron7 is new and growing! You’ll join a design + product team working to launch Neuron7’s next wave of innovation and to establish a leading product management development practice at Neuron7. As an early member of the team, you’ll have the opportunity to have significant impact on both product direction and on the team’s practices. Most of Neuron7 is based in either the Bay Area and Bangalore. What You’ll Do: As the
Product Manager for our Diagnostics and Pathways products , you will lead the strategy and execution of our AI-driven troubleshooting and resolution platform. You’ll work closely with engineering, customer success, and field service teams to enhance diagnostic accuracy, optimize workflows, and integrate with key customer service and field service platforms. This role is ideal for someone with experience in
field service management (FSM), customer service platforms (CSP), and resolution intelligence platforms . You’ll help drive
AI-powered diagnostics and resolution Pathways products , reducing mean time to resolution (MTTR) for enterprises. Key Responsibilities -
Own the product roadmap
for Neuron7’s diagnostics solution, focusing on
AI-powered troubleshooting and intelligent issue resolution -
Optimize the set up and onboarding
to the diagnostics and pathways products, reducing the time-to-ROI for our customers and improving the overall usability of the product - Enhance end-user
self-service diagnostic capabilities , allowing end users to resolve issues before escalating to support - Develop and optimize the technician experiences for
looking up troubleshooting details and getting curated expert help where needed, as well as providing feedback - Develop and optimize the product expert experiences for helping product experts
manage and curate information from the field into robust-troubleshooting guidance -
Integrate with major customer service and field service platforms
(e.g., ServiceNow, Salesforce Service Cloud, Microsoft Dynamics, FSM tools) to streamline workflows - Collaborate with
customers’ product experts and technicians to gather feedback , inform the roadmap, and ensure real-world usability and effectiveness - Work with
data science teams to enhance AI models
used for diagnostics, leveraging knowledge graphs, decision trees, and case-based reasoning - Define and track key success metrics , including
diagnostic accuracy, case deflection rates, technician productivity, and first-time fix rates Qualifications -
3-7 years of product management experience , ideally in
AI-powered diagnostics, field service management (FSM), or customer support automation - Strong understanding of
customer service platforms (CSP)
and
resolution intelligence platforms , including tools like
ServiceNow, Salesforce Service Cloud, Microsoft Dynamics, or Zendesk - Experience working with
AI-driven troubleshooting systems, conversational AI, or automated case resolution technologies - Technical proficiency in
LLMs, machine learning, AI search, and case-based reasoning systems
is a plus - Experience collaborating with
field service teams, technical support engineers, and contact center professionals - Strong analytical skills with a data-driven approach to decision-making. Note:
Applicants must be currently authorized to work in the United States on a full-time basis. We are unable to sponsor or take over sponsorship of employment visas at this time. Our Commitment to Diversity and Inclusion: Neuron7.ai
is committed to fostering a diverse and inclusive workplace. We ensure equal employment opportunities without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital status, or any other characteristic protected by law. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Product Management and Design Industries Software Development Referrals increase your chances of interviewing at Neuron7.ai by 2x Get notified about new Product Manager jobs in
San Francisco Bay Area . San Francisco, CA $140,000.00-$160,000.00 2 weeks ago Mountain View, CA $132,000.00-$189,000.00 4 days ago San Bruno, CA $132,000.00-$189,000.00 4 days ago San Francisco, CA $234,000.00-$316,000.00 22 hours ago Sunnyvale, CA $114,000.00-$167,000.00 1 week ago San Jose, CA $145,000.00-$230,000.00 1 week ago United States $171,000.00-$238,000.00 1 day ago San Francisco, CA $202,000.00-$277,000.00 2 days ago Sunnyvale, CA $142,000.00-$201,000.00 1 week ago San Francisco, CA $171,000.00-$238,000.00 6 days ago Sunnyvale, CA $202,000.00-$277,000.00 1 week ago San Francisco, CA $202,000.00-$277,000.00 6 days ago Fremont, CA $142,000.00-$201,000.00 1 week ago Fremont, CA $171,000.00-$238,000.00 2 weeks ago Sunnyvale, CA $171,000.00-$238,000.00 6 days ago Sunnyvale, CA $202,000.00-$277,000.00 6 days ago Sunnyvale, CA $171,000.00-$238,000.00 1 week ago Product Manager Graduate (TikTok-Product-Social and Creation) - 2025 Start (BS/MS)
San Jose, CA $112,000.00-$185,000.00 2 weeks ago San Francisco, CA $155,000.00-$195,000.00 4 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr