Position Summary
The Executive Director provides leadership and direction for overall community operations to ensure the delivery of quality care and resident-centered services in accordance with all laws, regulations, and Century Park standards. Implements policies and oversees Century Park’s hospitality focus, service delivery goals, and financial objectives. Manages the budget to meet community needs and company goals in compliance with all applicable laws, regulations, and standards. Reports to the Regional Director of Operations.
Qualifications
- Must be 21 years of age to oversee assisted living (administrator license requirement)
- Must have a Bachelor’s degree from an accredited college or university or equivalent experience
- Three (3) or more years of successful operational experience in senior housing or hospitality preferred
- Three (3) or more years of supervisory experience in senior services preferred
- Knowledge of federal and state industry regulations
Primary Job Responsibilities
Hospitality Goals
- Ensures staff performs all duties with a hospitality focus, meeting and exceeding resident requests and needs
Operating Margin
- Achieves operating margin and cash flow goals, including budgeted revenue and expense targets
Occupancy (Sales and Marketing)
- Serves as Sales Manager, leading the sales team to achieve marketing and occupancy goals
Talent/Staffing
- Interviews, hires, trains, evaluates, supervises, supports, counsels, and develops management staff
- Ensures managers perform hiring, training, evaluation, supervision, support, counseling, and development appropriately
- Participates in and encourages staff retention programs, including timely evaluations and GEM program
Additional Requirements
- Ability to plan, develop, organize, implement, evaluate, benchmark, and direct staff to ensure high-quality resident care and services
- Ensure community compliance with all federal, state, and local requirements
- Represent Century Park effectively in the surrounding community
- Meet census goals
- Prepare and operate within the annual budget
- Supervise department directors effectively
- Exhibit excellent customer service and a positive attitude
- Assist in resident evacuation when necessary
- Demonstrate effective interpersonal skills with staff, residents, families, vendors, and the community
- Read and interpret financial records and reports
- Make independent decisions when circumstances warrant
- Knowledge of administration practices, procedures, laws, regulations, and guidelines governing senior services
- Implement and interpret programs, goals, objectives, policies, and procedures of the administration department
- Perform proficiently in leadership, supervisory, financial, regulatory compliance, resident rights, safety, and sanitation responsibilities
- Maintain confidentiality of proprietary and confidential information
- Follow company policies, including harassment and compliance procedures
- Adhere to Century Park’s Code of Ethics and complete all required compliance training
Who We Are
At Century Park Associates, we are dedicated to creating an enriching lifestyle for our residents and a rewarding work environment for our valued associates. We pride ourselves on fostering an atmosphere of trust, leadership, and personal ethics. Our “people come first” approach ensures excellence, respect, and outstanding service in all we do. We care for and love our residents, supporting their growth, learning, and contributions. Our team members go beyond their job descriptions, exceeding expectations on behalf of our residents, earning rewards of happiness and peace of mind.
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