QSR General Manager

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• Monthly bonus program - based off store performance metrics
  

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development
  

Benefits/Perks

• Competitive Pay
• 401k / Matching
• Paid time off
• Monthly bonus program - based off store performance metrics
  

Company Overview
Capriotti’s Sandwich Shop
Capriotti’s is a fast-paced environment with strong core values and fun. If you are prepared to grow your career, wear multiple hats, and be part of a fast-paced team with a focus on exceptional QUALITY & SERVICE, this may be the role for you.
General Manager Job Summary
45 hours per week (more as needed)
Nights/weekends/closing shifts a must
5 years GM experience running QSR shop
Excellent FOH and BOH (inventory) POS experience a must
Must have excellent previous employer references
Must have experience driving sales
Must have experience controlling COGS costs and labor costs
This is a hands on position - player / coach role
Must have excellent customer service skills
Must have excellent team member training skills
$50K+ salary with bonus
General Manager Responsibilities

• Builds teams by identifying, recruiting, and hiring the best in the available talent pool and utilizes good performance management strategies to retain talent.
• Coaches, develops, and motivates the shop’s Team Members by following Capriotti’s training standards; identifies and addresses the additional development needs of the individuals on the team to encourage growth and retention.
• Prepares team schedules with a focus on operational excellence and cost management without sacrificing Guest satisfaction and team morale. Equitably shares the team workload to maintain
• Role models the standards and maintains the culture for delivering CAPtivating Service to Guests.
• Monitors compliance with health, safety, and building relations regarding food preparation, serving, and building maintenance.
• Prepares all products according to Capriotti’s specifications, using the correct portion, quality, and product presentation controls.
• Responsible for cash management and bank deposits.
• Monitors budgets, cost of goods sold, labor, payroll records, and all other financial transactions related to the shop.
• Promotes an environment of “salesmanship” by encouraging a culture of suggestive selling and an orientation towards “counter service” versus “cashier” mindsets at the register.
• Utilizes effective purchasing, inventory, receiving, and waste-monitoring procedures.
• Actively participates and promotes all brand-wide and local marketing initiatives; demonstrates leadership in Local Shop Marketing (LSM).
• Utilizes effective communication skills (oral, written, and listening) to foster positive relationships with Team Members, Guests, vendors, and other members of the Capriotti's brand.
• Establishes an environment of trust within the shop; including Team Members, Guests, vendors, and others.
• Demonstrates emotional resilience under pressure and during changing priorities.
• Analyzes information and evaluate results to choose the best solution for problem-solving.
  

General Manager Qualifications
Skills and Knowledge:

• Service Orientation – Actively looks for ways to help others.
• Time Management – Demonstrates ability to multi-task; can remain “hands-on” during a busy shift without losing focus on the guest, product quality, and team performance; organizes, plans, and prioritizes daily and weekly tasks/projects.
• Computer/Technology – Experience in POS systems and proficiency in the use of a computer (e-mail, spreadsheets, and other documents).
  

Physical Requirements

• Ability to withstand work conditions in temperatures of 0
• F or less and up to 100
• F.
• Ability to move throughout the restaurant for extended periods at a time.
• Can move 50 lbs. for a distance of up to 10 feet.
• Ability to balance and move up to 25 lbs. for distances of up to 50 feet.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Restaurants

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