IT Subject Matter Expert – Senior (Top Secret)

The

IT Subject Matter Expert – Senior

will serve as the primary expert supporting

Jira Service Management

and the broader

Atlassian suite , including integrations with related platforms and tools. Key Responsibilities:

Manage configurations, workflows, automations, and user roles across various projects within the Atlassian environment.

Provide enterprise-level support to users, optimize service delivery processes, and ensure alignment with

IT Service Management (ITSM)

best practices.

Required Skills and Experience:

Excellent communication, troubleshooting, and training skills.

Proven ability to translate business requirements into effective Jira/Atlassian solutions.

Strong scripting or automation experience (e.g.,

Groovy ,

ScriptRunner ,

PowerShell ).

Demonstrated experience supporting

ITSM practices

such as incident, change, and problem management.

Experience integrating Jira with identity management systems, monitoring tools, and external platforms via

REST APIs .

Strong familiarity with the

Atlassian ecosystem

and toolset.

In-depth knowledge of Jira components including custom workflows, automation rules, service desk queues, SLAs, and request types.

5–7+ years

of experience configuring and administering

Jira Service Management

in enterprise environments.

#J-18808-Ljbffr