Director, Global Process Owner

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Join to apply for the Global Process Owner role at Siemens Healthineers

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
Responsibilities
This is a role well suited to an ambitious professional, looking for the next step in their career. As a Global Service Process Owner , you will be responsible for :

• Manage and optimize designated processes within global service operations, ensuring alignment with the overall strategy and organizational goals.
• Collaborate closely with regional teams and local business units to understand business needs, gather requirements, and drive improvements.
• Develop and implement process standards, guidelines, and best practices to achieve consistency and efficiency across regions.
• Analyze process performance data, identify trends, and recommend improvement actions to enhance service quality, efficiency, and customer satisfaction.
• Act as a liaison between the IT team and business units for process-related IT solution requirements, ensuring effective communication and alignment.
• Lead and coordinate process-specific transformation projects, driving change management and adoption across the organization.
• Monitor compliance with established process standards and drive continuous improvement initiatives to adapt to changing business needs.
• Provide training and support to regional and local teams on process changes and best practices to ensure successful implementation and adherence.
• Prepare and present regular reports to senior leadership on process performance, improvement opportunities, and project status.
• Translate strategic business objectives into actionable plans, enabling effective decision-making at all levels of the organization
• Support in the development and implementation of a robust operating model.
  

This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers

• Strong understanding of global service operations, with experience in process optimization, preferably within the healthcare or a related industry.
• Demonstrated ability to manage process transformation initiatives and drive process improvements.
• Strong influencing skills, able to work effectively in a matrixed environment and across organizational boundaries/regions to drive change and harmonization across a global organization.
• Highly skilled and experienced in facilitating cross-functional discussion and driving alignment.
• Comfortable in ambiguous situations and rapidly changing, high sense of urgency type environments.
• Strong analytical and problem-solving skills, with the ability to leverage data to identify improvement opportunities.
• Excellent communication and interpersonal skills, with the ability to communicate effectively with stakeholders at all levels of the organization.
• Experience working with IT teams to identify and implement technology solutions that support subprocess optimization.
  

Required skills to have for the success of this role

• Bachelor’s degree in Business Administration, Operations Management, Industrial Engineering or a related field; a Master’s degree or equivalent is a plus.
• Certification in Design Thinking or Lean Six Sigma (preferred)
• Project Management Certification (e.g., PMP, PRINCE2) or a similar qualification is preferred.
• Minimum of 8 years of relevant experience in service operations or process management.
  

Who we are : We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
To find out more about Siemens Healthineers businesses, please visit our company page here.
The Annual Base Pay For This Position Is
Min $137,300 - Max $205,900
Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.
If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.
Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
EEO is the Law: Applicants and employees are protected under Federal law from discrimination.
Reasonable Accommodations: Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you’re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at Please note HR People Connect People Contact Center will not have visibility of your application or interview status.
California Privacy Notice: California residents have the right to receive additional notices about their personal information. To learn more, click here.
Export Control: “A successful candidate must be able to work with controlled technology in accordance with US export control law.” “It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.”
Data Privacy: We care about your data privacy ( and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started.
Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site.
To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitals and Health Care

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