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Axcelis technologies, inc.

Director of Customer Quality

Axcelis technologies, inc., Beverly, Massachusetts, us, 01915

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Quality Management

-- Directs and guides the activities of a function responsible for interfacing with suppliers and supply chain to provide materials and components for manufacturing. Develops systems and procedures for Supplier Quality, including selecting and monitoring suppliers to ensure their ability to meet quality standards and that parts and materials received meet requirements in a cost-effective manner. Establishes requirements for suppliers to achieve process and quality standards. Facilitates development of team/partner relationships with suppliers and maintains relationships for delivery of high-quality components and materials. Conducts supplier facility surveys, root cause analysis, and corrective and preventive actions for critical component providers. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. Position Description The Director will establish tactics, actions, and metrics to enable strategic direction aimed at improving the customer experience. Identify and implement performance targets to meet product and customer requirements. Key metrics include Supplier Quality process performance, process compliance, product performance, and results. Set targets and action plans to continuously improve Design Quality Engineering processes and performance. • Plans, defines, monitors, and improves quality goals and objectives. Monitors product quality through supplier performance, audits, first pass yield, customer feedback, inspection, cost of non-quality analysis, and customer scorecards. • Designs and implements alternative methods and procedures to solve problems and meet changing market expectations and opportunities. • Assists in developing short-term and long-term quality goals and objectives for the Quality team aligned with Axcelis' goals. • Performs and coordinates root cause failure analysis related to customer quality issues and communicates resolutions effectively to customers and internal stakeholders. • Leads and participates in Quality and continuous improvement initiatives, including lean practices. • Leads a team of Quality Engineers daily, developing and enabling the team to succeed. • Manages and improves key Quality processes to ensure effectiveness and efficiency, adopting both strategic and tactical approaches through continuous improvement. EQUAL OPPORTUNITY STATEMENT Axcelis provides equal employment opportunities, free from discrimination based on race, sex, religion, age, color, national origin, disability, medical condition, veteran status, sexual orientation, marital status, or other protected characteristics. Reasonable accommodations will be provided to enable disabled candidates or employees to perform essential functions unless it causes undue hardship. About Axcelis

Discover how far your curiosity can take you. Axcelis Technologies has been a leader in semiconductor manufacturing technology for over four decades. Our tools and expertise support chipmakers worldwide in delivering semiconductors used in smartphones, computers, cameras, and cars. With over 30 locations and thousands of systems installed globally, we serve the largest semiconductor manufacturers. Unleash your potential with Axcelis.

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