Based in Pasadena, California, Dine Brands Global, Inc. (NYSE: DIN), through its subsidiaries, franchises restaurants under Applebee's Neighborhood Grill + Bar, IHOP, and Fuzzy's Taco Shop brands. With over 3,500 restaurants in 18 countries and 354 franchisees as of December 31, 2023, Dine Brands is one of the largest full-service restaurant companies in the world. For more information, visit the company's website at .
IHOP is seeking a strategic, data-driven leader to serve as Director of Operations Analytics. This pivotal role will shape and execute insights that drive operational excellence, workforce efficiency, cost optimization, and an exceptional guest experience across our system. The ideal candidate has 8+ years of analytics experience, preferably within the restaurant or hospitality sectors.
Key Responsibilities:
- Operations Analytics: Provide analytics to improve productivity, optimize staffing models, and enhance throughput across restaurant operations. Conduct time-and-motion studies and analyze labor efficiency.
- Initiative Tracking and Measurement: Develop and maintain models, dashboards, and tools to support Brand Leadership Restaurant Excellence and Field Operations teams.
- Cross-Functional Collaboration: Partner with Restaurant Excellence, Field Operations, HR, Finance, and other teams to define KPIs and build scalable reporting and analytics for data-driven decisions.
- Data Storytelling: Translate complex data into clear, actionable insights and narratives for senior leadership, operations teams, and franchisees.
- Executive Reporting: Design and maintain dashboards tracking key operational metrics and performance indicators.
- Operational Optimization: Identify and implement opportunities to streamline operations and reduce costs while maintaining quality and guest satisfaction.
- Team Leadership: Mentor and develop the Sr. Analyst of Operations Analytics, fostering a high-performance analytics culture.
- Advanced Analytics & Automation: Use predictive modeling, scenario analysis, and data visualization to drive innovation and efficiency.
Qualifications:
- Bachelor's degree in Business, Statistics, Economics, Data Science, or a related field; MBA or master's preferred.
- 8+ years of analytics experience, including 3+ years in a leadership role.
- Experience in the restaurant, hospitality, or multi-unit retail industries is preferred.
- Proven ability to analyze complex data and build business cases.
- Deep understanding of P&L dynamics and unit-level profitability.
- Hands-on experience with time-and-motion studies and labor efficiency analysis, with knowledge of workforce planning and scheduling optimization.
- Understanding of operational processes and performance drivers.
- Exceptional communication and storytelling skills to influence senior leaders and field teams.
- Experience managing and developing analytics talent.
- Curiosity and proactive approach to uncovering insights behind the numbers.
- Proficiency in MicroStrategy, Excel, Tableau, and statistical tools (e.g., R, Python) is preferred.
This hybrid role is based in Dine's Pasadena Restaurant Support Center and requires periodic travel to restaurants to gather insights and deepen understanding of IHOP's operations.
Equal Employment Opportunity Statement
Dine Brands Global supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, veteran status, disability, sexual orientation, or any other protected status. Employment decisions are based on qualifications, merit, and business needs.
Qualified applicants with arrest or conviction records will be considered in accordance with applicable laws.
Dine Brands reviews criminal history in connection with employment offers. Material job duties that may be affected by criminal history include conducting due diligence on business transactions and handling confidential financial information.
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