Planet Fitness
Member Services Representative Part Time
Planet Fitness, Louisville, Kentucky, United States, 40201
Job Opportunity: Member Services Representative
Join the team at Planet Fitness and create a positive member experience by providing superior customer service to Planet Fitness members, prospective members, and guests. Benefits
The Member Services Representative will enjoy the following benefits: 401(k) 401(k) matching Bonus based on performance Employee discounts Flexible schedule Opportunity for advancement Training & development Wellness resources Essential Duties and Responsibilities
Greet members, prospective members, and guests, providing exceptional customer service. Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. New member sign-up. Take prospective members on tours. Facilitate needed updates to member's accounts. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. Assist in maintaining the neatness and cleanliness of the club. Qualifications/Requirements
Customer service background preferred. Basic computer proficiency. A passion for fitness and health. Upbeat and positive attitude! Punctuality and reliability is a must. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations. Strong listener with the ability to empathize and problem solve. Demonstrate diplomacy in all interactions while using appropriate behavior and language. High School diploma/GED equivalent required. Must be 16 years of age or older. Physical Demands
Continual standing and walking during shift. Continual talking with members and management in person or on the phone during shift. Must be able to occasionally lift up to 75 lbs. Will occasionally encounter toxic chemicals during shift. (training and protective equipment are provided to ensure safety) Compensation: $12.50 - $13.00 per hour
Join the team at Planet Fitness and create a positive member experience by providing superior customer service to Planet Fitness members, prospective members, and guests. Benefits
The Member Services Representative will enjoy the following benefits: 401(k) 401(k) matching Bonus based on performance Employee discounts Flexible schedule Opportunity for advancement Training & development Wellness resources Essential Duties and Responsibilities
Greet members, prospective members, and guests, providing exceptional customer service. Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. New member sign-up. Take prospective members on tours. Facilitate needed updates to member's accounts. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. Assist in maintaining the neatness and cleanliness of the club. Qualifications/Requirements
Customer service background preferred. Basic computer proficiency. A passion for fitness and health. Upbeat and positive attitude! Punctuality and reliability is a must. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations. Strong listener with the ability to empathize and problem solve. Demonstrate diplomacy in all interactions while using appropriate behavior and language. High School diploma/GED equivalent required. Must be 16 years of age or older. Physical Demands
Continual standing and walking during shift. Continual talking with members and management in person or on the phone during shift. Must be able to occasionally lift up to 75 lbs. Will occasionally encounter toxic chemicals during shift. (training and protective equipment are provided to ensure safety) Compensation: $12.50 - $13.00 per hour